5 855 Operations jobs in the United Arab Emirates

We are seeking a highly motivated and detail-oriented individual to support our team in the definition and creation of processes, analysis, harmonization, and optimization within our Performance Initiative program.

This role will involve working closely with our MEA department to prepare for workshops, document progress, and follow up on tasks. Additionally, you will develop global field service processes, document best practices for MEA, and create early indicators for budget controlling.

• Develop and implement professional tools for LCS Project Management, focusing on enhancing Offer volume & Hit rate analysis
• Create customer-driven KPI's and Strategic Controlling in LCS MEA, using Microsoft Power BI for reporting and data visualization

You will have the opportunity to work with a variety of stakeholders, including MEA teams and other departments, to drive business growth and improvement.

• Graduate degree in Business Administration or Business Engineering required
• Advanced knowledge of Excel, Access, SAP, and Power BI is necessary for success in this role

We offer a dynamic and supportive work environment, where you can grow your skills and expertise while making meaningful contributions to our organization.

We're on a mission to revolutionize our commercial processes, and we need talented individuals to join our team.

About the Role:

This is an exciting opportunity for a highly motivated and analytical individual to become part of our Business Process Improvement (BPI) team. As a BPI Graduate, you will be responsible for identifying areas of improvement, designing solutions, and implementing changes that directly impact our business performance.

• Be a Change Agent: Use your analytical skills to diagnose problems and design innovative solutions that drive business growth.
• Drive Projects: Support (and eventually lead) small projects from idea to implementation, seeing your improvements go live.
• Become a Subject Matter Expert: Develop in-depth knowledge of our commercial processes and procedures, and use this expertise to inform process improvements.
• Influence Decision-Makers: Prepare and deliver compelling presentations to stakeholders, persuading them to back your ideas for change.

Key Qualifications & Skills:

• A degree in Business Administration, Commerce, Operations Management, or a related field.
• A problem-obsessed mindset – you can't leave a puzzle unsolved.
• Analytical superpowers – you love turning data into compelling stories.
• Communication skills to simplify complex ideas and influence others.

Why This Role is Perfect for You:

This role offers a unique blend of challenge, learning opportunities, and career growth. As a BPI Graduate, you will have the chance to work on high-impact projects, develop your analytical and communication skills, and make a real difference to our business.

What We Offer:

• 12 Months of In-Depth Training: Engage in a well-rounded program that rotates you through different roles within our operations, developing a wide range of skills within a structured timeframe.
• Quarterly Presentations: Regular opportunities to present learning progress, insights, and ideas to hone communication skills.
• Mentorship: Each trainee is assigned a mentor; meet monthly for 1 hour. Sessions are confidential between Mentor-Mentee and the Emiratisation Team.
• Development: Access advanced training, workshops, and programs to stay at the forefront of industry knowledge.
• Professional Networking: Build connections with fellow graduates to support your career.

We are seeking an experienced Process Optimization Specialist to join our organization. As a key member of our team, you will be responsible for analyzing and improving chemical processes within the company.

• Conduct thorough analysis of existing chemical processes to identify areas for improvement.
• Develop and implement strategies to optimize process efficiency and reduce costs.
• Collaborate with cross-functional teams to identify and implement solutions.
• Ensure compliance with safety regulations and industry standards.
• Research new technologies and processes to enhance production capabilities.
• Provide technical guidance and support to team members.

• Bachelor's degree in Chemical Engineering or a related field.
• Minimum of 5 years experience in process optimization within the chemical industry.
• Extensive knowledge of chemical processes, equipment, and materials.
• Strong analytical skills to identify areas for improvement.
• Experience with simulation software such as Aspen Plus or HYSYS preferred.
• Excellent communication skills and ability to work collaboratively.

Job Overview

We are seeking a talented Process Improvement Lead to drive process enhancement initiatives and contribute to our organization's success.

