100 Operations Manager jobs in the United Arab Emirates
Operations Manager
Posted 2 days ago
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Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
tal plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
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Operations Manager
Posted today
Job Viewed
Job Description
Job ID: | Amazon.com Services LLC
ABOUT AMAZONOur Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data‑driven decisions and analytical problem‑solving.
Our operation’s workflow has three major components: first mile – where the product is housed and ready for order; middle mile – where the order is hauled to your area; and last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!
KEY RESPONSIBILITIES AND JOB ELEMENTS- Support, mentor, and motivate your team.
- Lead large‑scope projects with site and regional impact.
- Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
- Manage safety, quality, productivity, and customer delivery promises.
- Collaborate with all support teams—including Safety, Ops Integration, Loss Prevention, and Human Resources—to develop plans to meet business objectives.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments).
- Work a flexible schedule (weekends and/or overnight shifts).
- 3+ years of employee and performance management experience.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- 1+ years of performance metrics, process improvement or lean techniques experience.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Posted: October 23, 2025 (Updated about 2 hours ago)
#J-18808-LjbffrOperations Manager
Posted today
Job Viewed
Job Description
Job ID: | Amazon.com Services LLC
ABOUT AMAZON
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data‑driven decisions and analytical problem‑solving.
Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!
Key Responsibilities and Job Elements- Support, mentor, and motivate your team
- Lead large‑scope projects with site and regional impact
- Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
- Work a flexible schedule (weekends and/or overnight shifts)
- 3+ years of employee and performance management experience
- Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Posted: September 10, 2025 (Updated about 1 hour ago)
#J-18808-LjbffrOperations Manager
Posted today
Job Viewed
Job Description
Job ID: | Amazon.com Services LLC
ABOUT AMAZON
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data‑driven decisions and analytical problem‑solving.
Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!
Key Responsibilities and Job Elements- Support, mentor, and motivate your team
- Lead large‑scope projects with site and regional impact
- Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
- Work a flexible schedule (weekends and/or overnight shifts)
- 3+ years of employee and performance management experience
- Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Posted: September 10, 2025 (Updated about 1 hour ago)
#J-18808-LjbffrOperations Manager
Posted today
Job Viewed
Job Description
We are seeking a highly skilled and experienced Operations Manager to join our team. The ideal candidate will have a strong background in operations management within MEP Sector, having a focus on automation and streamlining processes. The Operations Manager will work closely with the CEO to ensure efficient and effective business operations.
Responsibilities Streamline Operations: Identify areas for improvement and implement strategies to optimize operational processes, enhance productivity and maximize efficiency.
Automation Implementation: Identify opportunities to automate manual tasks and processes within the organization to improve overall productivity and reduce costs.
Team Management: Lead, mentor, and manage a team of professionals, providing guidance, support, and training to ensure high performance and employee development.
Performance Monitoring: Develop and implement performance metrics and key performance indicators (KPIs) to monitor and evaluate the effectiveness of operations.
Budgeting and Cost Control: Collaborate with the finance department to develop and manage budgets, control costs, and ensure efficient resource allocation.
Vendor Management: Establish and maintain relationships with suppliers, contractors, and vendors, ensuring timely delivery of services and materials while maintaining quality standards.
Compliance and Quality Assurance: Ensure compliance with relevant regulations, industry standards, and quality control measures, promoting a culture of continuous improvement and adherence to best practices.
Reporting and Analysis: Prepare regular reports on operational performance, identifying trends, issues, and areas for improvement, and present findings to senior management.
Strategic Planning: Collaborate with the CEO and other stakeholders to develop and implement strategic plans that align with the company's goals and objectives.
Stakeholder Communication: Act as a liaison between different departments, fostering effective communication and collaboration to ensure smooth operations and optimal results
Bachelor's degree in Engineering, Business Administration, or a related field. Master's degree is a plus.
- Minimum of five years of hands-on experience in operations management, preferably within the MEP Sector or Facilities Management in UAE.
- Strong understanding of business operations, process improvement, and automation techniques.
- Proven track record of successfully streamlining operations and implementing process improvements.
- Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively at all levels of the organization.
- Valid UAE driving license.
