What Jobs are available for Operations in Dubai?

Job Description

GI is looking for a Business Operations Coordinator to support and streamline operations across multiple divisions, including manufacturing, supply chain, procurement, logistics, and software development. The candidate will play a critical role in ensuring efficient workflows, optimizing processes, and enhancing collaboration across departments.

Key Responsibilities

• Coordinate and align operational activities across multiple divisions to improve efficiency.
• Support procurement and supply chain teams by tracking vendor performance, logistics, and inventory management.
• Work closely with internal stakeholders to optimize processes and enhance cross-functional collaboration.
• Monitor key performance indicators (KPIs) and generate reports to support decision-making.
• Assist in identifying operational bottlenecks and recommend process improvements.
• Ensure timely communication and coordination between departments and external stakeholders.
• Support leadership in implementing company policies, compliance measures, and operational best practices.
• Maintain accurate operational data and documentation for future reference.
• Assist teams in adopting new tools, technologies, and process improvements.

Required Skills and Attributes

• Strong analytical and problem-solving skills to optimize business operations.
• High-level verbal and written communication skills for effective coordination.
• Ability to manage multiple tasks and projects simultaneously.
• Experience in process optimization, workflow improvements, or business operations.
• Proficiency in data analysis, reporting, and process documentation.
• Familiarity with ERP systems, supply chain software, or project management tools.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field.
• 2+ years of experience in business operations, supply chain, procurement, or logistics.
• Experience in coordinating across multiple departments in a fast-paced environment.

Location:

• Dubai, United Arab Emirates

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Job Description

GI is looking for a Business Operations Coordinator to support and streamline operations across multiple divisions, including manufacturing, supply chain, procurement, logistics, and software development. The candidate will play a critical role in ensuring efficient workflows, optimizing processes, and enhancing collaboration across departments.

Key Responsibilities

• Coordinate and align operational activities across multiple divisions to improve efficiency.
• Support procurement and supply chain teams by tracking vendor performance, logistics, and inventory management.
• Work closely with internal stakeholders to optimize processes and enhance cross-functional collaboration.
• Monitor key performance indicators (KPIs) and generate reports to support decision-making.
• Assist in identifying operational bottlenecks and recommend process improvements.
• Ensure timely communication and coordination between departments and external stakeholders.
• Support leadership in implementing company policies, compliance measures, and operational best practices.
• Maintain accurate operational data and documentation for future reference.
• Assist teams in adopting new tools, technologies, and process improvements.

Required Skills and Attributes

• Strong analytical and problem-solving skills to optimize business operations.
• High-level verbal and written communication skills for effective coordination.
• Ability to manage multiple tasks and projects simultaneously.
• Experience in process optimization, workflow improvements, or business operations.
• Proficiency in data analysis, reporting, and process documentation.
• Familiarity with ERP systems, supply chain software, or project management tools.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field.
• 2+ years of experience in business operations, supply chain, procurement, or logistics.
• Experience in coordinating across multiple departments in a fast-paced environment.

Location:

• Dubai, United Arab Emirates

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Job Posting: Fleet And Operations Coordinator

Company: Highway Rent a Car
Location: Dubai, UAE
Position: Fleet and Operations Manager
Employment Type: Full-time

Company Description

Highway Rent a Car L.L.C has been a trusted name in the car rental industry since 1997. We uphold the highest quality standards in Dubai, United Arab Emirates. With extensive management experience in the car rental and automotive market, Highway Rent a Car specializes in renting and leasing passenger and commercial vehicles. Our strategic planning and commitment to excellence aim to position us as a market leader in the UAE, where we maintain exceptionally high standards for service quality.

Key Responsibilities:

• Manage and oversee the entire fleet of vehicles, ensuring optimal utilization and maintenance.
• Develop and implement operational strategies to improve efficiency and service quality.
• Coordinate with various departments to ensure smooth operations and customer satisfaction.
• Monitor and analyze key performance indicators (KPIs) to the company drivers performance.
• Ensure compliance with all relevant regulations and company policies.
• Handle budgeting, cost control, and financial reporting for fleet operations.
• Lead and mentor the operations team to achieve organizational goals.
• Diagnose vehicle issues and coordinate repairs with local workshops.
• Maintain good communication and relationships with local workshops and service providers.

Requirements:

• Bachelor’s degree in the related field.
• Minimum of 5 years of experience in fleet management or operations, preferably in the car rental industry.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Car mechanical background with the ability to diagnose car issues.
• Good communication skills and experience working with local workshops.
• Proficient in Microsoft Office and fleet management software.
• Valid UAE driving license.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and growing company.
• Supportive and collaborative work environment.

