1519 Human Resources jobs in Dubai

FCV Severe Service Manager

Dubai, Dubai Emerson

Posted 2 days ago

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Job Description

full time
Job Summary:

The FCV Severe Service Manager, based in Dubai, UAE, shall work in conjunction with the Flow Control Regional Sales team, Local Business Partners (LBP), GPP team, Application Team & Industry BDMs for business development and achieve sales targets by providing technical expertise and "Fisher" Control Valves differentiated solution support to our internal and external customers in MEA.

In This Role, Your Responsibilities Will Be:
  • Meet/Exceed the set sales targets for Severe Service Valves business for MEA.
  • Be the Severe Service technical and solution support specialist for MEA.
  • Support regional sales & application teams across MEA with optimized severe service valve solutions for FEED, Budgetary and or detailed engineering quotations as needed.
  • Work with consultants, customers, and end users in MEA to get Fisher Severe Service products and solutions pre-specified / pre-selected.
  • Work with customers and end users to update and modify their engineering standards and specifications to gain preference for Fisher.
  • Train, Develop and Coach other application and sales engineers across MEA on Severe Service solutions.
  • Collaborate with Industry BDM's to develop market differentiated solutions for severe service applications related to Hydrocarbon, Chemical, Power, Sustainability, Metal & Mining Industries.
  • Work closely with sales team and identify the product gap, special engineering product needs for the business related to severe service or any other applications.
  • Feedback MEA customer/market new product needs and work closely with M'town SBU to come up with solution addressing product gaps/asks.
  • Close coordination and collaboration with M'town SBU /GIS or other teams to provide periodic reporting of bookings, market trends, competitor analysis or any other relevant data/support as required.
  • Attend and represent MEA voice/inputs in periodic engg, GIS, SBU, NPD SOP meetings
  • Perform periodic Fisher Severe Service solutions presentations to MEA sales, applications, LBP's and end customers.
  • Follow up on Severe service quotations to convert them into orders.
  • Support in troubleshooting and finding solutions to end customers problems by closely working with sales/life cycle services team.
  • Keep up to date with developments in products, industries and market trends.
  • Fulfill any other reasonable duties as requested
  • Ensure compliance with Emerson ethics policy, trade compliance policy, business unit policy, safety, and quality program requirements

Who you are?

You find opportunities that benefit the customer. You identify and seize new opportunities. You maintain a track record of exceeding goals successfully. You encourage the open expression of diverse ideas and opinions. Able to travel locally and abroad as per the job needs.

For This Role, You Will Need:
  • Bachelors Degree or equivalent experience in the Mechanical/Instrumentation field
  • 10-15 years sales/sales channel management experience in the Valve industry/process control Industry
  • Minimum of 10 Years' experience in Control Valve Sizing & Selection
  • Application expertise in Upstream, Midstream, Refining Oil & Gas, Chemical/P.Chem, Power Industry
  • Strong hand on experience solving customer challenges at end user sites.

Preferred Qualifications That Set You Apart:
  • Working experience with Emerson Fisher Valves business.
  • Excellent interpretation skills relating to engineering details & P&ID drawings.
  • Excellent presentation skills and digital literacy (Excel/PowerPoint/Word)

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training. Adhere to Health, Safety & Environment policies as laid by the organization.
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Service Sales Specialist_Emirati talents

Dubai, Dubai ABB

Posted 2 days ago

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Job Description

full time
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Marketing & Sales Manager

Your role and responsibilities

In this role, you will have the opportunity to collaborate in conjunction with the Sales organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology. Each day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by performing lost proposal analysis, identifying potential cause, and recommending future actions.

The work model for the role is: onsite

This role is contributing to the Electrification service sales & marketing in UAE Cluster . Main stakeholders are External customers/end-users, s ales , m arketing , a pplication sales and operation teams.

You will be mainly accountable for:
    • Develop and maintain relationships with uncovered accounts and generate new business


    opportunities.

    • Leverage existing customer base to identify and generate new opportunities .


    • Research & develop new points of contact and potential account s.


    • Regular digital communication and calls to customers to identify customer needs .


    • Qualify incoming leads from service engineers and communicate with customers.