Operations Manager
Posted today
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Job Description
Leading player in the Aviation, Aerospace industry
- Develop and implement MRO operational strategy aligned with industry best practices and continuous improvement.
- Lead and supervise floor line and shop floor management across all six gate operations (disassembly, repair, assembly, testing, final inspection), ensuring seamless transitions.
- Ensure adherence to safety, regulatory, and airworthiness compliance standards (Part 145, FAA, EASA).
- Develop and manage budgets for MRO operations, including CAPEX and OPEX, workforce planning, and financial efficiency.
- Monitor and drive KPIs such as Turnaround Time (TAT), On-Time Delivery (OTD), efficiency, and utilization rates across all gates.
- Implement Continuous Improvement (CI) initiatives, Lean Six Sigma methodologies, and process optimizations.
- Ensure Day 1 operational readiness, including ERP testing, mock operations, and risk mitigation.
- Identify and mitigate potential risks across MRO operations for regulatory compliance and business continuity.
- Collaborate with senior management, cross-functional teams, and external stakeholders (OEMs, suppliers, regulators) to optimize workflows.
- Proven MRO expertise: In-depth knowledge of engine maintenance, repair, and overhaul processes, covering Gate 0 to Gate 5 operations - atleast assembly and disassembly
- Strong project and change management skills: Ability to lead large-scale operational transitions, CI initiatives, and ERP implementations.
- Deep technical and commercial acumen: Understands aviation maintenance, supply chain, cost optimization, and regulatory requirements while balancing precision with commercial viability.
- Mastery of Lean Six Sigma and CI methodologies: Expertise in optimizing workflows, eliminating waste, and improving TAT, OTD, efficiency, and utilization rates.
- Operational Readiness & Industrialization proficiency: Skilled in setting up scalable processes, workflow integration, facility layout, and process automation for Day 1 readiness.
- Expert in Quality Assurance & Compliance: Strong understanding of aviation industry standards, airworthiness regulations, and OEM/customer requirements
- Proficient in Production Planning & Resource Optimization: Ability to manage production schedules, manpower allocation, and capacity planning.
- Experience in Technology Integration & Digitalization: Strong ability to implement and optimize ERP systems and automation tools.
Operations Manager
Posted today
Job Viewed
Job Description
Join Neondex as an Operations Manager and help driveefficiency, scalability, and excellence across all business functions.
As an Operations Manager at Neondex, you will be responsible for overseeingbusiness operations, streamlining processes, and ensuring optimal efficiency across departments.
You will work closely with leadership to implement strategies that enhance productivity, managefinancial and operational risks, and drive business growth.
Responsibilities.- Oversee daily business operations and ensure efficiency across all departments.
- Develop and implement operational strategies to improve performance and scalability.
- Coordinate cross-functional teams to align goals and optimize workflow.
- Monitor financials, budgets, and resource allocation to maximize profitability.
- Ensure compliance with industry regulations and company policies.
- Proven experience in operations management, preferably in tech or finance industries.
- Strong leadership, strategic planning, and problem-solving skills.
- Ability to analyze business processes and implement improvements.
- Excellent communication and organizational skills.
- Experience with project management tools and financial oversight.
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Operations Manager
Posted today
Job Viewed
Job Description
Leading player in the Aviation, Aerospace industry
- Develop and implement MRO operational strategy aligned with industry best practices and continuous improvement.
- Lead and supervise floor line and shop floor management across all six gate operations (disassembly, repair, assembly, testing, final inspection), ensuring seamless transitions.
- Ensure adherence to safety, regulatory, and airworthiness compliance standards (Part 145, FAA, EASA).
- Develop and manage budgets for MRO operations, including CAPEX and OPEX, workforce planning, and financial efficiency.
- Monitor and drive KPIs such as Turnaround Time (TAT), On-Time Delivery (OTD), efficiency, and utilization rates across all gates.
- Implement Continuous Improvement (CI) initiatives, Lean Six Sigma methodologies, and process optimizations.
- Ensure Day 1 operational readiness, including ERP testing, mock operations, and risk mitigation.
- Identify and mitigate potential risks across MRO operations for regulatory compliance and business continuity.
