261 Customer Success jobs in the United Arab Emirates
Technical Account Manager
Job Viewed
Job Description
In this role you will serve as a key liaison between our customers and internal teams, ensuring seamless technical integration and support. You will build and maintain strong relationships with customers, helping them achieve their technical objectives while proactively addressing any challenges. In this role, you will oversee the end-to-end technical delivery process by collaborating closely with technical and product teams. Additionally, you will ensure providing the appropriate technical guidance during presales process. By fully owning the technical presales phase and delivering ongoing technical excellence, the TAM role ensures a seamless customer journey from presales to post-sales success.
- Fully own the technical presales phase, leading discovery sessions, product demonstrations, and solution alignment with potential customers.
- Develop and maintain strong, long-lasting relationships with assigned customer accounts.
- Act as the primary technical point of contact, addressing inquiries, escalations, and solution recommendations.
- Align our solutions with the customer’s business objectives to ensure long-term success.
- Develop an in-depth understanding of Mondia products, integrations, and functionalities to provide expert guidance.
- Stay updated on industry trends, emerging technologies, and competitive landscapes.
- Offer insights to clients and partners on how to best utilize new and existing product features to maximize value.
- Identify and drive expansion opportunities within existing customer accounts.
- Work closely with technical delivery and planning teams to execute the commercial roadmap.
- Identify potential risks early and develop mitigation strategies to keep projects on track.
- Monitor service performance and proactively address technical issues, working closely with internal teams to resolve them efficiently.
- Track support requests to detect recurring issues and recommend product / service improvements.
- Track SLAs and act as focal point of escalation for any SLA breach for post live tickets
- Ensure clear and transparent communication with internal and external stakeholders regarding project status, updates, and potential roadblocks.
- Provide clients with periodic performance reviews / reporting to track and monitor service performance.
- Goven sign-off process before any service launch
- Maintain comprehensive documentation of requirements, technical solutions, and best practices.
- Identify and implement internal process improvements to enhance efficiency and service quality.
- Analyse customer product usage and performance metrics to identify optimization opportunities.
Requirements
- Bachelor’s degree in a relevant field (e.g., Computer Science, information technology, Engineering).
- Proven experience in technical account management, customer success, or technical operations.
- Proven experience in managing external customers, matching the client’s business requirements with product capabilities.
- Deep understanding of alternative payment methods and mobile carrier billing space, with prior experience working on such products.
- Full understanding of APIs with proven working experience in designing or Implementing APIs.
- Solid technical knowledge for different database types, database design experience, complex query building.
- Ability to work independently and as part of a cross-functional team.
- Capable of working with Figma and similar tools to create mockups when needed.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Customer Success Manager
Posted today
Job Viewed
Job Description
We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.
Since 2022, over 800 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.
About the roleAs a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You’ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.
What you'll do- Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
- Continuous Learning and Development - Develop a deep understanding of a client’s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
- Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
- Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
- A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
- Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.
What we are looking for
- 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
- Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.
- Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
- Problem Solver – You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
- Passion for Business Optimization – You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
- Cognitive Intelligence – You can think on your feet, seeing all the angles to best position our platform to best fit a client’s needs.
- Client Empathy – You’ll be building deep, trusting relationships.
- Communication Skills - Excellent verbal, written, and presentation skills in English.
- Positivity – You’ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
- Curiosity - You’re interested in learning more about the industry and show an outstanding curiosity towards the client base.
- Start-up Attitude – You’re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
- Knowledge - Accounting and Finance processes is a strong plus.
What's in it for you
- Thrive in a flexible hybrid culture with ample work-life balance.
- Competitive salary and equity
- Contribute to building the Middle East’s most beloved fintech brand from the ground up.
- Benefit from a role with significant ownership and accountability.
- Participate in exciting offsite events.
- Enjoy additional perks like travel allowances, gym memberships, and more.
Customer Success Manager
Posted today
Job Viewed
Job Description
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?
Here’s what we’re up to:
Meet Your Team
Our Customer Success team at Choco strives to deliver value to distributors throughout the partnership lifecycle, starting from setting up every partnership for success all the way to long-term growth. We are responsible for digitising food service distributors with our AI technology and digital ordering solutions. With Choco AI, voicemail, email, and SMS orders are automatically processed into a distributor’s system within seconds, allowing them to run a more profitable and less wasteful business. We are now looking for a Customer Success Manager in the UAE to support us in making our AI technology even more efficient and transform our distributors’ operating processes.
