994 Customer Service jobs in the United Arab Emirates

Director People Partnering, Grocery & Retail

Dubai, Dubai Delivery Hero

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Job Description

As a Director of People Partnering - Grocery & Retail, this role involves partnering closely with stakeholders and supporting their organizational needs. The position encompasses both operational and creative aspects, with new initiatives emerging regularly.

We are seeking someone who is flexible, creative, and resourceful. You will have the autonomy to make things happen while partnering with the Chief Retail Officer and leadership team to develop and implement people strategies across seven countries, aligning stakeholders with People initiatives.

Scope
  • Support the entire Grocery & Retail business across eight countries, focusing on end-to-end experiences through strong business acumen and a data-driven mindset.
  • Countries supported include: UAE, Kuwait, Egypt, Qatar, Bahrain, Oman, Jordan.
Data Driven Mindset
  • Monitor health metrics across supported countries by working closely with leadership teams and Market Leads.
  • Country Health: Use tools like Peakon and Tableau to identify risks and propose solutions, evaluating culture, mindset, and environment.
  • Environment Health: Analyze acquisition, retention, and compensation metrics; collaborate on solutions to improve retention and adapt pay structures as needed.
  • Culture & Mindset: Ensure leadership embodies organizational values and integrates them into hiring, performance, and operational practices.
Experience
  • Experience Optimization: Identify experience gaps and collaborate to bridge them.
  • Change Management: Develop and implement change strategies, support integration projects, and mentor other People Partners.
  • Talent Gaps: Anticipate long-term talent needs and develop hiring plans aligned with business priorities.
  • Growth & Development: Work on leadership development, succession planning, and coaching.
Business Acumen
  • Understand market visions, OKRs, and collaborate to align People & Culture objectives with country goals.

Qualifications

  • Bachelor's degree in Human Resource Management or Business Administration.
  • Minimum 10 years in People & Culture roles, with at least 5 in leadership.
  • Experience with mergers, acquisitions, culture change, HR transformation, and change management.
  • Strong partnership, stakeholder management, and analytical skills.
  • Proactive, hands-on approach with a hustler mentality.

Remote Work: No

Employment Type: Full-time

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Customer Service

Dubai, Dubai JD

Posted today

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Job Description

Job Responsibilities
  • Handling customer complaints and troubleshooting issues with products or services.

  • Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received.

  • Accessing databases to retrieve account information for customers.

  • Letting customers know about additional products or services that might benefit them.

  • Escalating queries and concerns when necessary.

  • Updating customer records following each contact.

  • Staying up to date on the latest products and services the organization provides.


Job Requirements
  • Proficiency in English and Chinese.

  • Customer service experience.

  • Experience in warehousing or logistics preferred.


About

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.


Ranked 47th on the Fortune Global 500, is China's largest retailer by revenue. In 2023, reported revenues of US$152.8 billion and served approximately 600 million active customers.


Our International Business

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, continues to expand in markets where our competitive strengths shine. Currently, operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.


International Logistics

JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provides comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.

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Customer Service

Dubai, Dubai Asico

Posted today

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Job Description

We are seeking a proactive and customer-focused Client Relationship Specialist to strengthen our client relationships and enhance customer satisfaction. The ideal candidate will be responsible for managing client interactions, addressing concerns, and ensuring a smooth client experience while identifying opportunities to improve service delivery.

  • Act as a primary point of contact for clients, addressing inquiries and resolving issues promptly.
  • Build and maintain strong relationships with new and existing clients to enhance retention and satisfaction.
  • Provide clients with accurate information about company products, services, and policies.
  • Assist in onboarding new clients and ensuring a seamless transition into company services.
  • Gather and analyze client feedback to identify areas for improvement and propose solutions.
  • Collaborate with internal teams, including sales, operations, and customer service, to meet client needs.
  • Maintain up-to-date client records in CRM systems and ensure all interactions are documented.
  • Assist in preparing reports on client engagement, service quality, and business opportunities.
  • Support the development and implementation of client-focused initiatives and programs.
  • Stay updated on industry trends and best practices to enhance the client experience.
    • Employment Visa
    • Medical insurance
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Customer Service

Abu Dhabi, Abu Dhabi Yazwaamanpower

Posted today

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Job Description

This job posting is for a position with our reputed Client in Abu Dhabi for Food Service of their employees.

Education:

Basic Education: Any. Previous Experience: Worked in Fastfood chain, QSR (Quick Service Restaurant). Minimum 1 year working experience in UAE. Candidates currently in UAE.

Job Description:

  1. Assembling and packing food orders in carry-out containers and bags
  2. Assisting cooks with food preparation
  3. Taking payments for food orders and providing correct change
  4. Cleaning tables in dining areas
  5. Stocking condiment and beverage stations
  6. Taking customer orders via telephone and mobile apps

Desired Profile:

Similar to job description, candidates should have relevant experience in food service roles.