- Collaborate with senior management, cross-functional teams, and external stakeholders (OEMs, suppliers, regulators) to optimize workflows.
- Proven MRO expertise: In-depth knowledge of engine maintenance, repair, and overhaul processes, covering Gate 0 to Gate 5 operations - atleast assembly and disassembly
- Strong project and change management skills: Ability to lead large-scale operational transitions, CI initiatives, and ERP implementations.
- Deep technical and commercial acumen: Understands aviation maintenance, supply chain, cost optimization, and regulatory requirements while balancing precision with commercial viability.
- Mastery of Lean Six Sigma and CI methodologies: Expertise in optimizing workflows, eliminating waste, and improving TAT, OTD, efficiency, and utilization rates.
- Operational Readiness & Industrialization proficiency: Skilled in setting up scalable processes, workflow integration, facility layout, and process automation for Day 1 readiness.
- Expert in Quality Assurance & Compliance: Strong understanding of aviation industry standards, airworthiness regulations, and OEM/customer requirements
- Proficient in Production Planning & Resource Optimization: Ability to manage production schedules, manpower allocation, and capacity planning.
- Experience in Technology Integration & Digitalization: Strong ability to implement and optimize ERP systems and automation tools.
Operations Manager
Posted today
Job Viewed
Job Description
Furless Group, a rapidly growing beauty brand encompassing Furless Permanent, The Trading Corner, and Furless Beauty Institute, is seeking a seasoned Operations Manager for Furless Beauty Institute. This role requires leadership and expertise in all aspects of operations, sales management, education, compliance, and administration within a high-caliber beauty vocational training institute.
The ideal candidate will have direct experience administering internationally recognized beauty programs such as CIDESCO, CIBTAC, and ITEC. They must be adept at managing teams, driving sales, overseeing administrative functions, and ensuring the highest standards of education and regulatory compliance. The position includes managing the Dubai-based facility, with opportunities to expand to the GCC market. Reporting to the CEO, the Operations Manager will collaborate with departments such as Sales, Marketing, and Finance.
KEY RESPONSIBILITIES:
- Provide development, guidance, and leadership to the education, sales, and administrative teams, creating a high-performing culture focused on student success and operational excellence.
- Inspire and manage instructors and staff, ensuring alignment with institutional goals through performance reviews, KPI setting, training, and skills development.
- Drive team collaboration and mentorship to establish a culture of continuous learning and innovation across the institute.
- Act as a senior leadership team member, contributing to strategic planning, growth initiatives, and cross-functional coordination.
2) Sales and Administration Oversight
- Lead the sales team, ensuring they meet enrollment and revenue targets through effective training, coaching, and strategic planning.
- Oversee the administrative team to ensure operational efficiency, effective record management, and student satisfaction throughout the enrollment and education process.
- Collaborate with Sales and Marketing to align strategies with the institute’s growth and promotional goals.
3) Operations and Compliance
- Strategically design and implement educational programs that meet international standards, including CIDESCO, CIBTAC, and ITEC.
- Ensure full compliance with all local and international regulations, including KHDA, DHA, and other governing bodies. ● Lead curriculum development, integrating trends and industry advancements, while ensuring adherence to compliance standards.
- Manage the efficient scheduling of classes, instructors, and training/treatment rooms to optimize facility use. ● Analyze data to assess business performance, identify opportunities, and recommend improvements to meet operational goals.
- Develop, monitor, and oversee budgets, P&L, and expense reports to ensure financial accuracy and accountability.
4) Educational Content and Student Experience
- Ensure course content is innovative, engaging, and aligned with industry demands to attract and retain students. ● Oversee the development and maintenance of the online education platform, improving accessibility and learning outcomes.
- Enhance the student experience by addressing challenges related to education and personal development, ensuring successful progress toward graduation and licensure.
- Organize and execute industry events, guest lectures, and networking opportunities to enrich the educational journey.
5) Compliance and Quality Assurance
- Maintain compliance with regulatory and accrediting bodies, ensuring the institute adheres to the highest operational and educational standards.
- Conduct regular audits of student records, instructor qualifications, and classroom performance to assure quality and compliance.
- Stay up-to-date with changes in regulations and implement updates to policies and procedures as needed.