    • Prepare quotations, follow-up with customers, and support in closing deals.


    • Opportunity follow up, updating and maintaining pipeline with accurate information .


    • Analyze & qualify opportunities Expired opportunities in Sales force.


    • Work closely with other teams, such as Outside Sales , Marketing , Application Sales , Backoffice .


Qualifications for the role
  • Degree in electrical Engineering
  • Flexibility & eagerness to learn
  • 0-2 years experience in a related field
  • Fluency in English


What's in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

We also offer our employees the following benefits:
  • At ABB, you'll find benefits that reflect how much we value your time, talent, and future.


Call to Action

Select one of the final taglines to close out your posting from the examples below. Once chosen, delete "Option #" and the those lines that were not

- Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what's next. Run What Runs the World.

EVP Hashtags

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
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F&B Server- Zaytoun - F&B Service - Crowne Plaza Hotel Dubai Festival City

Dubai, Dubai InterContinental Hotels Group

Posted today

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Job Description

Overview

Do you see yourself as a F&B Server for our outlet Zaytoun at Crowne Plaza Dubai Festival City? There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. The InterContinental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day
  • Provides customer service in accordance to standard operating procedures
  • Clears and sets up tables
  • Anticipates guests needs by following service behaviour
  • Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
  • Executes cash handling and banking procedures
  • Establish and instruct staff in cash security procedures
  • Assists in the maintenance of service equipment
  • Monitor standards of guest facilities and services
  • Control stock and monitor security procedures
What we need from you
  • Ability to work in a team and in different functions
  • Warm and inviting personality
  • Ability to think calmly under pressure
  • Willingness to learn open-mindedly
  • Passion of food and curiosity
  • Basic organisation skills in restaurant operation
What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

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Customer Service Manager Petra Mechatronics

Dubai, Dubai Petrame

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Job Description

  • Job Title: Customer Service Manager
  • Job Ref: CS-MGR-
  • Opening: 1
  • Career Level: Manager / Mid–Senior Level
  • Location: Dubai – UAE
  • Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.
  • Education: Bachelor’s degree in Business Administration, Management, or related field.
  • Experience: 5–8 Years in customer service, with at least 2 years in a supervisory or managerial role.
  • Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.
Introduction

We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.

Responsibilities
  • Lead and manage the customer service team to deliver professional, efficient, and high-quality support.
  • Develop and implement policies, procedures, and service standards.
  • Oversee inbound and outbound customer interactions across phone, email, and digital channels.
  • Resolve escalated issues and maintain strong customer relationships.
  • Monitor customer feedback, satisfaction, and response times to ensure service excellence.
  • Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.
  • Recruit, train, and coach customer service staff.
  • Prepare regular reports on customer service performance and recommend improvements.
  • Implement technology and CRM tools to optimize support processes.
Qualifications
  • Bachelor’s degree in Business Administration, Management, or related field.
  • 5–8 years of experience in customer service, with at least 2 years in a leadership/managerial role.
  • Strong leadership and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience with CRM systems and customer support tools.
  • Familiarity with industrial products, weighing systems, or automation is a plus.
What We Offer
  • Salary: Competitive package tailored to attract the best.
  • Working Days: Monday to Friday, with a 2-day weekend.
  • Benefits: Employment visa, annual paid leave, insurance, transportation, and more.
  • Location: Positions available in Dubai.
  • Remote: Working remotely can be an option for some positions and senior staff.

How to Apply

  • Complete the Online Application Form : For a preferred method of submission, click the ‘Apply for this job’ button below to fill out and submit the official online application form.
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Back-End Developer Java - Future Ocean Payment Service Provider

Dubai, Dubai Forte Digital Poland

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Job Description

Back-End Developer Java - Future Ocean Payment Service Provider

Job Type: Full-time

Location: Dubai, AE

Salary Range: AED 7,000 - AED 10,000

Summary:

Seeking a Back-End Developer skilled in Java, database management, and RESTful APIs for payment platforms. Must collaborate well and ensure secure, scalable systems.