Due to the highly collaborative nature of our business (and the fact that we enjoy spending time together), this is primarily an in-office position (5 days).
Roles & Responsibilities
Manage and own the execution of premium distributor partnerships, being directly responsible for the revenue generated from each deal
Support account executives as they enter the negotiation stage and take ownership of the relationship once commercial agreements have been signed; you will be the daily point of contact to set up the partnership for success
Prepare and lead trainings for new partners to ensure a seamless onboarding process
Spend 1–2 days on site with distributors in the UAE as they launch our Choco AI proposition and ensure their team is fully equipped to integrate the product into their daily operations
Identify upsell and cross-sell opportunities with your existing portfolio of distributors
Liaise between your distributors and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to their needs
Share distributor learnings and feedback with the product and marketing team to help drive activities towards acquisition and engagement
Who We’re Looking For
2–4 years of experience in an externally-facing project management role
A strong work ethic with the motivation to always improve and grow—for yourself and the team
A can-do attitude; you're willing to roll up your sleeves and get stuff done
An amazing relationship builder and natural communicator who is comfortable articulating complex technical solutions to internal and external stakeholders
Someone able to understand a problem, get to the crux of an issue quickly, and implement solutions proactively
High attention to detail, setting and maintaining high standards
A huge team player with a team-first mentality
Fluent English communicator (written & spoken)
Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.
In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.
Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
#J-18808-LjbffrCustomer Success Manager
Posted today
Job Viewed
Job Description
Drive customer adoption and create tailored success plans.
Monitor account health and implement improvement strategies.
Support renewals and flag churn risks early.
Identify upsell/cross-sell opportunities with sales teams.
Build trusted relationships and lead Executive Business Reviews.
Document success stories and advocate for customer needs internally.
Requirements:
5+ years in Customer Success or related enterprise software roles, preferably in security.
Proven experience managing strategic accounts with measurable results.
Strong understanding of network security, compliance, and IT infrastructure.
Excellent communication, consulting, and project management skills.
Knowledge of firewalls, APIs (Java/REST), cloud (public/private), and networking.
Executive presence with the ability to handle escalations.
Willing to travel up to 50%.
Nice to Have:
Experience with Salesforce.com, Gainsight.
Technical expertise in TCP/IP, AWS VPC, VRF, firewall policies, LDAP, Radius.
Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
#J-18808-LjbffrCustomer Success Manager
Posted today
Job Viewed
Job Description
- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.
- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.
- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.
- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).
- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.
- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.
What you will be doing:- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.
- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.
- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.
- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).
- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.
- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.
About You:- Enthusiastic
- Super organized with great attention to detail
- Excellent communication and interpersonal skills
- Collaborative and willing to learn
- Thrives in a customer-centric environment
- Comfortable working independently and remotely, as well as collaboratively
Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at
#J-18808-LjbffrCustomer Success Manager
Posted today
Job Viewed
Job Description
Join to apply for the Customer Success Manager role at Brain Co.
Join to apply for the Customer Success Manager role at Brain Co.
About Brain Co.
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant. We are seeking visionary AI/ML Engineers with experience in GenAI and ML modeling, where you will convert groundbreaking research into real-world applications that revolutionize industries, boost human creativity, and address complex challenges.
About Brain Co.
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant. We are seeking visionary AI/ML Engineers with experience in GenAI and ML modeling, where you will convert groundbreaking research into real-world applications that revolutionize industries, boost human creativity, and address complex challenges.
About The Role
We’re seeking a Customer Success Manager to join our growing team in the UAE. In this role, you'll work at the intersection of AI product delivery and customer engagement — helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.
You’ll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you’ll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.
Key Responsibilities
- Define & Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.
- Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.
- Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.
- Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.
- Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.
- Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.
- Experience:
- 3-5 years in customer success, product management, delivery consulting, or technical account management.
- Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
- Technical Fluency:
- Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
- Ability to discuss and assess technical trade-offs with engineering teams.