Ideal Candidate Qualifications
- Experience : 8–10 years in vocational beauty education, operational management, and compliance oversight within beauty training institutes.
- Expertise : Advanced knowledge of CIDESCO, CIBTAC, and ITEC standards and a track record of successful compliance management.
- Education : Diploma in esthetics/skin care required; Bachelor’s or associate degree is advantageous. DHA Allied Health Professional licensure is a plus.
- Leadership : Proven expertise in leading diverse teams, including sales, education, and administration, with a collaborative and proactive approach.
- Sales Acumen : Strong ability to drive and manage sales performance, supporting team growth and achieving revenue goals.
- Technical Skills : Proficiency in Microsoft Office Suite, Excel, PowerPoint, and digital platforms for learning and analytics.
- Communication : Exceptional verbal and written communication skills, with a strong focus on detail and client service.
- Adaptability : Ability to work flexible hours, including weekends and evenings, as needed. Valid UAE driver’s license required.
Operations Manager
Posted 25 days ago
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Job Description
Job Summary: The Hotel Operations Manager is responsible for overseeing the day-to-day operations of a 4-star branded property, ensuring excellence in guest service, operational efficiency, and compliance with Wyndham brand standards. This role works closely with department heads to maintain high levels of guest satisfaction, maximize profitability, and uphold the hotel’s reputation as a preferred choice for business and leisure travelers. Key Responsibilities: 1. Operations & Guest Experience • Oversee daily operations across Front Office, Housekeeping, Food & Beverage, and Engineering. • Ensure brand service standards (Wyndham SOPs) are implemented consistently across all guest touchpoints. • Personally handle VIP guests, long-stay clientele, and escalated service recovery cases. • Monitor guest feedback through Medallia, TripAdvisor, Booking.com, and internal surveys, implementing action plans for improvement. 2. Staff Management & Development • Lead, train, and motivate department heads and operational associates to deliver Wyndham’s service culture. • Drive a positive work environment with focus on teamwork, staff recognition, and performance development. • Manage departmental rosters to optimize staffing levels while controlling labor costs. 3. Financial & Revenue Support • Support the General Manager and Finance team in preparing operational budgets and monthly forecasts. • Monitor operational costs, control wastage, and ensure departments work within allocated budgets. • Coordinate with the Revenue & Reservations Manager on upselling strategies, occupancy targets, and average daily rate (ADR) improvements. 4. Compliance & Standards • Ensure compliance with Wyndham International brand audits, local government regulations, and health & safety standards. • Oversee hygiene and food safety practices (HACCP) in collaboration with the Executive Chef and F&B team. • Conduct regular inspections of rooms, public areas, and back-of-house to maintain 4-star standards. 5. Strategic Contribution • Assist the General Manager in driving key performance indicators (KPIs) such as GOP, RGI, Guest Satisfaction Index, and Employee Engagement. • Implement operational improvements to enhance efficiency and guest loyalty.
Requirements
• Proven experience as an Operations Manager in the hospitality industry, preferably in a hotel setting. • Strong leadership and team management skills with the ability to inspire and develop staff. • Excellent organizational and multitasking abilities to manage diverse operational areas. • Outstanding communication and interpersonal skills to interact effectively with guests, staff, and stakeholders. • Financial acumen with experience in budgeting, forecasting, and cost control. • Problem-solving mindset with a focus on continuous improvement and guest satisfaction. • Knowledge of hospitality software and tools is a plus. • Ability to work in a fast-paced environment and adapt to changing priorities. • Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred.
About the company
Luxuria Hotel Management is a fully integrated pioneer hotel management company specialized in the hospitality sector and with an expanding portfolio across the Middle East and India. LHM provides hotel owners and developers a broad spectrum of world-class management solutions catering to all market segments from luxury to budget. LHMs strategic expansion in the Middle East and India (soon) has been successful in unlocking a world of opportunities while creating value for its customers, stakeholders, associate companies and its employees. The portfolio is currently located in the vibrant destination of Dubai United Arab Emirates, with a pipeline of hotels under development to grow LHMs regional footprint further. The target is to grow by another 2 hotel properties before the last quarter of 2019 and to have portfolio of 10 hotels by the year 2022.
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