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About TKS TKS is the world’s top human accelerator for the next generation of activators, scientists, and inventors ages 13-17 years old. Our mission is to train unicorn people to impact billions. We’re not just an education company; we’re an olympic-level training program to train young, ambitious minds to change the world. With students and alumni from over 500 cities, and in-person programs in New York, San Francisco, Toronto, Dubai, Vancouver, and Calgary. Our alumni have started venture-backed companies, performed cutting-edge research, presented at the world’s largest conferences, and are creating solutions to tackle important problems like maternal mortality, cancer, and energy access.

Scroll through this deck for program details.

ALT

Role Overview As a Business Operations Specialist, you will oversee and optimize enrollment conversion rates, managing financial aid distribution, strengthening accounts receivable and collections processes, and identifying opportunities to increase revenue and reduce costs.

What you’ll be doing:

Conversion Optimization: Analyze and improve the enrollment funnel to maximize student conversion rates.

Financial Aid Optimization: Oversee how financial aid is allocated and distributed, ensuring alignment with TKS’s mission while maintaining financial sustainability.

Revenue Systems: Optimize processes for accounts receivable, collections, and cash flow management.

Data & Insights: Track key revenue metrics and generate insights to guide decision-making.

What we’re looking for:

Experience: 6+ years of experience in revenue operations, business operations, finance, or related roles.

Analytical: strong with data, KPIs, and building insights into action.

Strong understanding of enrollment or sales funnels, conversion optimization, and revenue processes.

Next Steps:

Apply to the role.

We’ll reach out to you within 5 days to schedule an interview.

If you’re a good fit, you’ll get an offer!

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Get started with your online application

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About Deliveroo

Deliveroo is on a mission to change the way people shop and eat. We aim to be the platform customers think of first for groceries and everyday essentials. Our On-Demand Grocery (ODG) division is one of the fastest-growing parts of the business — built on partnerships with leading grocery retailers to deliver speed, accuracy, and convenience to customers across the UAE. We continue to expand our network of picker-operated stores, investing in our teams and operational capabilities to ensure best-in-class service and continuous improvement in every order we fulfil.

The Role

The Operations Specialist is a leadership role within Deliveroo’s Grocery Field Operations team, responsible for driving performance, consistency, and execution across a cluster of grocery and retail sites. Building on the L1 and L2 responsibilities, this role focuses on managing multiple sites through a team of Senior Operations Associates and Operations Associates.

You’ll act as the operational lead for your assigned cluster, ensuring all stores meet performance KPIs, follow standard operating procedures, and deliver exceptional results. This role also plays a key part in scaling new launches, identifying improvement opportunities, and driving strategic projects in collaboration with the central operations team.

The ideal candidate is an analytical and people-focused operator with strong field experience, leadership ability, and a track record of improving site performance in fast-paced retail or dark-store environments.

Key Responsibilities

• Oversee a cluster of multiple sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong performance outcomes.
• Conduct regular performance reviews, set clear goals, and provide ongoing coaching, recognition, and feedback.
• Develop team capability through structured training, field coaching, and performance management.
• Ensure consistent communication and alignment across sites under your cluster.
• 2. Performance Management & Optimization
• Monitor and analyze key operational KPIs including B10s, picking accuracy, IUNS, rejection rates, and cancellations.
• Identify performance gaps and root causes, implementing data-driven action plans to improve results.
• Ensure operational consistency and adherence to Deliveroo standards across all assigned locations.
• Drive initiatives to enhance picker performance, site productivity, and customer satisfaction.
• 3. Operational Excellence & Audits
• Conduct regular operational audits and store walkthroughs to assess compliance with SOPs and quality standards.
• Identify opportunities to improve process efficiency, reduce rejections, and enhance picking accuracy.
• Troubleshoot systemic or recurring issues and coordinate with cross-functional teams to implement sustainable solutions.
• Ensure new launches within your cluster are well-prepared in terms of staffing, training, and readiness.
• 4. Stakeholder & Project Management
• Act as the primary point of contact for store and partner management teams across your cluster.
• Collaborate with Supply Chain, Partner Management, and Central Ops to resolve escalations quickly and effectively.
• Lead local rollouts of new operational processes or initiatives, ensuring clear communication and adoption across your sites.
• Support the Operations Manager on strategic projects focused on scaling performance, efficiency, and capability.
• 5. Reporting & Strategic Contribution
• Consolidate cluster-level reports on KPIs, insights, and progress against targets for WBR and MBR reviews.
• Present site performance data and improvement plans to Area and Regional Managers.
• Contribute to strategic discussions by providing ground-level insights and recommendations for process optimization.