Al Reem Island, City of Lights,
Addax Tower, 5107,
Abu Dhabi, UAE,
PO Box 47019

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Customer Service

Dubai, Dubai Galaxy Freight Pvt. Limited

Posted today

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Job Description

The candidate will be responsible for:

  1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
  2. Relationship management with customers and developing an understanding of their business needs.
  3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
  4. Proactively tracking the shipments and notifying the customers whenever required.
  5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
  6. Resolving customer issues by engaging suitable stakeholders.
  7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
  8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.
Apply for this Position

Job Type: Full Time

Job Location: Dubai

Basic required skills:

  • Excellent communication and interpersonal skills.
  • Fluent in Hindi and English (oral and written).
  • Computer literate.
  • Familiar with MS Office tools.
  • Familiar with international logistics and freight forwarding (ocean/air & import/export).
Apply Now

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Customer Service

Dubai, Dubai Shaikhel Arab Group

Posted today

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Job Description

Overview

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across a number of communication channels.

Eligibility

Asian Nationality may Apply (Male and Female)

Benefits

Good Salary Accommodation Visa Transportation and other benefits as per UAE law.

How to apply

Send CV

Disclaimer: is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

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Customer Service

Abu Dhabi, Abu Dhabi Alnaqeebllc

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Job Description

Overview

We are hiring a customer service representative to manage customer queries and complaints. You will also process orders and modifications and escalate complaints across a number of communication channels. Asian Nationality may Apply (Male and Female).

Responsibilities
  • Manage customer queries and complaints across multiple channels.
  • Process orders and modifications as required.
  • Escalate complaints when necessary to appropriate teams.
  • Send CV
Benefits

Good Salary, Accommodation, Visa, Transportation and other benefits as per UAE law.

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Customer Service

Sharjah, Sharjah Al Adrh

Posted today

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Job Description

We are hiring for a Customer Service position in the UAE, with free visa and accommodation provided.

Applicants should have:

  1. Strong communication skills
  2. A positive attitude
  3. A passion for helping customers

We offer a competitive salary . For more details, please call or WhatsApp .

Disclaimer:

is a platform connecting job seekers and employers. Applicants should conduct their own research into the credentials of prospective employers. We do not endorse requests for money payments and advise against sharing personal or bank details with third parties. If you suspect fraud, please contact us via our contact page.

About Dr. Job:

Established in 2015, Dr. Job is an online platform that connects employers with skilled job seekers, making it the UAE's premier job portal, attracting thousands of visitors daily.

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Customer Service

Dubai, Dubai INTERGRANDE BKC GROUPS OF COMPANIES

Posted today

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Job Description

Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE's leading companies, we deploy the industry best tailored manpower services to advance our client success.

JOB DESCRIPTION
  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Keeping records of customer interactions, transactions, comments, and complaints.

Job Type: Full-time

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Customer Service

Sharjah, Sharjah Al Adrh LLC

Posted today

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Job Description

Overview

We are hiring Customer Service staff. Visa and free accommodation are provided. Your job is to talk to customers, answer questions and solve problems. No experience needed. Basic English and good communication skills required. Send your CV and passport to WhatsApp:.

Responsibilities
  • Talk to customers
  • Answer questions and solve problems
Qualifications
  • No experience required
  • Basic English
  • Good communication skills
Disclaimer

Disclaimer: is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer. We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

About

Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.

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customer service

Dubai, Dubai Taaliinternational

Posted today

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Job Description

TAA Project Management Services is currently recruiting for a Customer Service Intern to work on a full-time/part-time basis in Dubai for a period of 6 months , leading to a permanent position .

The Customer Service Officer is responsible for addressing complaints, issues, and queries of clients via email, telephone, or website; ensuring close, professional, and efficient relations and solutions according to the company standards.

In this role, your responsibilities will include the following:
  1. Ensuring close, professional, and efficient relations with customers, with a company representative present at all times.
  2. Understanding customer needs, improving their satisfaction, and collecting feedback on services provided.
  3. Addressing complaints/issues posted by clients on the company website.
  4. Assisting other departments with client relations during difficult times.
  5. Supporting providers in resolving their problems.
  6. Following up on all complaints and queries related to the company.
  7. Conducting customer satisfaction surveys and presenting findings to the Customer Service Manager.

The ideal candidate will have the following skills and experience:

  1. Bachelor's Degree or equivalent.
  2. At least 1 year of experience in a similar role; knowledge of the facility management industry is a plus.
  3. Proficient in MS Office (Excel, Word, Outlook, PowerPoint) and internet research skills.
  4. Candidates must have their own visa and reside in Dubai.
  5. Excellent English speaking skills.
  6. Must have a laptop.

Commission will be provided upon successful deal closures. Phone will be provided.

Get in touch today to find out more.

Please email your updated CV, passport copy, and visa page to

Best of luck

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