38 Hotels jobs in Dubai

Regular Dubai Accommodation Other Job ID:6034

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Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

The Accommodation team at Trip.com is dedicated to driving the growth and success of our global accommodation business. This role is primarily focused on the Middle East market ,supporting overall business development in the region. As part of this dynamic team, you will play a key role in expanding and managing our portfolio of hotel partners, enhancing inventory coverage, and delivering exceptional value to our customers.

In this Role, you’ll get to:

• Drive the market in reaching KPIs for account profiles by developing and sustaining strong partner relationships, providing relevant data insights, and delivering superior consulting services to key account hotel partners (e.g. revenue management advice, marketing opportunities on Trip.com).
• Take a customer-centric approach to everything you do. Ensure hotel chain content, rates, availability, and products offer the best value to Trip.com customers.
• Manage full account responsibilities, including performance tracking, production optimization, conducting workshops, and issue resolution to drive mutual performance objectives, annual targets, and global milestones.
• Launch campaigns with the marketing team, within brand guidelines, to enhance productivity and support merchandising initiatives.
• Initiate new regional projects and accelerate the progress of global initiatives to promote brand awareness, business strategy, and product benefits to hotel chain partners.
• Investigate complex connectivity setup issues and root causes of parity issues, implementing effective solutions promptly.
• Demonstrate strong knowledge of direct connectivity and distribution, with proven experience working with chain hotels.
• Collaborate across business units, including regional and cross-functional teams, to meet account expectations and maximise performance.

• Travel Industry experience working with hotels
• Ability to analyse internal and external data to guide commercial decision-making
• Experience working with internal stakeholders to drive commercial objectives
• Strong analytical, problem solving and interpersonal skills
• Experience developing and implementing initiatives to drive performance with key partners
• Outstanding negotiation skills
• Capable to work independently with minimal supervision
• Results orientated and experience working to deadlines
• Excellent presentation and communication skills

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

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Cluster Hotels Manager – InterContinental and Crowne Plaza Hotels Dubai Festival City

About IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 20 brands. We are one of the world’s leading hotel and resort companies. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands make up our luxury collection. These are Intercontinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travellers in over 430 hotels and resorts in 100 countries around the world. Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Our growth and ambitions have given us an incredible opportunity. We are ready to redefine what luxury means, not just for our guests for but for our entire industry too. Cluster Hotels Manager – InterContinental and Crowne Plaza Hotels Dubai Festival City

Are you a dynamic hotel leader with a passion for operational excellence and luxury hospitality? This is your opportunity to shape the future of two iconic properties — InterContinental Dubai Festival City and Crowne Plaza Dubai Festival City — located in the heart of one of the city’s most vibrant waterfront destinations.

We’re seeking a results-oriented Cluster Hotels Manager with a proven track record in luxury hotel operations, exceptional leadership capabilities, and a guest-first mindset. In this high-impact role, you will oversee daily operations and drive excellence across all departments, working closely with leadership teams to ensure flawless execution and elevated guest experiences.

Your Day-to-Day: Where Luxury Meets Leadership

• Drive Operational Excellence Across Two Iconic Hotels: Lead strategic initiatives that enhance service delivery, improve operational efficiencies, and elevate luxury positioning. Ensure seamless day-to-day operations that consistently exceed guest expectations.
• Champion Guest Experience & Quality Standards: Ensure that every touchpoint reflects the highest level of luxury, attention to detail, and personalized service, aligned with IHG brand standards.
• Empower and Inspire a High-Performing Team: Cultivate a culture of excellence and accountability. Mentor department heads, inspire teams, and create an environment where talent thrives.
• Foster Key Relationships: Serve as a key representative of the cluster properties, building strong relationships with owners, guests, and internal stakeholders. Represent the hotels within the IHG ecosystem and the local community.

What We Need from You

• Join a world-class team where elegance meets excellence. We're looking for a leader who brings both operational depth and a luxury mindset.
• Operational Leadership in Luxury Hospitality: A strong background in managing high-end hotel operations in the Rooms Division, within luxury properties of 500+ keys.
• Inspirational People Leader: Demonstrated ability to lead, develop, and inspire teams while fostering collaboration across departments and creating a values-driven culture.
• Attention to Detail & Strategic Thinking: Strong organizational and planning skills with the ability to implement high standards and continuously improve service delivery.
• Multilingual Advantage: Fluency in English is essential. Proficiency in Arabic is a significant advantage in our multicultural and guest-centric environment.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.

