What Jobs are available for Service Delivery Manager in the United Arab Emirates?

Abu Dhabi, United Arab Emirates | Posted on 08/19/2025

CyberGate Defense, an IHC company, is a leading force in cybersecurity innovation, dedicated to enhancing the digital resilience of organizations across the region. Established with the mission to fortify the region’s cybersecurity landscape, CyberGate harnesses extensive expertise to tackle complex information security and operational challenges.

Our commitment to driving progress is reflected in our broad range of cybersecurity services and solutions. By leveraging cutting-edge, disruptive technologies, we deliver transformative, human-centric security solutions that safeguard organizations and empower them to navigate a secure and dynamic digital future.

With a wealth of in-house knowledge, CyberGate Defense is well-equipped to address the most intricate cybersecurity issues. We strive to make digital transformation secure, accessible, and beneficial, ensuring that organizations throughout the region thrive in an increasingly interconnected digital world.

Job Description

We are seeking an experienced and dynamic Service Delivery Manager with over 8 years of experience in leading and managing the end-to-end delivery of services to clients. This role requires a strategic thinker with a proven track record of managing customer relationships, overseeing service operations, and driving continuous improvement in service delivery processes. The ideal candidate will have excellent leadership, communication, and problem-solving skills, as well as the ability to manage complex service delivery environments and teams.

Key Responsibilities:

• Service Delivery Management:
  • Oversee the delivery of services to clients, ensuring the delivery meets agreed Service Level Agreements (SLAs) and customer expectations.
    
  • Manage the entire service lifecycle, from service design to implementation, ensuring alignment with customer needs and business goals.
    
  • Ensure that service delivery is aligned with the company’s operational capabilities and strategic objectives.
    
• Customer Relationship Management:
  • Build and maintain strong, long-term relationships with key clients and stakeholders, acting as the primary point of contact for escalations and service-related issues.
    
  • Regularly engage with clients to understand their business needs, challenges, and opportunities, offering proactive solutions.
    
  • Lead customer reviews, service improvement plans, and satisfaction surveys to ensure client needs are met and continuously improve service delivery.
    
• Team Leadership and Development:
  • Lead, mentor, and develop cross-functional teams responsible for service delivery, ensuring high levels of performance and accountability.
    
  • Foster a culture of collaboration and continuous improvement within the team, promoting best practices and knowledge sharing.
    
  • Provide training and coaching to team members to enhance their skills and capabilities.
    
• Performance Monitoring and Reporting:
  • Track, analyze, and report on service delivery performance metrics, identifying areas for improvement and implementing corrective actions as needed.
    
  • Use key performance indicators (KPIs) and other metrics to measure service success, operational efficiency, and customer satisfaction.
    
  • Prepare regular service reports for senior management, including progress on service delivery, incidents, and improvement initiatives.
    
• Process Improvement:
  • Identify and implement continuous improvement initiatives within service delivery operations, optimizing workflows and increasing operational efficiency.
    
  • Work closely with internal teams (e.g., operations, IT, support, and development) to streamline processes and improve service delivery standards.
    
  • Manage and lead problem-solving initiatives for escalated service issues, ensuring root cause analysis and resolution.
    
• Budget and Resource Management:
  • Develop and manage service delivery budgets, ensuring the appropriate allocation of resources to meet customer and business needs.
    
  • Monitor service delivery costs and identify opportunities for cost optimization without compromising quality.
    
  • Ensure effective resource planning and capacity management to meet the demand for services.
    
• Risk and Issue Management:
  • Identify potential service delivery risks and implement risk mitigation strategies to minimize service disruptions.
    
  • Manage and resolve complex service delivery issues, coordinating with internal teams and customers as necessary.
    
  • Ensure that all service delivery activities comply with legal, regulatory, and industry standards.
    
• Strategic Input:
  • Contribute to the development of the service delivery strategy, helping to shape the future direction of service offerings.
    
  • Stay updated on industry trends and innovations, recommending new service delivery solutions or tools that can enhance customer satisfaction.
    

Key Skills and Qualifications:

• Experience: 8+ years in service delivery, operations, or related roles with a strong focus on managing client-facing services.
  
• Leadership: Proven experience in leading and managing high-performance teams.
  
• Client Management: Strong ability to build and maintain long-term client relationships with a focus on customer satisfaction.
  
• Communication: Excellent communication and interpersonal skills, with the ability to effectively engage with clients, stakeholders, and internal teams.
  
• Problem Solving: Strong analytical and problem-solving skills, with the ability to address complex service delivery challenges.
  
• Process Management: Deep understanding of service delivery processes, methodologies (ITIL, Agile, etc.), and service improvement frameworks.
  
