324 Hostess jobs in Dubai

We are seeking a friendly and professional Hostess to join our team at SO / Uptown Dubai. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience.

• Greet and welcome guests warmly upon arrival
• Manage reservations and seating arrangements efficiently
• Monitor open dining sections for available tables
• Estimate and communicate wait times to guests
• Answer phone calls professionally and handle inquiries
• Escort guests to their tables and introduce them to their server
• Maintain an organized and up-to-date reservation system
• Collaborate with the restaurant team to ensure smooth operations
• Address guest concerns and requests promptly and courteously
• Maintain cleanliness and organization of the reception area
• Assist with special events and promotions as needed

• Vocational certificate or diploma in Food and Beverage service preferred
• Fluency in English; Arabic language is a plus
• Previous experience in a customer service role, preferably in hospitality
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Excellent organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Professional appearance and positive attitude
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Basic computer skills for managing reservation systems

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking a friendly and professional Hostess to join our team at SO/ Uptown Dubai. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience.

• Greet and welcome guests warmly upon arrival
• Manage reservations and seating arrangements efficiently
• Estimate and communicate wait times to guests
• Answer phone calls professionally and handle inquiries
• Escort guests to their tables and introduce them to their server
• Maintain an organized and up-to-date reservation system
• Collaborate with the restaurant team to ensure smooth operations
• Address guest concerns and requests promptly and courteously
• Maintain cleanliness and organization of the reception area
• Assist with special events and promotions as needed

• Vocational certificate or diploma in Food and Beverage service preferred
• Fluency in English; Arabic language is a plus
• Previous experience in a customer service role, preferably in hospitality
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Excellent organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Professional appearance and positive attitude
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Basic computer skills for managing reservation systems

We’re seeking a friendly and organized Hostess to be the warm, inviting face of our restaurant. If you enjoy connecting with people, thrive in a fast-paced environment, and have a knack for hospitality, we’d love to meet you!

Key Responsibilities:

• Greet and welcome guests promptly and warmly
• Manage reservations and seating efficiently to keep things running smoothly
• Maintain a tidy and organized host station
• Assist guests with general inquiries and ensure their comfort
• Collaborate with team members to support excellent service flow
• Handle guest concerns with professionalism and a positive attitude

Preferred Qualifications:

• Previous experience as a hostess or in customer service, restaurant experience a plus
• Excellent communication and interpersonal skills
• Calm under pressure and able to multitask effectively
• Strong organizational skills and attention to detail
• Friendly, approachable, and team-oriented

If you’re passionate about hospitality and eager to join a friendly, dynamic team, we’d love to hear from you! Please send your resume and a short cover letter telling us why you’d be a great fit!

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IKKA is an exceptional dining concept located within Hyatt Centric Jumeirah Dubai. Guests can expect an innovative menu that combines the delicate, refined elements of Japanese cuisine with the bold, colorful, and vibrant flavors of Peruvian dishes. With its stunning location in the heart of Jumeirah, IKKA is not just a restaurant - it’s a destination for those looking to explore new flavors, enjoy exceptional service, and indulge in a stylish and contemporary setting.

As a Hostess at IKKA Restaurant, you will be the first point of contact for our guests, setting the tone for their dining experience. You will be responsible for greeting guests with warmth and professionalism, managing reservations, and ensuring a smooth flow of guests in the restaurant. Your role is key in creating a welcoming, friendly, and efficient environment that aligns with IKKA's commitment to excellence.

• Guest Greeting: Welcome guests with a friendly smile, ensuring a warm and positive first impression.
• Seating & Reservations: Manage the seating chart, escort guests to their tables, and ensure that reservations are handled efficiently and accurately.
• Customer Service: Provide guests with information about the menu, daily specials, and the restaurant concept. Assist with special requests and ensure a seamless guest experience.
• Communication: Coordinate with the restaurant management and service team to ensure guest needs are met promptly and effectively.
• Maintain Cleanliness: Ensure the entrance and dining area are clean, organized, and visually appealing at all times.
• Problem-Solving: Handle guest inquiries and resolve any issues or concerns with professionalism and courtesy.
• Team Collaboration: Work closely with other team members to ensure smooth operations during peak times and maintain high levels of service quality.

