1748 Team Leader jobs in Dubai

To assist the in executing and implementing the operational aspects of Performance Management in line with HR policy of the bank.

Train and assist the bank staff on the Performance Management Systems & Process.

Advise the bank staff on the entire Performance Management cycle to ensure successful completion of the process.

Assist in ensuring that objectives are set for the bank staff at the beginning of the year and prepare MIS to track the progress of the same.

Ensure all HRMS issues pertaining to Performance Management System are resolved in a satisfactory manner within minimum TAT.

Assist in preparing presentations, analysis of trends etc. on Performance Management.

Ensure that all disagreed cases with respect to performance management cycle are resolved in line with the HR policy.

Assist in initiating and completion of all the operational processes of Performance Management.

Assist in administering the mid-year and year-end appraisal exercise.

Maintain all approvals / workings related to Performance Management to ensure easy retrieval at all times.

All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Job Purpose:

This role involves establishing, implementing, and auditing effective Performance Management Systems within the automotive sector. The Performance Management Specialist/Executive will develop clear performance metrics such as KPIs, OKRs, and CSFs, conduct regular performance reviews, and ensure systems are aligned with organizational goals and deployed efficiently using HRIS platforms.

Duties and Responsibilities of the position:

Performance Management System Development:

1. Develop and refine performance management systems aligned with organizational objectives.
2. Establish clear performance management policies and procedures.

Implementation and Deployment of Performance Management Systems:

1. Effectively implement and manage performance management tools within the organization.
2. Deploy and manage performance systems via HRIS platforms such as Keka HR and Resource INN.

Development and Monitoring of Metrics:

1. Develop and maintain Critical Success Factors (CSFs), Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs) specific to various teams and functions.
2. Regularly monitor performance metrics to ensure alignment with strategic business objectives.

Performance Review Administration:

1. Schedule and facilitate regular quarterly, semiannual, and annual performance review cycles.
2. Ensure fairness, transparency, and documentation accuracy in performance evaluations.

System Audit and Compliance:

1. Conduct audits to ensure compliance with established performance management practices.
2. Identify areas for improvement and recommend enhancements to performance management systems and procedures.

Training and Guidance:

1. Provide training to managers and employees on effective use of performance management tools and processes.
2. Advise departments on aligning performance metrics with business objectives.

Skills required to fulfill the position:

1. Proven 3-5 years of experience in developing, deploying, and managing performance management systems specifically in the automotive sector.
2. Expertise with performance management tools and HRIS platforms including Keka HR and Resource INN.
3. Strong analytical skills with the ability to develop clear and measurable performance metrics (CSFs, OKRs, KPIs).
4. Excellent communication, facilitation, and presentation skills.
5. Proficient in conducting detailed system audits and compliance checks.
6. Strong organizational and problem-solving abilities.

Position Qualifications (Academic & Professional):

1. Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related fields. Advanced degree or professional certifications preferred.
2. 3-5 years of proven experience specifically in Performance Management within the automotive sector.
3. Certifications in performance management (CPMP, COKRP, CHAMP, or HR practices) are advantageous.

BlackStone eIT is on the lookout for a dedicated and knowledgeable Performance Management Specialist to join our Human Resources team. In this pivotal role, you will be responsible for developing, implementing, and overseeing performance management strategies that drive employee engagement and organizational success. You will work closely with management and staff to ensure that performance evaluation processes align with company goals and provide meaningful feedback for employee development.
Responsibilities

• Design and implement performance management systems and processes, including goal setting, performance evaluations, and development plans
• Provide training and resources to managers and employees on effective performance management practices
• Collaborate with department heads to align performance metrics with business objectives
• Monitor performance appraisal cycles and ensure timely and constructive feedback is provided
• Analyze performance data to identify trends, issues, and opportunities for improvement
• Support succession planning and talent management initiatives
• Develop and maintain performance management tools and resources
• Stay current on industry best practices and trends related to performance management
• Foster a culture of continuous feedback and employee development throughout the organization
  

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 3+ years of experience in performance management, employee development, or a related HR capacity
• Strong understanding of performance management principles and best practices
• Experience in designing and implementing performance appraisal systems
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels
• Analytical mindset with strong problem-solving capabilities
• Proficient in using HRIS and performance management software
• Ability to maintain confidentiality and handle sensitive employee information
• Strong organizational skills with attention to detail and accuracy

Dynamic organisation dedicated to driving innovation and excellence internally and externally. They are currently undergoing a transformation, while helping other entities with their evolution, which will leave a lasting and positive impact.

• Design and lead corporate performance management frameworks.
• Ensure strategic alignment across departments and initiatives.
• Collaborate with senior government stakeholders to drive performance outcomes.
• Monitor KPIs and deliver actionable insights to executive leadership.
• Oversee performance reporting and continuous improvement efforts.
• Benchmark performance against global best practices.
• Support strategic planning and policy development through performance data.