• Technical Proficiency: Familiarity with service management tools, reporting software, and industry-specific technologies.
  
• Education: A bachelor’s degree in Business, IT, Engineering, or a related field (or equivalent work experience). Relevant certifications (e.g., ITIL, PMP) are a plus.
  
• Ability to work under pressure and manage multiple tasks simultaneously.
  
• A customer-first mindset with a focus on driving business results and improving service outcomes.
  
• Experience in managing large-scale service delivery projects and complex client engagements.
  

Work Environment: This role will require a mix of office-based and remote work depending on the organization's structure, with occasional travel for client meetings or onsite support as required

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Service Delivery Head and Project Manager

We are looking for a competitive and trustworthy Service Delivery Head and Project Manager to handle all the pre-sales, team management, and project management activities.

Job Responsibilities:

• Manage the Software Development services for new and support projects.
• Study the new tenders (RFP, RFQ, RFI, …etc) and prepare the required technical and commercial proposals for submissions.
• Perform the required pre-sales demos and activities.
• Identifying customer requirements, needs and issues by maintaining an excellent relationship with end-users andstakeholders.
• Leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
• Monitoring and managing products development process, software development process,presales activities, and support functions for delivered projects.
• Cooperating with the Sales & Marketing teams to identify the target client’s segment and build the marketing and sales plans.
• Developing a deep understanding of projects to gain insights into the scope of service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
• Collaborating with technical design teams to set standards for software, hardware, and security.
• Responsible for all the project phases (Initiation, Planning, Execution, Monitoring and Control & Closure).
• Manage Software Development Projects (Scope, Schedule, Cost, Quality, Resource, Communications, Risk, Procurement & Stakeholders).

Job Requirements:

• Should have development experience with at least 10 years’ experience, as Project Manager, Program Manager, Service Delivery Head, or any relevant role.
• Should have experience in UAE.
• English and Arabic speaking (preferred).
• Thorough understanding of marketing and negotiating techniques.
• Self-motivated with a results-driven approach.
• Good knowledge with project management tools like MS Project, Jira, …etc.
• Aptitude in delivering attractive presentations.

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Job Title:
Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
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Join Neondex as an Operations Manager and help driveefficiency, scalability, and excellence across all business functions.

As an Operations Manager at Neondex, you will be responsible for overseeingbusiness operations, streamlining processes, and ensuring optimal efficiency across departments.

You will work closely with leadership to implement strategies that enhance productivity, managefinancial and operational risks, and drive business growth.

Responsibilities.

• Oversee daily business operations and ensure efficiency across all departments.
• Develop and implement operational strategies to improve performance and scalability.
• Coordinate cross-functional teams to align goals and optimize workflow.
• Monitor financials, budgets, and resource allocation to maximize profitability.
• Ensure compliance with industry regulations and company policies.

Requirements.

• Proven experience in operations management, preferably in tech or finance industries.
• Strong leadership, strategic planning, and problem-solving skills.
• Ability to analyze business processes and implement improvements.
• Excellent communication and organizational skills.
• Experience with project management tools and financial oversight.

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Leading player in the Aviation, Aerospace industry

• Develop and implement MRO operational strategy aligned with industry best practices and continuous improvement.
• Lead and supervise floor line and shop floor management across all six gate operations (disassembly, repair, assembly, testing, final inspection), ensuring seamless transitions.
• Ensure adherence to safety, regulatory, and airworthiness compliance standards (Part 145, FAA, EASA).
• Develop and manage budgets for MRO operations, including CAPEX and OPEX, workforce planning, and financial efficiency.
• Monitor and drive KPIs such as Turnaround Time (TAT), On-Time Delivery (OTD), efficiency, and utilization rates across all gates.
• Implement Continuous Improvement (CI) initiatives, Lean Six Sigma methodologies, and process optimizations.
• Ensure Day 1 operational readiness, including ERP testing, mock operations, and risk mitigation.
• Identify and mitigate potential risks across MRO operations for regulatory compliance and business continuity.
• Collaborate with senior management, cross-functional teams, and external stakeholders (OEMs, suppliers, regulators) to optimize workflows.

• Proven MRO expertise: In-depth knowledge of engine maintenance, repair, and overhaul processes, covering Gate 0 to Gate 5 operations - atleast assembly and disassembly
• Strong project and change management skills: Ability to lead large-scale operational transitions, CI initiatives, and ERP implementations.
• Deep technical and commercial acumen: Understands aviation maintenance, supply chain, cost optimization, and regulatory requirements while balancing precision with commercial viability.
• Mastery of Lean Six Sigma and CI methodologies: Expertise in optimizing workflows, eliminating waste, and improving TAT, OTD, efficiency, and utilization rates.
• Operational Readiness & Industrialization proficiency: Skilled in setting up scalable processes, workflow integration, facility layout, and process automation for Day 1 readiness.
• Expert in Quality Assurance & Compliance: Strong understanding of aviation industry standards, airworthiness regulations, and OEM/customer requirements
• Proficient in Production Planning & Resource Optimization: Ability to manage production schedules, manpower allocation, and capacity planning.
• Experience in Technology Integration & Digitalization: Strong ability to implement and optimize ERP systems and automation tools.