Requirements

• 3–4 years of experience in grocery, retail, or last-mile operations, with a proven record managing multi-site operations.
• Experience leading Senior Associates or Team Leads and developing high-performing teams.
• Strong understanding of grocery operations metrics (B10s, accuracy, IUNS, rejections, cancellations, etc.).
• Excellent analytical and problem-solving skills with the ability to interpret data and act on insights.
• Strong stakeholder management and communication skills (written and verbal).
• Proficient in mobile/tablet applications, dashboards, and operational reporting tools.
• Valid UAE driving license and own transport (fuel allowance provided).
• Comfortable working in a fast-paced, field-based environment across multiple locations.
• 25 days annual leave + public holidays
• Enhanced maternity and paternity benefits
• Regular team events and social activities

Workplace & Diversity

At Deliveroo, our people are at the heart of everything we do. We believe diverse teams make stronger companies, and we’re committed to fostering a culture where everyone can thrive.

We make no judgment based on gender, race, religion, or background — what matters is passion, drive, and impact. We offer competitive benefits supporting health, well-being, and career development, helping every team member succeed both personally and professionally.

A competitive and comprehensive compensation and benefits package

1

Work Life

• Where needed, support with your visa and work permit process
• Paternity and maternity benefits
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content

2

• Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)
• Access to Headspace, a meditation and wellbeing app
• Access to our Employee Assistance Plan
• Life Insurance

Time away

• 25 days annual leave
• One day of paid leave per year to volunteer with a registered charity
• Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Breakfast, snacks and drinks available in our office
• Twice monthly lunch allowance

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support

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About Deliveroo

Deliveroo is on a mission to change the way people shop and eat. We aim to be the platform customers think of first for groceries and everyday essentials. Our On-Demand Grocery (ODG) division is one of the fastest-growing parts of the business — built on partnerships with leading grocery retailers to deliver speed, accuracy, and convenience to customers across the UAE. We continue to expand our network of picker-operated stores, investing in our teams and operational capabilities to ensure best-in-class service and continuous improvement in every order we fulfil.

The Role

The Operations Specialist is a leadership role within Deliveroo’s Grocery Field Operations team, responsible for driving performance, consistency, and execution across a cluster of grocery and retail sites. Building on the L1 and L2 responsibilities, this role focuses on managing multiple sites through a team of Senior Operations Associates and Operations Associates.

You’ll act as the operational lead for your assigned cluster, ensuring all stores meet performance KPIs, follow standard operating procedures, and deliver exceptional results. This role also plays a key part in scaling new launches, identifying improvement opportunities, and driving strategic projects in collaboration with the central operations team.

The ideal candidate is an analytical and people-focused operator with strong field experience, leadership ability, and a track record of improving site performance in fast-paced retail or dark-store environments.

Key Responsibilities

1. Cluster & Team Leadership

• Oversee a cluster of multiple sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong performance outcomes.

• Conduct regular performance reviews, set clear goals, and provide ongoing coaching, recognition, and feedback.

• Develop team capability through structured training, field coaching, and performance management.

• Ensure consistent communication and alignment across sites under your cluster.

2. Performance Management & Optimization

• Monitor and analyze key operational KPIs including B10s, picking accuracy, IUNS, rejection rates, and cancellations.

• Identify performance gaps and root causes, implementing data-driven action plans to improve results.

• Ensure operational consistency and adherence to Deliveroo standards across all assigned locations.

• Drive initiatives to enhance picker performance, site productivity, and customer satisfaction.

3. Operational Excellence & Audits

• Conduct regular operational audits and store walkthroughs to assess compliance with SOPs and quality standards.

• Identify opportunities to improve process efficiency, reduce rejections, and enhance picking accuracy.

• Troubleshoot systemic or recurring issues and coordinate with cross-functional teams to implement sustainable solutions.

• Ensure new launches within your cluster are well-prepared in terms of staffing, training, and readiness.

4. Stakeholder & Project Management

• Act as the primary point of contact for store and partner management teams across your cluster.

• Collaborate with Supply Chain, Partner Management, and Central Ops to resolve escalations quickly and effectively.

• Lead local rollouts of new operational processes or initiatives, ensuring clear communication and adoption across your sites.

• Support the Operations Manager on strategic projects focused on scaling performance, efficiency, and capability.

5. Reporting & Strategic Contribution

• Consolidate cluster-level reports on KPIs, insights, and progress against targets for WBR and MBR reviews.