- Communication & Relationship Skills:
- Proven ability to build rapport and trust with enterprise customers and senior stakeholders.
- Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.
- Execution & Ownership:
- Hands-on mindset with a bias for action and a strong sense of ownership.
- Experience managing agile product or project delivery cycles.
- Mobility:
- Willingness to travel within the region to meet customers and oversee deployments on-site.
- Work on transformative AI projects with high-impact clients.
- Join a collaborative, mission-driven team at the forefront of applied machine learning.
- Operate in a fast-paced, agile environment with real-world outcomes.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionOther
- IndustriesSoftware Development
Referrals increase your chances of interviewing at Brain Co. by 2x
Get notified about new Customer Success Manager jobs in Dubai, Dubai, United Arab Emirates.
Senior Consultant / Customer Success Manager (AI)Founding Sales & Customer Success ManagerTechnical Customer Success Manager - AutomotiveCustomer Success Manager - Application Development & IntegrationDubai, Dubai, United Arab Emirates 1 year ago
Senior Customer Solutions Engineer - DubaiStrategic Enterprise Account Executive – UAEProject / Customer Success Manager, VSS – Dubai BasedCategory Specialist - Fruits & VegetablesSales Manager with 2 years Developer experienceWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Success Manager
Posted today
Job Viewed
Job Description
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Position Summary
Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption.
This role requires a level of technical experience within the industry. Including working knowledge of BIG-IP, NGINX, or with experience in similar technologies like load balancers, application delivery, application security and cloud networking. The CSM will help customers maximize the value of their investment, ensure adoption of F5 solutions across their portfolios, and promote successful business outcomes.
We are looking for dynamic, goal-driven CSM who excel at adapting their strategies to meet the ever-changing needs of our customers. These professionals will act as enablers, keeping customers engaged, guiding them to achieve their desired outcomes, and ensuring they fully realize the value of their F5 investment.
As a CSM, you will play a vital role in fostering strong customer relationships, driving adoption, and advocating for customer needs across the organization. Your ability to think strategically, communicate effectively, and collaborate cross-functionally will be key to creating meaningful, measurable success for our customers. If you're passionate about empowering customers and driving long-term value, we invite you to join our team and make a significant impact.
Primary Responsibilities
Customer Success & Value Generation
- Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes.
- Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments.
- Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability.
- Promote available resources and communities to encourage efficient product utilization and engagement.
- Act as a trusted advisor, addressing improvement requests and resolving critical issues.
- Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.
- Support customers' cloud and multi-cloud strategies, offering guidance and resources to align with their business goals.
- Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities.
- Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics.
- Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals.
- Drive the customer journey by identifying engagement opportunities and delivering tailored success plans.
- Use customer usage data and health indicators to develop actionable strategies for growth and renewal.
- Leverage expertise in BIG-IP, NGINX, and distributed cloud solutions to address customer challenges effectively.
- Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements.
- Champion Customer Success by contributing to tools, systems, and best practices.
- Ensure alignment with company ethics and policies while performing additional related duties as assigned.
- Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
- Ability to distill complex technical and business concepts into clear, actionable insights.
- Proven ability to build lasting customer relationships and drive revenue growth.
- Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach.
- Resilience under pressure with excellent time management and focus on delivery.
- Availability to travel up to 25% within your home region, including occasional out of country trips.
- 5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor’s degree; or 5+ years with a Master’s degree.
- Degree in Computing, Business, Information Technology, or equivalent professional experience preferred.
- Deep understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry, such as load balancing, application delivery, security, or cloud networking platforms.
- Fluent written and verbal comminution skills in Arabic is required. Fluency in English is also extremely beneficial.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting
#J-18808-Ljbffr
Customer Success Manager
Posted today
Job Viewed
Job Description
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?
Here’s what we’re up to:
Meet Your Team
Our Customer Success team at Choco strives to deliver value to distributors throughout the partnership lifecycle, starting from setting up every partnership for success all the way to long-term growth. We are responsible for digitising food service distributors with our AI technology and digital ordering solutions. With Choco AI, voicemail, email, and SMS orders are automatically processed into a distributor’s system within seconds, allowing them to run a more profitable and less wasteful business. We are now looking for a Customer Success Manager in the UAE to support us in making our AI technology even more efficient and transform our distributors’ operating processes.