Key Responsibilities:

  1. Design, develop and maintain server-side applications and APIs for our payment gateway platform.
  2. Work with the frontend development team to integrate user-facing elements with server-side logic.
  3. Implement and manage secure, scalable, and high-performance backend services.
  4. Develop and optimize database schemas and queries to ensure efficient data handling and retrieval.
  5. Ensure system reliability by monitoring, debugging, and troubleshooting issues.
  6. Collaborate with cross-functional teams to define system requirements and deliver high-quality solutions.
  7. Stay updated with industry trends and emerging technologies to continuously improve our backend systems.
  8. Implement and maintain security best practices to safeguard sensitive payment information.

Requirements:

  1. Bachelor's degree in Computer Science, Engineering, or a related field or equivalent work experience.
  2. Proven experience as a Back-End Developer with a strong understanding of server-side technologies.
  3. Proficiency in Java and/or more backend programming languages such as Python, Ruby, Node.js, or PHP.
  4. Experience with database management systems such as MySQL, PostgreSQL, MongoDB, or similar.
  5. Strong understanding of RESTful API design and implementation.
  6. Familiarity with cloud services and infrastructure (e.g., AWS, Azure, Google Cloud).
  7. Knowledge of payment processing systems and security standards (PCI-DSS) is a plus.
  8. Experience with version control systems like Git.
  9. Excellent problem-solving skills and the ability to work independently or as part of a team.

Application Question(s):

How many years of experience as Java Developer?

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Advanced Field Service Engr

Dubai, Dubai Honeywell International Inc.

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Job Description

When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Make the Best You.

Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.

Join us and Make an Impact.

The Purpose of the Role

As an Advanced Field Service Engineer here at Honeywell, you will have the opportunity to provide advanced technical support and services to our customers in the commercial security industry.

You will be responsible for troubleshooting and resolving complex technical issues, conducting system installations and upgrades, and providing training and support to customers.

Your expertise and knowledge will play a crucial role in ensuring customer satisfaction and driving business growth in META region.

You will report directly to our Field Service Manager and you'll work out of our Dubai location.

In this role, you will impact the success of our customers aligning to Global Tech Support GDM delivering exceptional technical support and Application Engineering services, ensuring the smooth operation of their security systems, and helping them maximize the value of their investments.

Responsibilities:

- Troubleshoot and resolve complex technical issues related to commercial security systems

- Conduct system installations, upgrades, and maintenance activities. - Provide training and support to customers on the operation and maintenance of security systems - Collaborate with cross-functional teams to ensure effective service delivery and customer satisfaction - Maintain accurate documentation of service activities and customer interactions

- Support POCS and Demos to win integrated solutions to win and support mega projects opportunities to support Sales Growth. - Align with Global Tech Support GDMs to support NPIs and Entry Into Market, In Service Issues.

- Co-ordinate with Sales Team, Offering Team and Back Office Engineering teams on NPI Tech Support Readiness activities and new features required for the Region. - Liaise with Channel partners and End-users to ensure the pre-requisites for a successful solution delivery.

- Occasional Travel to META Regional sites to extend professional supports.

YOU MUST HAVE

  • Minimum of 7 years of experience in field service engineering or related roles in the commercial security industry
  • Strong technical background in commercial security systems
  • Excellent troubleshooting and problem-solving skills
  • Customer-focused mindset and ability to deliver exceptional service

WE VALUE

  • Bachelor's degree in Computer Science, Electronics, Electrical Engineering or related field
  • Advanced certifications in commercial security systems
  • Cisco, Microsoft Windows and SQL Certifications with experience in Windows Domain
  • Experience with Honeywell security products and solutions – WIN-PAK, Pro-Watch, Lenel S2, Maxpro
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

We Offer:

  • The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
  • Group medical insurance plan life.
  • Paid annual leave and time off work.
  • A culture that fosters inclusion, diversity and innovation.
  • Market specific training and on-going personal development.

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Required Skills

Communication Customer Focus Microsft Windows and SQL Technical Troubleshooting

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Info
  • Job Identification
  • Job Category Customer Experience
  • Posting Date 07/17/2025, 08:51 AM
  • Job Schedule Full time
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Customer Service Agent

Dubai, Dubai BNB Chain

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Job Description

Location

Remote - Global

Employment Type

Full time

Location Type

Remote

Department

Operations

About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

The Opportunity

We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.