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Description
The Senior Change Manager (SCM) serves as an orchestrator and coordinator of transformation across the entire delivery network. They support large-scale projects impacting DSPs. This individual contributor doesn't just manage change-they architect it. From the moment a Project Owner (PO) submits a request until well after implementation, the SCM ensures every transition is smooth, purposeful, and impactful. They do so by using their expertise and judgment to distill diverse inputs from large stakeholder groups. SCMs determine the right outcomes, inform decisions, and suggest long-term solutions. This work is both tactical and strategic and requires them to handle complex (often significantly complex) problems and escalations.
Their scope spans the entire delivery ecosystem-from Amazon Logistics (AMZL) and Amazon XL (AMXL) to Same Day (SD), Sub Same Day (SSD), and eventually A-Now and A-Rush operations. With this comprehensive view, SCMs act as guardians of both Delivery Service Partners (DSP) and Delivery Associate (DA) experiences, carefully balancing innovation with operational stability.
This role is underpinned by its preventive approach. Working closely with many stakeholders and operational CMs to identify potential roadblocks before they materialize. They're problem-preventers, and when challenges arise, they collaborate with POs to develop robust mitigation strategies, sometimes making the tough call to red-light a project if necessary.
Beyond just managing change-they're custodians and advocates of Amazon's Day 1 culture, enabling us to innovate at speed and scale whilst ensuring we take the DSPs with us and that pace is sustainable.
Key job responsibilities
- Complexity: The SCM is required to navigate and coordinate all conflicting priorities to ensure smooth deployment and communication. They understand the interdependencies of the business problems they help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and they prioritize through data-driven contributions. They are able to make a case for project priorities and/or appropriate program adoption to achieve a desired business outcome, resolve a deficiency, or unblock delivery.
- Scope and Influence: The SCM develops working backwards plans for projects to support POs and ensure all viewpoints are sought, considered, and incorporated into project development prior to deployment. They possess relevant understanding and experience in operational processes and workflow, and they provide technical/operational guidance to the teams, managers, and field personnel on their projects. They facilitate projects that feed into director and VP goals.
- Ambiguity: The SCM proactively identifies risks and brings them to the attention of the team and stakeholders with plans for mitigation before they become roadblocks. These efforts require them to collaborate with and influence multiple teams, e.g., legal, finance, and pricing, in and/or across organizations at the AMET level.
- Communication: The SCM communicates ideas effectively, verbally and in writing, to a wide range of audiences. They foster a constructive dialogue, harmonize discordant views, provide tailored recommendations, and lead the resolution of contentious issues (build consensus). They partner successfully with project and program managers, WW stakeholders, DSPs, and business partner teams.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
Preferred Qualifications
- 3+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a **new sustainable campus in Dubai,** which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Eaton is seeking an **Engineering Operations Manager** **for our Life Safety Division** to be responsible for leading and executing engineering programmes focused on New Product Introduction (NPI) and Value Analysis and Value Engineering (VAVE) across the Life Safety product lines. The successful candidate will drive programme delivery, ensure alignment with business goals, and foster cross-functional collaboration across global teams .
**What you'll do:**
- Leads the team in the NPI program management and VAVE functions across all Life Safety locations
- Leads the planning and execution of NPI and VAVE programs from concept to launch.
- Manages program scope, timelines, budgets, and resource allocation using PROLaunch methodology.
- Responsible for ensuring high quality of new products and enhanced existing products for all product lines
- Ensures compliance with engineering standards and regulatory requirements.
- Bringing in standard processes, methods and models to project management
- Building strong project managment capability within Life Safety
- Bringing in Strong Inter personal skills and a culture of on time delivery
- Bringing in engineering excellence to build discipline of on-time gates, and green metric culture to accelerate NPIs towards market launch
- Deployment of strong VAVE execution strategy, driving continuous improvement and cost optimisation
- Outside in perspective to driving innovation culture within Life Safety
- Collaborates with Product Line Managers to define technical roadmaps and prioritise engineering initiatives.
- Facilitates cross-functional team coordination across engineering, manufacturing, quality, and supply chain.
- Liase with global/EMEA Eaton program management, Engineering Functional excellence teams to ensure alignment
- Supervise (dotted) engineering teams present within the same site
- Establish and maintain an active and effective collaboration with other engineering leaders within Life Safety and within EATON.
- Encourage the teams to follow common processes of product development/Prolaunch across all developments"
**Qualifications:**
- Bachelor or master's degree of Engineering and PMP or equivalent project management certification.