• Previous experience as a Hostess or in a customer-facing role in the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• A friendly and approachable demeanor with a passion for delivering outstanding guest service.
• Ability to remain calm and composed during busy or high-pressure situations.
• Fluency in English (additional languages are a plus).
• Flexibility to work evenings, weekends, and holidays as needed.

We are seeking a friendly and professional Hostess to join our team at SO / Uptown Dubai. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience.

• Greet and welcome guests warmly upon arrival
• Manage reservations and seating arrangements efficiently
• Monitor open dining sections for available tables
• Estimate and communicate wait times to guests
• Answer phone calls professionally and handle inquiries
• Escort guests to their tables and introduce them to their server
• Maintain an organized and up-to-date reservation system
• Collaborate with the restaurant team to ensure smooth operations
• Address guest concerns and requests promptly and courteously
• Maintain cleanliness and organization of the reception area
• Assist with special events and promotions as needed

• Vocational certificate or diploma in Food and Beverage service preferred
• Fluency in English; Arabic language is a plus
• Previous experience in a customer service role, preferably in hospitality
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Excellent organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Professional appearance and positive attitude
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Basic computer skills for managing reservation systems

The Role

• To promote efficiency, confidence, courtesy, and an extremely high standard of social skills.
• To generally promote and ensure good interdepartmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel, thus identifying a high level of commitment.
• To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
• To take time and get to know the guests and to be committed to service excellence.
• To provide service that is sincere, warm, and enthusiastic, ensuring the guests' satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:

• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet according to the meal settings and in line with the opening hours.
• Contributes to meet/maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.

Operations:

• Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, upselling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials/goods from other departments, etc.
• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders, and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional/friendly yet discreet relationship with the outlet patrons to ensure their wellbeing.
• Makes himself/herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise en place work according to the whole day service requirements.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene.
• To maintain clean and organized side stations at all times.
• To anticipate customers' needs.
• To be flexible in assisting around different areas of the hotel.
• Familiar with the company's internal policies and safety procedures.
• Helps in other areas of the Hotel if the situation requires.
• To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health, and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• To carry out any other reasonable duties and responsibilities as assigned.

Administration:

• Work hand in hand with the team to ensure the name tag is all complete and in proper position.
• Ensuring business card and database are handed over to the hostess for the record.
• Make sure all the bills are handed over to the cashier.
• Ensure all the items are charged accordingly in the Micros system as per the guest consumption.

Generic Aspects on Hygiene / Personal Safety / Environment / Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists' use.
• Be well familiar with the hotel's policies and procedures, well acquainted with the physical layout of the hotel and its premises, and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, blackout, and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the Environment Charter of Sustainability program (saving energy, recycling, sorting waste, etc.).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotels policy on Fire, Hygiene, Health, and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Our Values

Our values are our common language; they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread beyond professions, persons, countries, and cultures the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion

We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first; we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect

We are connected with the world and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest

Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible; we have fun doing it.

Trust

Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences, and value all voices. We work as one team to say what we do and do what we say.

Innovation

We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible, and make it possible.

Qualifications:

Diploma or Degree in Hotel Management

Additional Information:

Strong interpersonal and problem-solving abilities
Fluency in English; Arabic language is a plus.

Remote Work:

No

Employment Type:

Full-time

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award-winning architect and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

• Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
• Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
• Prepare table allocations from reservation book before respective meal period seating
• Ensure guests are graciously shown to their tables within a reasonable time of their reservation
• Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing
• Guarantee there is host/hostess coverage at the reception/welcome desk at all times
• Guarantee that the phone is answered within 2 rings in a courteous and helpful manner
• Ensure door policies concerning the entry of guests are adhered to at all times
• Ensure that seating is fair for all service staff
• Perform related duties and special projects as assigned

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork