648 Customer Service jobs in Dubai

Customer Service Representative page is loaded Customer Service Representative Apply locations Dubai time type Full time posted on Posted 30+ Days Ago job requisition id R-00203 It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Responsibilities:

• Provide excellent customer support through calls, emails, and social media
• Assist customers with product inquiries, order updates, returns, and exchanges.
• Maintain a high level of product knowledge to recommend styling options and assist with size/fit.
• Handle customer complaints in a professional and timely manner.
• Coordinate with logistics and warehouse teams to ensure smooth delivery and after-sales service.
• Build strong customer relationships to encourage loyalty and repeat purchases.

Job Type: Full-time

Pay: From AED4,000.00 per month

A. Responding to online inquiries: via official website, WhatsApp, social media, phone, and email

B. Acquiring in-depth knowledge of products and inventory to enhance professionalism and communication skills

C. Handling customer order inquiries, returns, exchanges, and after-sales issues (via email/online chat/phone)

D. Requesting detailed addresses, tracking logistics exceptions, addressing product usage issues, and providing solutions

E. Recording customer feedback and sharing it with the product team to drive service improvements

F. Maintaining customer relationships to enhance satisfaction and repurchase rates

G. Managing system order processing and cashier duties

Job Types: Full-time, Permanent

Pay: From AED2,500.00 per month

We are seeking a highly skilled Front Office Professional to join our team and provide exceptional customer service experience to clients and visitors. The ideal candidate will be enthusiastic about delivering professional administrative support and will possess excellent organizational and multitasking skills.

• Greet and welcome guests as soon as they arrive at the office with a friendly demeanor.
• Direct visitors to the appropriate person or department as required with clear and precise communication.
• Answer, screen, and forward incoming phone calls while providing accurate information to callers.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Manage and organize appointments and meetings, ensuring that schedules are updated and accurate.
• Receive and sort daily mail, deliveries, and couriers to the correct recipients within the office.
• Ensure the reception area is tidy and presentable, equipped with all necessary stationery and material.
• Perform basic clerical duties such as filing, photocopying, transcribing, and faxing as required.
• Maintain employee and department directories for reference and ensure that contact information is current.
• Coordinate with facility management for basic housekeeping and maintenance tasks around the office.
• Assist in handling emergencies in a calm and professional manner, following company protocols.

• High school diploma or equivalent required; additional certification is a plus.
• Proven work experience as a Receptionist or in a similar role for at least one year.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong verbal and written communication skills to effectively interact with visitors and staff.
• Excellent organizational skills with a high degree of attention to detail and accuracy.
• Ability to multitask and manage multiple responsibilities in a fast-paced environment.
• Professional appearance and manner, maintaining a positive demeanor at all times.

Role Level: Mid-Level
Work Type: Full-Time
Country: United Arab Emirates
City: Dubai

Embark on a fulfilling career as a customer service representative where you will be the face of our hospitality brand. Your role will involve building lasting relationships with guests, ensuring their needs are met, and exceeding their expectations.

• This is an excellent opportunity to work in a fast-paced environment where no two days are ever the same. You will be required to handle multiple calls simultaneously while providing exceptional customer service.
• You will be responsible for managing room reservations, answering guest inquiries, and resolving any issues that may arise during their stay.
• In this role, you will have the opportunity to enhance your skills in communication, problem-solving, and time management.

1. Answer calls promptly and professionally, handling guest inquiries and resolving issues in a timely manner.
2. Manage room reservations, ensuring accuracy and attention to detail.
3. Maintain a high level of product knowledge, including room types, rates, and hotel amenities.
4. Foster strong relationships with guests, recognizing their preferences and tailoring your approach to meet their individual needs.
5. Stay up-to-date with hotel promotions, packages, and events, communicating relevant information to guests in a clear and concise manner.
6. Collaborate with colleagues to ensure seamless communication and coordination within the team.

• A minimum of 1 year of experience in a similar role or industry.
• Prior experience working with reservation systems and hotel software is highly desirable.
• Strong interpersonal and problem-solving skills, with the ability to work well under pressure.
• Fluency in English, with additional languages a plus.

This role offers a competitive salary, comprehensive training program, and opportunities for career advancement. As a valued member of our team, you will enjoy a dynamic and supportive work environment.

Job Title: Customer Service Representative

• Bachelor of Science, Bachelor of Commerce (Commerce), or Bachelor of Business Administration
• Nationality: Indian, Bangladeshi, Nepali, Pakistani, or any
• Minimum 2 years of experience in customer service roles
• Languages: Fluent in English and Hindi (both spoken and written)
• Strong problem-solving skills
• Empathetic and patient demeanor
• Experience in online or customer service preferred
• Willing to work at Dubai Business Bay

1. Make outbound calls or send messages to clients to build relationships.
2. Handle customer demands promptly and accurately, resolving issues to enhance satisfaction.
3. Identify, summarize, and verify potential issues through client feedback, passing problems to relevant departments or proposing solutions.
4. Assist development engineers with customer problems and provide real-time technical support.
5. Perform any additional tasks assigned by supervisors.

This position is based in Dubai, UAE. Candidates from India, Pakistan, Sri Lanka, Nepal, and Bangladesh are preferred.

Note: Please verify the legitimacy of the employer independently. We do not endorse requests for money or sharing personal/bank details. For security concerns, contact

About the Company: Lynkit Information Technology Consultancy L.L.C, founded in Dubai in 2024, specializes in technology consulting, information security, and business process optimization.