625 Hostess jobs in Dubai

1. Schedules dining reservations and arranges parties or special services for diners and informs the Manager to coordinate the needed preparations.
2. Greets arriving customers with a friendly and welcoming approach, seats them, and provides menus as they wait for the waiter/waitress to serve them.
3. Provides support in inspecting the serving stations in the dining area to ensure neatness and cleanliness.
4. Directs and instructs waiters/waitresses on customer needs to ensure customers receive fast and quality service from the moment they arrive.
5. Prepares the workstation, maintains an organized reservation book, and ensures the menus are wiped down, free of spots or stains, and complete.

1. High School Degree
2. One year of experience in a similar role
3. Fluency in English
4. Change and Adaptability: level 1
5. Commercial Understanding: level 1
6. Communication Skills: level 2
7. Customer Focus: level 1
8. Initiative: level 2
9. Teamwork: level 2

Eataly

United Arab Emirates-UAE, Dubai, The Dubai Mall

· Represent our brand throughout the Guest journey to deliver a flawless dining experience.

· Ensure that each guest becomes a happy fan of our restaurants by delighting them from welcome until farewell.

· Understand all food and beverage items in the menu and have the ability to recommend food & beverage combinations and up-sell alternatives.

· Introduce the appropriate menu and suggest menu specials to the guests.

· Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found, ensuring follow-up with guests.

· Establish a rapport with guests, maintaining good customer relationships.

· Perform all duties and tasks in the assigned Place of Work to the standard set.

· Adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.

· Ensure that health, hygiene, and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.

· Create positive, memorable, and efficient guest interactions within the hotel lobby.

· Provide engaging, entertaining, and inspiring guest service, meeting or exceeding property standards.

· Proactively greet guests within the lobby environment, identifying needs and fulfilling them appropriately.

· Monitor traffic flow and guest queues within the lobby, directing guests as appropriate to minimize wait times.

· Manage queuing system and procedures in accordance with property policies.

· Actively identify, acknowledge, and resolve guest concerns following service recovery protocols.

· Identify sales opportunities and promote premium rooms, suites, and amenities to guests.

• Maintain and make daily entries in our reservation system to coordinate shifts and communicate accordingly with management
• Take, manage and handle reservations and all related requests
• Be thorough about the knowledge about the operations, services offered, operating hours, and all the food and beverage
  
• Be the pro of the seating strategy and be in charge of the operational flow at the restaurant. You decide which guest is going to be assigned to which table based on your professional judgment
• Greet and assist guests in a positive, welcoming, and professional manner
• Anticipate the guest's needs and respond appropriately with a sense of urgency
• Always be aware of guest preferences and assist in compiling guest history to offer a unique and personalized service at all times
• Maintain a proactive approach to solve any guest questions or challenges
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant
• Accurately handle paperwork, stock, and tidy the host stand
• Do daily reports, guest satisfaction track by the end of the day
  

What are we looking for?

• 2 years of experience in a high-end/fine dining, hotels or beach resort in the UAE.
• A positive attitude and a welcoming smile
• Charming and outgoing personality with excellent manners, communication, and organizational skills
• Ability to multitask and time-manage in a very fast-paced environment, focus attention on any kind of guest need, always remain calm and kind
• Computer skills with a strong knowledge of MS Office and reservation system

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A unique blend of contemporary design and urban chic,Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

The Host / Hostess will act as a personal representative of the hotel, providing service that reflects the high standards of Fairmont Dubai. It is our goal to exceed all Guests expectations when they come to dine with us. Team service will be a key to our success in providing a warm and personal experience.

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Report to duty punctually, in full uniform according to appearance and grooming standards
• Promote and maintain a positive working relationship at all times with all the Colleagues of Outlet and Fairmont Dubai
• Consistently offer professional, friendly and warm service
• Follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist
• Have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
• Have knowledge of all menus and offerings are necessary in order to understand the server's tasks on micros
• Understand shift end reports, have knowledge of non-cash / cash transactions and procedures for depositing monies into safe or collecting due backs
• Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
• Understand how to operate all the equipment used in the outlet
• Actively participate in all health and safety procedures for outlet and the entire hotel
• Follow all of safety and sanitation policies when handling food and beverage
• Carry out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery

• Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
• Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in the English language (verbal & written), additional languages are an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
• Must be computer literate in Microsoft Windows and MS Office suite
• Able to type 25 words per minute

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Frequent kneeling, pushing, pulling, sittings

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

The Role

• To promote efficiency, confidence, courtesy, and an extremely high standard of social skills.
• To generally promote and ensure good interdepartmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel, thus identifying a high level of commitment.
• To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
• To take time and get to know the guests and to be committed to service excellence.
• To provide service that is sincere, warm, and enthusiastic, ensuring the guests' satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:

• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet according to the meal settings and in line with the opening hours.
• Contributes to meet/maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.

Operations:

• Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, upselling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials/goods from other departments, etc.
• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders, and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional/friendly yet discreet relationship with the outlet patrons to ensure their wellbeing.
• Makes himself/herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise en place work according to the whole day service requirements.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene.
• To maintain clean and organized side stations at all times.
• To anticipate customers' needs.
• To be flexible in assisting around different areas of the hotel.
• Familiar with the company's internal policies and safety procedures.
• Helps in other areas of the Hotel if the situation requires.
• To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health, and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• To carry out any other reasonable duties and responsibilities as assigned.

Administration:

• Work hand in hand with the team to ensure the name tag is all complete and in proper position.
• Ensuring business card and database are handed over to the hostess for the record.
• Make sure all the bills are handed over to the cashier.
• Ensure all the items are charged accordingly in the Micros system as per the guest consumption.

Generic Aspects on Hygiene / Personal Safety / Environment / Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists' use.
• Be well familiar with the hotel's policies and procedures, well acquainted with the physical layout of the hotel and its premises, and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, blackout, and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the Environment Charter of Sustainability program (saving energy, recycling, sorting waste, etc.).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotels policy on Fire, Hygiene, Health, and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Our Values

Our values are our common language; they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread beyond professions, persons, countries, and cultures the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion

We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first; we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect

We are connected with the world and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest

Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible; we have fun doing it.

Trust

Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences, and value all voices. We work as one team to say what we do and do what we say.

Innovation

We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible, and make it possible.

Qualifications:

Diploma or Degree in Hotel Management

Additional Information:

Strong interpersonal and problem-solving abilities
Fluency in English; Arabic language is a plus.

Remote Work:

No

Employment Type:

Full-time