Due to the highly collaborative nature of our business (and the fact that we enjoy spending time together), this is primarily an in-office position (5 days).
Roles & Responsibilities
Manage and own the execution of premium distributor partnerships, being directly responsible for the revenue generated from each deal
Support account executives as they enter the negotiation stage and take ownership of the relationship once commercial agreements have been signed; you will be the daily point of contact to set up the partnership for success
Prepare and lead trainings for new partners to ensure a seamless onboarding process
Spend 1–2 days on site with distributors in the UAE as they launch our Choco AI proposition and ensure their team is fully equipped to integrate the product into their daily operations
Identify upsell and cross-sell opportunities with your existing portfolio of distributors
Liaise between your distributors and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to their needs
Share distributor learnings and feedback with the product and marketing team to help drive activities towards acquisition and engagement
Who We’re Looking For
2–4 years of experience in an externally-facing project management role
A strong work ethic with the motivation to always improve and grow—for yourself and the team
A can-do attitude; you're willing to roll up your sleeves and get stuff done
An amazing relationship builder and natural communicator who is comfortable articulating complex technical solutions to internal and external stakeholders
Someone able to understand a problem, get to the crux of an issue quickly, and implement solutions proactively
High attention to detail, setting and maintaining high standards
A huge team player with a team-first mentality
Fluent English communicator (written & spoken)
Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.
In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.
Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
#J-18808-LjbffrBe The First To Know
About the latest Customer success Jobs in United Arab Emirates !
Customer Success Manager
Posted today
Job Viewed
Job Description
Easygenerator is a Dutch company that empowers organizations to simplify and accelerate their learning development. We provide an award-winning e-learning authoring tool to 50,000+ users in over 150 countries. Enterprises such as Kellogg’s, T-Mobile, and Danone use our solution to empower subject-matter experts to unlock and share their knowledge online.
With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. Our success comes from our people, and we are looking for a Customer Success Manager to help us achieve our ambitious goals.
We are looking for a highly energetic Customer Success Manager. You will gain experience building trustful relationships with our customers on all levels, in a variety of industries and across a broad geographical area. Easygenerator provides an eLearning authoring software solution (SaaS). We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and have some fun along the way!
We established the customer success department in 2017 to help our customers accelerate the value they get out of the product - and it did! Since then, the customer success department is growing rapidly. In this role you will own a portfolio of customers and work closely with them in designing and executing success plans to ensure their L&D objectives are met. It is the Customer Success Manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy.
As an Easygenerator Customer Success Manager you will:
- Work in an international environment.
- Successfully run Enterprise pilots with brands like Danone, Kellogg’s, and Electrolux. You'll help them reach ambitious learning goals and, ultimately, ensure an Enterprise contract is put in place.
- Objectively assess account health scores and proactively improve them to maximize customer retention.
- Coordinate with our support and training department to drive appropriate levels of adoption to ensure and negotiate successful renewals.
Minimum Requirements:
A bachelor’s degree or higher.
Experience: You have at least 2 years of Customer Success (or key account management related) experience, plus commercial experience closing deals.
Excellent communication skills: You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
Commercial mindset: You have a passion for negotiating the best possible outcome for external and internal stakeholders.
Customer oriented: You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
A passion for HR tech is preferred: You’re up to date on the latest trends and developments in our discipline.
We Offer:
- Working in a fun & international environment surrounded by dedicated colleagues.
- The opportunity to make an impact from day one and grow within the company.
- The opportunity to work closely together with our Chief Revenue Officer, a former Google and Salesforce employee.
- Weekly lunches & monthly dinners.
- A competitive base salary and bonus.
Diversity & Inclusion:
Easygenerator is an international company, where people with diverse backgrounds are welcomed. Our diversity empowers us to innovate, build deeper connections, and help all of us become better. It is in our DNA to base professional decisions on someone’s performance and behavior. Therefore, each employee is in control of their own growth. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Customer Success Manager
Posted today
Job Viewed
Job Description
About the Team
The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers.
We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach.
Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.
About the Role
We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption.
This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business.
Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.
You're excited about this opportunity because you will.
Manage your book of business ensuring strong customer health and adoption.
Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
Develop success plans to ensure customer objectives are achieved.
Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
Maintain data integrity to track key metrics, specifically ROI.
Analyze your findings and make recommendations to optimize for maximum revenue.
Become an expert on the SevenRooms platform.
Provide technical and business solutions while assisting with product adoption and optimization.
Work seamlessly with various teams across SevenRooms.
Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.
We're excited about you because.
You have 4+ years of experience working in a Customer Success or Account Management role with excellent verbal and written communications skills
You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects
You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives
You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business : guest data.
What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings.
The combination brings together DoorDash's scale, reach, and digital innovation with SevenRooms' in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they're ordering online or dining in.
This move reflects DoorDash's broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
#J-18808-LjbffrCustomer Success Manager
Posted 1 day ago
Job Viewed
Job Description
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and efficient applications that enhance our digital experiences. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to innovate.
Everything we do centers around people. We focus on improving the lives of our customers and their users, and we prioritize a diverse F5 community where everyone can thrive.
Position SummaryCustomer Success is vital to our long-term success. Our Customer Success Managers (CSMs) are trusted advisors who guide customers from sale through onboarding, project success, adoption, and renewals. CSMs work closely with internal teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expansion.
This role requires technical experience in the industry, including knowledge of BIGIP, NGINX, or similar technologies like load balancers, application delivery, security, and cloud networking. The CSM will help customers maximize their investments, ensure adoption of F5 solutions, and promote successful business outcomes.
We seek dynamic, goal-driven CSMs who excel at adapting strategies to meet changing customer needs. They will keep customers engaged, guide them to achieve their goals, and ensure they realize the value of their F5 investment.
Primary ResponsibilitiesCustomer Success & Value Generation
- Maximize customer value by utilizing licenses, adopting new use cases, and achieving strategic outcomes.
- Guide customers through onboarding, deployment, upgrades, and adoption of BIGIP, NGINX, and hybrid/multicloud environments.
- Increase renewals, reduce churn, and drive growth through advocacy and references.
- Promote resources and communities for efficient product use and engagement.
- Act as a trusted advisor, addressing improvement requests and resolving issues.
Leadership & Collaboration
- Partner with account teams and stakeholders to develop strategies, overcome pain points, and create success plans.
- Support cloud and multicloud strategies, aligning with business goals.
- Manage relationships to streamline onboarding, training, and renewals, and identify upsell opportunities.
- Maintain accurate records in CRM, documenting objectives and success metrics.
- Advocate for customers within sales, product, and support teams.
Industry Knowledge
- Identify engagement opportunities and deliver tailored success plans.
- Use customer data to develop growth and renewal strategies.
- Leverage expertise in BIGIP, NGINX, and cloud solutions to address challenges.
Critical Thinking & Results
- Create measurable success plans based on customer data and provide feedback to product teams.
- Contribute to tools, systems, and best practices in Customer Success.
- Perform duties aligned with company ethics and policies.
Knowledge, Skills, and Abilities
- Experience in customer-facing roles in technology, with proficiency in BIGIP, NGINX, and multicloud solutions.
- Ability to simplify complex technical and business concepts.
- Proven relationship-building and revenue-driving skills.
- Strong communication, presentation, and problem-solving skills.
- Resilience, time management, and focus on delivery.
- Willingness to travel up to 25%, including occasional international trips.
Qualifications
- 5+ years in Customer Success or related roles, with a Bachelor's degree, or 5+ years with a Master's degree.
- Degree in Computing, Business, Information Technology, or equivalent experience preferred.
- Deep understanding of BIGIP, NGINX, or similar technologies like load balancing, application delivery, security, or cloud networking.
- Fluent in written and spoken Arabic; fluency in English is a plus.
The job description provides a general overview of responsibilities and requirements, which may evolve over time.
Please note: F5 contacts candidates via official email addresses (@f5.com) or automated notifications from Workday.
F5 is committed to equal employment opportunity, welcoming applicants regardless of race, religion, gender, age, disability, or other protected categories. We offer accommodations for candidates upon request.
Required Experience: Manager
#J-18808-Ljbffr