• Present site performance data and improvement plans to Area and Regional Managers.

• Contribute to strategic discussions by providing ground-level insights and recommendations for process optimization.

Requirements

• 3–4 years of experience in grocery, retail, or last-mile operations, with a proven record managing multi-site operations.

• Experience leading Senior Associates or Team Leads and developing high-performing teams.

• Strong understanding of grocery operations metrics (B10s, accuracy, IUNS, rejections, cancellations, etc.).

• Excellent analytical and problem-solving skills with the ability to interpret data and act on insights.

• Strong stakeholder management and communication skills (written and verbal).

• Proficient in mobile/tablet applications, dashboards, and operational reporting tools.

• Valid UAE driving license and own transport (fuel allowance provided).

• Comfortable working in a fast-paced, field-based environment across multiple locations.

Benefits & Perks

• 25 days annual leave + public holidays

• Comprehensive medical insurance

• Annual flight allowance

• Free Deliveroo Plus & partner discounts

• Enhanced maternity and paternity benefits

• Regular team events and social activities

Workplace & Diversity

At Deliveroo, our people are at the heart of everything we do. We believe diverse teams make stronger companies, and we’re committed to fostering a culture where everyone can thrive.

We make no judgment based on gender, race, religion, or background — what matters is passion, drive, and impact. We offer competitive benefits supporting health, well-being, and career development, helping every team member succeed both personally and professionally.

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Job Description of AI Operations Specialist

As an AI Operations Specialist at OneClickDrive, you will play a pivotal role in optimizing our AI-driven systems to enhance our travel solutions and customer experiences. You will be responsible for managing AI operations, monitoring performance, and implementing improvements to ensure the seamless functioning of our AI technologies. This role is crucial to our success, helping us leverage AI to drive innovation and achieve our business goals.

Key Responsibilities of AI Operations Specialist

1. Manage and optimize AI-driven systems and processes to enhance operational efficiency.
2. Monitor AI performance, identify issues, and implement corrective actions.
3. Collaborate with the development team to design and deploy AI solutions.
4. Conduct data analysis to identify trends, insights, and opportunities for improvement.
5. Develop and maintain documentation for AI systems and processes.
6. Ensure compliance with industry regulations and company policies.
7. Provide technical support and training to team members as needed.
8. Stay updated with the latest advancements in AI technology and industry best practices.

Qualification Required for AI Operations Specialist

1. Bachelor’s Degree in Computer Science, Information Technology, or a related field.
2. 1-2 years of experience in AI operations, data analysis, or a related role.
3. Strong knowledge of AI technologies, machine learning, and data analytics.
4. Proficiency in programming languages such as Python, R, or Java.
5. Excellent problem-solving and analytical skills.
6. Strong communication and collaboration skills.
7. Ability to work independently and as part of a team.
8. Detail-oriented with a proactive approach to problem-solving.
9. Familiarity with cloud computing platforms and AI tools is a plus.

Company Bio

OneClickDrive is a leading innovator in the Travel & Tourism industry, dedicated to providing seamless and convenient solutions for travelers worldwide. Our mission is to revolutionize the travel experience through technology, customer service, and a deep understanding of our clients' needs. We value integrity, creativity, and excellence, fostering a culture that encourages growth, collaboration, and continuous improvement. At OneClickDrive, we are committed to making travel simpler, smarter, and more enjoyable for everyone.

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Overview

Our client is a recognised provider of luxury hospitality and dining experiences based in Doha. Alongside their core hospitality offerings, they also curate and manage an exclusive, high-profile global touring event known for its elegance and prestige. They are currently seeking an Operations Coordinator to their growing team.

Responsibilities

• Coordinate and monitor daily operational activities to ensure efficiency.
• Communicate and collaborate with various departments to support project execution.
• Manage scheduling, track progress, and ensure timely delivery of services or products.
• Handle administrative tasks including report preparation, data entry, and document management.
• Assist in vendor management, procurement, and inventory tracking.
• Support compliance with company policies and operational procedures.
• Identify process improvement opportunities and assist in implementing solutions.

Requirements

• Must be based in Qatar
• Relevant experience in the hospitality or Food & Beverage industry

Due to the high volume of applications, please note that only shortlisted candidates will be contacted. If you do not hear from us within two weeks, kindly consider your application unsuccessful at this time. Thank you for your understanding.

SR Group (Dubai) Limited is acting as an Employment Agency in relation to this vacancy.

Please note that your personal information will be treated in accordance with our Privacy Policy.

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Job Title:
Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
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