Responsibilities

  • You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

  • Independently provide accurate information to resolve problems/issues that arise

  • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations

  • You will escalate issues to your team leader, managers, and other departments as required

  • Adhere to the Quality Assurance standards set

  • Adhere to and comply with the schedule set by the Team Leader

  • Assist in the preparation of other processes as and when assigned/required by the Team Leader

  • Display good team working attitude and behavior within the team and other departments in the company

  • Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

  • 2-3 years experience in frontline customer support, preferably in the financial or service industry

  • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

  • Both adaptable and resilient, able to operate in a quickly changing environment

  • Excellent verbal and written professional English and your respective native language skills

  • Great at multitasking, prioritizing, and managing time effectively.

  • Knowledge or interest in blockchain/digital assets/fin-tech industry

  • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Nice to have:

  • Previous engagement in blockchain-specific projects, especially related to wallet development.

  • Open-source contributions and long-term engagements

  • Experience with iOS/Android/Web platforms

  • Deep understanding of distributed systems and cryptographic principles.

  • Proficiency in working with different blockchain protocols and standards.

  • Previous experience in Golang, Rust or Solidity is a plus.

Working at Trust Wallet

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

  • Fast moving, challenging and unique business problems

  • International work environment, flat organization, flexible working hours

  • Great career development opportunities in a growing company

Additional Information

You must have the right to work for the country you are based.

Why work at Trust Wallet?

  • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

  • Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.

  • Tackle fast-paced, challenging and unique projects.

  • Work in a truly global organization, with international teams and a flat organizational structure.

  • Enjoy competitive salary and benefits.

  • Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.

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F&B Supervisor - Vista Restaurant & Terrace - F&B Service - InterContinental Dubai Festival City

Dubai, Dubai InterContinental Hotels Group

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Job Description

Overview

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777

Do you see yourself as a F&B Supervisor for Vista Restaurant and Terrace at InterContinental Hotel Dubai Festival City?

What’s your passion? Whether you’re into triathlon, exploring new restaurants or dancing the tango, at IHG we’re interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest’s experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day
  • In the absence of a manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
  • Endeavour to resolve all complaints during shift and logs all complaints in logbook for further follow up.
  • Supervise cash handling and banking procedures.
  • Prepare daily banking and cash flow reports.
  • Establish and instruct staff in cash security procedures.
  • Deal with irregular payments
  • Supervise the maintenance of service equipment.
  • Monitor standards of guest facilities and services
  • Control stock and monitor security procedures.
  • Assist with menu and wine list creation.
  • Supervise functions.
What we need from you
  • Ability to work in a team and in different functions
  • Warm and inviting personality
  • Ability to think calmly under pressure
  • Previous experience in Ala-Carte operations
  • Advanced beverage knowledge
  • Willingness to learn open-mindedly
  • Passion of food and curiosity for something new
  • Basic organisation skills in restaurant operation
What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family!

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.

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Management Consultant - UAE (Emirati Nationals Only)

Dubai, Dubai Efficio Limited

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Job Description

At Efficio, we're not just a consulting firm; we're a team of dedicated experts committed to transforming procurement and supply chain functions. Our mission is to drive sustainable, measurable value for our clients through innovative solutions and deep industry insights. Join us and be part of a dynamic environment where your skills and ideas make a real impact.

Efficio is the world’s largest specialist procurement and supply chain consultancy, with offices across Europe, North America, and the Middle East. We’re a diverse team of over 1,000 individuals, representing more than 60 different nationalities and speaking 40+ languages – and we’re continuing to grow rapidly!

We are recruiting for our UAE region where you'll be joining a growing team of nearly 150 people supporting clients across the Emirates and wider MENA region. Efficio have been operating in KSA since 2014 and opened the Riyadh office in 2019. During this time, we have worked on some of the region’s largest infrastructure and Giga projects, helping them manage their end-to-end cost portfolio, deliver value from procurement faster and meet Local Content and ICV requirements.