About the Role:

• The ideal candidate will be responsible for leading end-to-end process improvement projects, developing innovative solutions, and coordinating initiatives across various functions.
• This role requires strong analytical and problem-solving skills, excellent communication, and collaboration abilities.
• A successful Process Improvement Lead will have a proven track record of driving results, improving efficiency, and enhancing customer satisfaction.

About Us

We're a forward-thinking organization that values innovation, teamwork, and continuous improvement. If you're passionate about driving change and making a lasting impact, we'd love to hear from you!

Requirements:

• At least 2 years of experience in process improvement, project management, or a related field.
• Excellent organizational, communication, and analytical skills.
• Able to work effectively in a fast-paced environment with multiple priorities.

What We Offer:

Our team members enjoy competitive salaries, opportunities for growth and development, and a dynamic work environment that encourages creativity and collaboration.

Apply Today:

To apply, please submit your resume and cover letter highlighting your relevant experience and skills.

Job Definition

• Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
• Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.

Job Scope

• Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
• Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.

What You'll Do

• Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
• Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
• Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Organized: Excellent organizational and administrative skills, able to manage workload effectively.
• Communication: Ability to communicate clearly across different audiences and levels.
• Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
• Analytical orientation: Demonstrate impact and efficacy of initiatives.
• Problem Solving: Ability to perform root cause analysis and drive results.
• Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
• Proactive approach: Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.

Additional Information :

• Competitive salary
• Discretionary annual bonus
• Medical insurance
• 40 days annual leave (including public holidays)
• Focus on wellbeing, including talks and self-development tools
• Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

In DP World's Commercial Department, our Business Process Improvement (BPI) team are the internal innovators . We don't just follow procedures; we redesign them to be smarter, faster, and more customer centric. This is your chance to work at the heart of a global logistics leader. You'll solve real-world puzzles: How do we make quoting for a mega-container ship faster? How do we streamline contracts for our partners? How do we use data to predict customer needs? If you're a problem-solver who sees inefficiency as an opportunity, you belong here.

Your Mission:

As a BPI Graduate, you will be the analytical engine for the Commercial team. You'll work alongside commercial leaders to diagnose problems, design solutions, and implement changes that directly impact our bottom line and customer satisfaction.

• Be a Detective: Use root cause analysis to uncover why a process is broken and data to prove your case.
• Map the Future: Visualize current workflows and design the improved, future-state processes that will become our new global standard.
• Become a Tech-Savvy Innovator: Learn and apply Lean and Six Sigma methodologies to eliminate waste and automate manual tasks.
• Influence Decision-Makers: Prepare and deliver compelling presentations to stakeholders, persuading them to back your ideas for change.
• Build the Rulebook: Help draft and update the official policies and procedures that guide our global commercial teams.
• Drive Projects: Support (and eventually lead) small projects from idea to implementation, seeing your improvements go live.

• A degree in Business Administration, Commerce, Operations Management, Quality , or a related field.
• A problem-obsessed mindset – you can't leave a puzzle unsolved.
• Analytical superpowers – you love turning data into compelling stories.
• Communication skills to simplify complex ideas and influence others.
• A passion for commercial success and understanding what makes customers tick.
• No prior professional experience needed – we'll teach you the methodologies. Your fresh perspective is your advantage.

High Impact: Your projects will directly affect multi-million-dirhams contracts and global customer experiences.

Fast-Paced Learning: Get certified in Lean/Six Sigma and master tools like PowerPoint and data visualization.

Executive Exposure: Present your ideas to senior leaders and see them implemented across the company.

Career Springboard: This role is your direct path to careers in Commercial Management, Operations Leadership, Project Management, or Consulting within a Fortune 500 company.

• 12 Months of In-Depth Training: Engage in a well-rounded program that rotates you through different roles within DP World's UAE operations, developing a wide range of skills within a structured timeframe.
• Quarterly Presentations: Regular opportunities to present learning progress, insights, and ideas to hone communication skills.
• Mentorship: Each trainee is assigned a mentor; meet monthly for 1 hour. Sessions are confidential between Mentor-Mentee and the Emiratisation Team.
• Development: Access advanced training, workshops, and programs to stay at the forefront of industry knowledge.
• Professional Networking: Build connections with fellow graduates to support your career at DP World.