About
IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 20 brands. We are one of the world’s leading hotel and resort companies. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.
Five visionary brands make up our luxury collection. These are Intercontinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travellers in over 430 hotels and resorts in 100 countries around the world.
Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Our growth and ambitions have given us an incredible opportunity. We are ready to redefine what luxury means, not just for our guests for but for our entire industry too.
Cluster Hotels Manager – InterContinental and Crowne Plaza Hotels Dubai Festival City

Are you a dynamic hotel leader with a passion for operational excellence and luxury hospitality? This is your opportunity to shape the future of two iconic properties — InterContinental Dubai Festival City and Crowne Plaza Dubai Festival City — located in the heart of one of the city’s most vibrant waterfront destinations.

We’re seeking a results-oriented Cluster Hotels Manager with a proven track record in luxury hotel operations, exceptional leadership capabilities, and a guest-first mindset. In this high-impact role, you will oversee daily operations and drive excellence across all departments, working closely with leadership teams to ensure flawless execution and elevated guest experiences.

Your Day-to-Day: Where Luxury Meets Leadership

• Drive Operational Excellence Across Two Iconic Hotels: Lead strategic initiatives that enhance service delivery, improve operational efficiencies, and elevate luxury positioning. Ensure seamless day-to-day operations that consistently exceed guest expectations.
• Champion Guest Experience & Quality Standards: Ensure that every touchpoint reflects the highest level of luxury, attention to detail, and personalized service, aligned with IHG brand standards.
• Empower and Inspire a High-Performing Team: Cultivate a culture of excellence and accountability. Mentor department heads, inspire teams, and create an environment where talent thrives.
• Foster Key Relationships: Serve as a key representative of the cluster properties, building strong relationships with owners, guests, and internal stakeholders. Represent the hotels within the IHG ecosystem and the local community.

What We Need from You

• Join a world-class team where elegance meets excellence. We're looking for a leader who brings both operational depth and a luxury mindset.
• Operational Leadership in Luxury Hospitality: A strong background in managing high-end hotel operations in the Rooms Division, within luxury properties of 500+ keys.
• Inspirational People Leader: Demonstrated ability to lead, develop, and inspire teams while fostering collaboration across departments and creating a values-driven culture.
• Attention to Detail & Strategic Thinking: Strong organizational and planning skills with the ability to implement high standards and continuously improve service delivery.
• Multilingual Advantage: Fluency in English is essential. Proficiency in Arabic is a significant advantage in our multicultural and guest-centric environment.

Overview

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

An exciting opportunity has arisen for Rooms Interns to join Jumeirah Hotels in Dubai .

The main duties and responsibilities of this role include:

• Create great first impressions by welcoming guests, handling check-ins, and escorting them while showcasing hotel facilities.
• Boost satisfaction and revenue through proactive upselling, smooth walk-in handling, quick issue resolution, and consistently high service standards.
• Deliver VIP and group excellence by preparing rooms, arranging amenities, managing group check-ins, and fulfilling special requests.
• Maintain accurate guest profiles and communication records in the PMS.
• Support daily operations by coordinating with other departments, preparing reports, and ensuring the lobby and front desk are guest ready.

The ideal candidate for this position will have the following experience and qualifications:

• Must be currently enrolled in a university or a recent graduate of a relevant university degree
• Fluent in English; additional languages are a strong advantage
• Proficiency in Microsoft Office and knowledge of front office systems, particularly Opera PMS and HotSOS
• Strong interpersonal and communication skills
• Ability to work flexibly, adapting to varying schedules and hotel occupancy demands

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Colleague discounts on food & beverage
• Company-provided shared accommodation
• Competitive tax-free salary paid in UAE Dirhams (AED)

Telephone Operator | Dubai Job Description:

So, picture the Telephone Operator as basically the hotel’s nerve center. The literal switchboard hero, right? This person’s fielding an avalanche of calls all day—guests, departments, random outsiders. You gotta be fast, polite, and, let’s be real, keep your cool even when someone thinks “urgent” means three wake up calls at 3AM.

We’re talking about wrangling all kinds of calls: wake-up requests, “What time’s the pool close?”, “Can you send more towels?”, that sort of thing. The goal? Never let a call feel like it’s stuck on some endless loop—get it moving and get results.

Now, talking to guests? Yeah, that’s a biggie. People expect the voice on the other end to be friendly, switched on, and able to rattle off hotel info like you’ve got a cheat sheet taped to your desk. Every request should get logged somewhere (or else you’ll definitely hear about it later).