What will you be doing?
  • Managing the collection and interpretation of client data to contribute to the development of recommended solutions
  • Efficiently driving data analysis and proactively identifying issues and key insightful findings
  • Looking after multiple small or complex categories
  • Supporting and guiding more junior consultants on projects, making sure Efficio methodologies and processes are followed
  • Managing relationships with client stakeholders, leveraging your expertise to secure buy-in to strategies
  • Setting strategic direction, solving complex client problems and tailoring solutions to our clients' needs
  • Planning and implementing strategies, making sure targeted outcomes are achieved
  • Effectively developing and execute sourcing and negotiation strategies
  • Taking part in the recruitment process of potential junior consultants
Who we’re looking for:

Our collaborative and inclusive culture is what makes us stand out. At Efficio, colleagues with diverse backgrounds, ideas, and viewpoints come together to identify innovative solutions for our clients - and so we're looking for our new team members to bring strong communication, empathy, and relationship-building skills to maintain this culture as we grow.

We encourage our teams to proactively innovate and challenge the status-quo, backed by strong analytical thinking and creative problem-solving abilities alongside comfortable proficiency in Excel and PowerPoint. We're looking for team members who enjoy and have experience of digging into complex challenges at a leading management consultancy or in a relevant industry position.

Strong opportunities for career growth are an important part of our offering; as such, we love seeing ambition and a proactive approach to shaping your career to your goals and interests.

To meet client needs, we look for flexibility to travel; you can give us a heads-up on your preferences when applying.

We'd love to hear about any additional skills or experiences you bring to the table. We're particularly interested in:

• Fluency in English and Arabic

• Management consulting experience within a leading consultancy, ideally within procurement and/or supply chain or equivalent industry experience

• Experience (or an interest) in strategic sourcing, procurement transformation, supply chain, operations, infrastructure, or capital projects

• Proven track record of working closely with senior client stakeholders

• Deep analytical skills and problem-solving skills, with the ability to isolate key issues and draw sound conclusions

• Strong grasp of detail and a 'hands-on' approach

• Excellent interpersonal and leadership skills

• Ability to confidently improve existing ways of working, recognize opportunities and identify innovative solutions that add real value to clients

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Service Advisor - Commercial Vehicles | Al-Futtaim Automotive | FAMCO

Dubai, Dubai Robinson & Co (Singapore) Pte Ltd

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Job Description

Service Advisor - Commercial Vehicles | Al-Futtaim Automotive | FAMCO

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

This role represents the brand and division to the customer and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey that leads to revenue achievement and customer retention.

What you will do:

  • Build long-term relationships with customers to ensure customer retention and loyalty.
  • Achieve financial objectives by upselling and discount control to meet monthly revenue targets.
  • Engage with the customer through consultation on needs and service requirements throughout the service process to ensure the vehicle is fixed right the first time.
  • Coordinate with the Production Team to provide timely progress updates to customers and maintain on-time delivery commitments.
  • On delivery, provide a detailed explanation of all work performed and costs to help the customer understand the value of services rendered.
  • Effectively manage customer complaints to satisfactory closure to sustain and improve Customer Service Value and Net Promoter Scores.
  • Comply with all Standard Operating Procedures, company policies and distributor programs to ensure consistency in the customer experience.

Required skills to be successful:

  • Diploma or Bachelor of Automobile / Mechanical Engineering.
  • 3 to 5 years overall experience in the automotive industry, preferably in a similar service role.
  • Working knowledge of MS Office; SAP knowledge preferred.
  • Conversant English and basic Arabic speaking.
  • Technically proficient with product and process knowledge.

About the team:

Our team is dedicated to delivering exceptional customer service and ensuring a seamless aftersales experience. You will work closely with customers, Reception Managers, Aftersales Managers, and Workshop Teams to achieve service and sales revenue targets. This role requires strong customer relationship skills to increase retention and loyalty. We value collaboration, dedication and excellence, and seek someone who shares these values to join us.

What equips you for the role:

  • Customer oriented.
  • Honest and responsible.
  • Culturally sensitive.
  • Good teamwork.
  • Excellent interpersonal skills.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group of companies. It is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we represent iconic brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We strive for a customer-centric approach, high quality standards, and value-added service. Our mission is to become the leader in custom-made mobility solutions by delivering world-class omni-channel experiences. We operate with a 9,000-member team and offer opportunities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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