• UAE National with a minimum of 10 years' relevant professional experience.
• Proven expertise in Corporate Performance Management.
• Strong stakeholder management skills, particularly with senior government figures.
• Background in government, semi-government, or consulting environments.
• Consulting experience is desirable.

Dynamic organisation dedicated to driving innovation and excellence internally and externally. They are currently undergoing a transformation, while helping other entities with their evolution, which will leave a lasting and positive impact.

• Design and lead corporate performance management frameworks.
• Ensure strategic alignment across departments and initiatives.
• Collaborate with senior government stakeholders to drive performance outcomes.
• Monitor KPIs and deliver actionable insights to executive leadership.
• Oversee performance reporting and continuous improvement efforts.
• Benchmark performance against global best practices.
• Support strategic planning and policy development through performance data.
• UAE National with a minimum of 10 years' relevant professional experience.
• Proven expertise in Corporate Performance Management.
• Strong stakeholder management skills, particularly with senior government figures.
• Background in government, semi-government, or consulting environments.
• Consulting experience is desirable.
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We are currently seeking a highly skilled and strategic Manager CX Performance Management to join one of our esteemed clients in the government sector. This role is ideal for candidates passionate about improving customer experience and driving performance excellence through data-driven insights and continuous improvement initiatives.
Job Purpose
The selected candidate will own the measurement analysis and performance management of customer experience (CX). This includes translating customer feedback and operational data into actionable insights identifying opportunities to improve service delivery and partnering with cross-functional teams to close performance gaps.
Key Responsibilities
Develop track and report on CX KPIs and service-level metrics across all channels.
Manage a team of CX Performance Experts ensuring timely monitoring of results and initiatives.
Align CX metrics with operational KPIs to create a shared view of customer impact across the organization.
Identify CX hotspots using data analytics Voice of Customer (VoC) insights and operational performance metrics.
Lead process optimization workshops to eliminate inefficiencies and enhance service quality.
Oversee project governance reporting and tracking of transformation initiatives.
Drive adoption of continuous improvement methodologies such as Lean and Agile across the organization.
RequirementsTo be considered for this role you need to meet the following criteria:
Bachelor s degree in Business Economics Industrial Engineering or related field.
Certifications in performance management data analytics or CX are an advantage.
Intermediate proficiency in English and Arabic is required.
Experience
7 10 years of experience in performance management CX analytics or operational excellence.
Proven experience in managing CX metrics and implementing performance improvement initiatives.
Exposure to energy / power / infrastructure / government or customer-facing organizations; experience with government performance programs like Zero Bureaucracy is a plus.
Strong knowledge of data visualization and reporting tools (Power BI Tableau Excel).
Familiarity with VoC platforms (e.g. Medallia Qualtrics).
Skills & Competencies
Excellent analytical and problem-solving skills.
Strong stakeholder management and ability to influence without direct authority.
Results-oriented mindset with a passion for driving measurable impact.
If you are passionate about delivering exceptional customer experiences and leading performance improvement initiatives we would love to hear from you
To apply and explore other exciting opportunities please visit our website: .
Black Pearl does not charge candidates any fees for its recruitment services.

Dubai, United Arab Emirates | Posted on 01/29/2025

Team Leadership : Provide effective leadership and guidance to the sales team, setting clear goals, objectives, and expectations. Motivate and inspire team members to achieve individual and team sales targets.

Sales Strategy : Develop and execute sales strategies to drive business growth and meet or exceed sales goals. Identify market opportunities, analyze competition, and make informed decisions to enhance sales performance.

Performance Management : Monitor individual and team performance, track sales metrics, and conduct regular performance evaluations. Provide constructive feedback, coaching, and training to enhance the capabilities of team members.

Sales Target Achievement : Drive the team to achieve sales targets and revenue goals. Monitor sales pipelines, forecast sales projections, and implement corrective measures when necessary.

Customer Relationship Management : Foster strong customer relationships, identify customer needs, and provide appropriate solutions to ensure customer satisfaction. Address customer escalations and maintain high standards of service delivery.

Training and Development : Identify training needs within the sales team and provide coaching and training programs to enhance their product knowledge, sales techniques, and customer engagement skills.

Collaboration : Collaborate with cross-functional teams, including marketing, product development, and customer service, to align sales strategies and ensure effective communication and coordination.

Reporting and Analysis : Prepare regular sales reports, analyze sales data, and present insights to management. Monitor market trends, competitor activities, and customer feedback to identify areas for improvement and develop appropriate strategies.

Diploma/Bachelor's degree in business administration, marketing, or a related field (preferred).