But hey, it’s not just smiling and chatting. When stuff hits the fan—like a guest is locked out, or someone calls in absolutely irate—the operator’s the first line of defense. Stay chill, find solutions, and pass along the hot potatoes to the people who can actually solve them.

Coordination with the in-house gang? Mandatory. You’re the one making sure housekeeping, maintenance, and everyone else aren’t dropping the ball on guest requests. Basically, you’re turning the chaos into something vaguely resembling order.

Oh, and if the phone system croaks? Or the PBX acts up? You’re probably the first person noticing and reporting it. Tech savvy won’t hurt—nobody has time for a mystery button-mashing session mid-shift.

End of the day, if you’re not juggling like three things at once and still sounding cheerful, you’re probably doing it wrong.

So, if you’ve rocked a gig in hospitality or customer service before, go ahead and shoot your updated CV over to Oh, and don’t forget to toss “Application – Telephone Operator” in the subject line, or your email might just vanish into the abyss. FYI, if you’re ready to jump on board ASAP, that’s a huge plus.

Royal Continental Hotels isn’t just another fancy spot in Dubai—it’s one of those places that really knows how to treat you right. I mean, they’re all about the little luxuries and honestly, the service is top-tier (folks barely get that wrong). If you’re into working somewhere that actually cares if guests are happy, not just checking boxes, this is probably your scene. You’ll find growth vibes, some serious team energy, and yeah, they don’t mess around when it comes to professionalism either. So if you’re looking to hop on board, get ready for a place that actually deserves the hype.

Mandarin Oriental Downtown, Dubai marks the brand’s second property in the UAE, joining the acclaimed Mandarin Oriental Jumeira (launched in 2019). Nestled within Wasl Tower , a striking 303m helical skyscraper along Sheikh Zayed Road, it showcases innovative design and sustainable engineering via the region’s tallest ceramic façade.

• Kids Club Attendant
• Events Coordinator
• Head Waiter/ess – Greek Restaurant
• General Cashier
• Assistant Cost Controller
• Food & Beverage Executive
• Spa Attendant
• F&B Supervisor – Banquet
• Lobby Hostess
• Hostess – Breakfast
• Bartender
• Hostess – Greek Restaurant
• Breakfast Manager
• Head Waiter/ess – Chitarra
• F&B Supervisor – In Room Dining
• Assistant Manager – Breakfast
• Personal Trainer
• Bartender – Chitarra
• Assistant Manager – Banquet
• Waiter/ess – Banquet
• Waiter/ess – Breakfast
• Waiter/ess – Chitarra Restaurant
• Bar Back – Restaurant
• Barista – Breakfast
• Reservations Sales Agent
• Duty Technician
• Spa Concierge / Receptionist
• Fitness & Wellness Manager
• F&B Guest Relations Manager
• Income Auditor
• F&B Reservations Agent
• Bar Manager – Greek Restaurant
• Sales Manager – Conference & Banqueting
• Guest Relations Agent
• Concierge Supervisor
• Hostess
• F&B Supervisor – Restaurant
• Assistant Manager – Restaurant
• Assistant Revenue Manager
• Order Taker – In Room Dining
• Assistant Manager – In Room Dining
• Accounts Receivable Exececutive
• Barista – Club Lounge
• Guest Communications Agent
• Assistant Guest Services Manager
• Head Mixologist
• Airport Representative
• Head Bartender
• F&B Supervisor – Club Lounge
• Marketing Executive

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

An exciting opportunity has arisen for Managers in Training– Rooms to join Jumeirah Hotels in Dubai.

The main duties and responsibilities of this role include:

• Rotate through the different departments and job roles within the Rooms Division of the hotel to gain a comprehensive understanding of its operations, processes, and business function.
• Ensure daily operations meet service standards and follow standard operating procedures.
• Contribute to cross-functional projects by providing support, conducting research, analyzing data, and offering insights to help achieve project objectives.
• Identify opportunities for process optimization, efficiency gains, and performance improvement, and actively contribute ideas and suggestions for enhancing organizational effectiveness.
• Participate in performance evaluations and feedback sessions with supervisors and mentors to assess progress, receive constructive feedback, and identify areas for further development and growth.
• Resolve escalations and concerns effectively, ensuring memorable guest experiences.

The ideal candidate for this position will have the following experience and qualifications:

• Minimum completion of two (2) internships in Luxury Hospitality
• Must have a degree in Hospitality Management or equivalent experience
• Software competencies including Microsoft Office programs
• Project Management Skills and strong attention to detail
• Fluent in English; additional languages are a strong advantage

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)