If you're ready to start a career where you can make your mark on a global scale, we want to hear from you.

• Entry level

• Full-time

• Customer Service and Administrative
• Industries: Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at DP World by 2x

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Job Definition

• Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
• Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.

Job Scope

• Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
• Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.

What You'll Do

• Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
• Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
• Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Organized: Excellent organizational and administrative skills, able to manage workload effectively.
• Communication: Ability to communicate clearly across different audiences and levels.
• Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
• Analytical orientation: Demonstrate impact and efficacy of initiatives.
• Problem Solving: Ability to perform root cause analysis and drive results.
• Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
• Proactive approach: Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.

Additional Information :

• Competitive salary
• Discretionary annual bonus
• Medical insurance
• 40 days annual leave (including public holidays)
• Focus on wellbeing, including talks and self-development tools
• Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

The Global Head of Process Excellence will lead the design, standardization, and continuous improvement of global freight forwarding processes.

This role focuses on enhancing process quality, operational efficiency, and business performance metrics.

• Process Optimization & Innovation:
• Conduct process discovery and mapping to analyze business processes using BPM tools and methodologies.
• Develop and implement global process standards to ensure efficient, high-quality operations across all regions.
• Maintain process documentation, SOPs, and workflow diagrams in alignment with organizational guidelines.
• Collaborate with cross-functional teams to standardize processes and ensure compliance with local and global regulations.
• Leadership & Stakeholder Engagement:
• Lead a team and foster a culture of continuous improvement and high performance.
• Engage with regional and country-level leaders to understand operational challenges and ensure solutions meet global standards.

• Minimum 8-10 years of experience in process improvement and operational excellence.
• Strong experience in process discovery, standardization, and improvement using BPM tools and methodologies.
• Minimum 5 years of experience in leading cross-functional teams and driving collaborative process improvement initiatives.
• Proficient in data analytics, performance monitoring, and reporting to drive decision-making and process optimization.

• Improve operational process cycle times and reduce bottlenecks.
• Percentage of processes documented in alignment with global standards.
• Percentage of regional offices compliant with global SOPs and process standards.
• Quantifiable cost savings resulting from process optimization initiatives.

We are seeking experienced strategy consultants to join our exclusive talent pool of highly skilled experts for upcoming projects. The consultants will work across various business functions, providing valuable insights and recommendations to drive improvements and align processes with best practices.

This is an excellent opportunity for individuals who want to make a significant impact through strategic thinking, problem-solving, and collaboration. Prior experience in ESG, sustainable digital solutions or circular economy would be an added advantage.

• Analyse and optimise processes across various business functions, including finance, IT, procurement, and strategic planning.
• Conduct research and data analysis to identify trends, performance gaps, and areas for improvement.
• Develop and implement strategic frameworks to enhance operational efficiency and effectiveness.
• Draft and refine Service Level Agreements (SLAs) to ensure alignment with organisational objectives.
• Collaborate closely with internal teams to validate strategies and proposed changes.
• Facilitate workshops and discussions with stakeholders to gather insights and ensure the successful implementation of recommendations.
• Provide regular progress reports to leadership, offering strategic insights to guide decision-making.
• Support change management efforts to ensure smooth transitions during the implementation of new processes.

• Bachelor's / Master's degree in Business Administration, Management, Finance, or a related field.
• 5+ years of experience in strategy consulting, business analysis, or process improvement.
• Prior experience in ESG, Sustainable Digital solutions, or Circular Economy
• Strong analytical skills and expertise in process optimisation across various functions.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to stakeholders.
• Knowledge of data analysis tools (e.g., Power BI, Tableau) would be advantageous.
• PMP, Lean Six Sigma, or other relevant certifications.

Opportunities within these projects may last between 3-18 months on a contractual basis, with the potential for extension.

Mid-Senior level

Contract

Strategy / Planning and Consulting

Business Consulting and Services, Banking, and Financial Services