- Minimum 7 years of experience in program management in engineering or product development in the electronics industry.
**Skills:**
- Proficiency knowledge of technologies in Life Safety or related product domains would be beneficial.
- Proven success at delivering NPI and VAVE projects - understanding project management tools and methodologies.
- Excellent organizational skills, attention to detail, ability to organize and prioritize the work, ability to work in team and to work under preasure.
- Communication, leadership and stakeholder management skills are important as well as working in a matrixed multi-site environment.
**What We Offer You:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Detailed induction support and well-structured onboarding
+ Balance your work and life with a hybrid worktime model
#LI-YH1
**Living and Working in Dubai**
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a **new sustainable campus in Dubai,** which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Eaton is seeking an **Engineering Operations Manager** **for our Life Safety Division** to be responsible for leading and executing engineering programmes focused on New Product Introduction (NPI) and Value Analysis and Value Engineering (VAVE) across the Life Safety product lines. The successful candidate will drive programme delivery, ensure alignment with business goals, and foster cross-functional collaboration across global teams .
**What you'll do:**
- Leads the team in the NPI program management and VAVE functions across all Life Safety locations
- Leads the planning and execution of NPI and VAVE programs from concept to launch.
- Manages program scope, timelines, budgets, and resource allocation using PROLaunch methodology.
- Responsible for ensuring high quality of new products and enhanced existing products for all product lines
- Ensures compliance with engineering standards and regulatory requirements.
- Bringing in standard processes, methods and models to project management
- Building strong project managment capability within Life Safety
- Bringing in Strong Inter personal skills and a culture of on time delivery
- Bringing in engineering excellence to build discipline of on-time gates, and green metric culture to accelerate NPIs towards market launch
- Deployment of strong VAVE execution strategy, driving continuous improvement and cost optimisation
- Outside in perspective to driving innovation culture within Life Safety
- Collaborates with Product Line Managers to define technical roadmaps and prioritise engineering initiatives.
- Facilitates cross-functional team coordination across engineering, manufacturing, quality, and supply chain.
- Liase with global/EMEA Eaton program management, Engineering Functional excellence teams to ensure alignment
- Supervise (dotted) engineering teams present within the same site
- Establish and maintain an active and effective collaboration with other engineering leaders within Life Safety and within EATON.
- Encourage the teams to follow common processes of product development/Prolaunch across all developments"
**Qualifications:**
- Bachelor or master's degree of Engineering and PMP or equivalent project management certification.
- Minimum 7 years of experience in program management in engineering or product development in the electronics industry.
**Skills:**
- Proficiency knowledge of technologies in Life Safety or related product domains would be beneficial.
- Proven success at delivering NPI and VAVE projects - understanding project management tools and methodologies.
- Excellent organizational skills, attention to detail, ability to organize and prioritize the work, ability to work in team and to work under preasure.
- Communication, leadership and stakeholder management skills are important as well as working in a matrixed multi-site environment.
**What We Offer You:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Detailed induction support and well-structured onboarding
+ Balance your work and life with a hybrid worktime model
#LI-YH1
**Living and Working in Dubai**
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Overview

Specialism Project Management / Operations / Strategy

The Senior Operations Manager oversees daily operational activities to ensure efficient service delivery, optimal resource utilization, and high customer satisfaction. They manage staff performance, streamline workflows, and implement operational policies that enhance productivity and maintain service quality. Beyond day-to-day management, the Senior Operations Manager analyzes performance metrics, identifies improvement opportunities, and leads cross-departmental initiatives to achieve organizational goals. The role demands strong leadership, strategic thinking, and problem-solving skills to successfully manage complex operations while fostering a culture of excellence and accountability.

Responsibilities

• Lead daily operating activities to ensure efficient service delivery and high customer satisfaction.
• Analyze performance metrics and identify opportunities for improvement across departments.
• Lead cross-functional initiatives to achieve organizational goals.
• Maintain and implement operational policies to enhance productivity and service quality.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred)
• 5+ years of solid experience in operations leadership, preferably in a senior management capacity
• Strong knowledge of process optimization, resource allocation, and performance management
• Excellent leadership, communication, and interpersonal skills
• Ability to interpret operational data and implement strategic improvements
• Experience managing cross-functional teams and large-scale projects
• Strong organizational and time management skills
• Commitment to delivering high-quality customer experiences

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