Proven experience in sales or business development, preferably in the telecommunications industry.

Previous experience in a leadership or team management role.

Strong knowledge of telecommunications products, services, and industry trends.

Excellent communication, negotiation, and interpersonal skills.

Dubai, United Arab Emirates | Posted on 05/29/2025

The Team Leader is responsible for managing and drivingthe performance of tele sales and kiosk sales teams for credit cards and otherbanking products. This role involves supervising daily sales activities,ensuring target achievement, coaching team members, and maintaining highservice standards.

Key Responsibilities:

Team Leadership & Performance Management:

Supervise, train, and mentor tele sales and kiosk salesexecutives.

Monitor daily performance and ensure achievement ofindividual and team sales targets.

Conduct regular coaching sessions to improve salestechniques and product knowledge.

Motivate the team to maintain high morale and productivity.

Sales & Business Growth:

Drive sales of credit cards, personal loans, and otherbanking products through tele sales and kiosk channels.

Develop and implement strategies to increase customeracquisition and conversions.

Identify new business opportunities and potentialcustomers.

Customer Service & Relationship Management:

Ensure high levels of customer satisfaction and servicequality.

Address escalated customer concerns and resolvecomplaints effectively.

Build and maintain strong relationships with key clientsand referral partners.

Operational & Compliance Management:

Ensure all sales activities comply with banking policies,regulatory guidelines, and ethical standards.

Oversee kiosk operations, inventory, and point-of-saletransactions.

Maintain accurate records of sales, customerinteractions, and team performance.

Reporting & Coordination:

Prepare and submit daily, weekly, and monthly salesreports.

Coordinate with management, marketing, and otherdepartments to align sales strategies.

Stay updated on market trends, competitor offerings, andbanking regulations.

Qualifications & Skills:

Education & Experience:

Bachelor’s degree in Business, Finance, Marketing, or arelated field (preferred).

3+ years of sales experience in the banking or financialsector, with at least 1 year in a leadership role.

Proven experience in managing tele sales and kiosk-basedsales teams.

Strong leadership, coaching, and team managementabilities.

Excellent sales, negotiation, and communication skills.

Goal-driven, self-motivated, and able to work underpressure.

Strong problem-solving and decision-making capabilities.

Proficiency in CRM software, tele sales tools, and POSsystems.

Other Requirements:

Willingness to work in a fast-paced sales environment.

Flexibility to work shifts, weekends, and public holidaysas required.

Transforming Infrastructure through Digital Excellence

We are seeking a visionary leader to spearhead our management consultancy team as a Principal Consultant. The ideal candidate will have extensive experience in leading large-scale digital transformation projects, particularly in the Roads, Water, or Wastewater Utilities sectors.

1. Lead and manage comprehensive digital transformation initiatives to enhance program management, asset management, maintenance management, customer service, networks management, information security management, service continuity management, and roads/water resource management.
2. Design and implement integrated solutions such as Customer Relationship Management (CRM) systems, Enterprise Asset Management solutions, SCADA systems, and cloud-based backup solutions.
3. Spearhead efforts to address key challenges in roads/water resource management by applying advanced digital solutions and services to optimize water distribution, enhance operational efficiency, reduce waste, predict maintenance issues, and ensure sustainable water use.
4. Collaborate with various departments including marketing, IT, and customer service to ensure successful project delivery.
5. Develop and deploy technology strategies, organizational improvement plans, and iterative development plans.
6. Lead cross-functional international teams to achieve project objectives and improve organizational performance.
7. Manage stakeholder relationships and ensure effective communication and engagement throughout the project lifecycle.
8. Provide training, coaching, and mentoring to develop organizational capability and sustain improvements.

About You

1. Bachelor's degree in Engineering or a related field. A Master's degree in Business Administration (MBA) is highly desirable.
2. Chartered Engineer and Project Management Professional (PMP) certifications.
3. Minimum of 15 years of experience in digital technology and project management, with at least 10 years in a leadership role.
4. Proven experience in leading digital transformation projects in the Roads, Water, or Wastewater Utilities sector.
5. Strong knowledge of digital solutions and services including CRM systems, SCADA systems, and cloud-based solutions.
6. Excellent project management skills with a track record of delivering projects on time and within budget.
7. Strong analytical and problem-solving skills with the ability to develop innovative solutions to complex challenges.
8. Excellent communication and interpersonal skills with the ability to build and maintain strong relationships with stakeholders at all levels.
9. Experience in training, coaching, and mentoring teams to develop organizational capability.

Bonus Points

1. Experience working in the Middle East, particularly in Qatar, UAE, and Saudi Arabia.
2. Experience with Lean Six Sigma and performance management methodologies.
3. Knowledge of international best practices in roads/water resource management and digital transformation.