1 647 Customer Service jobs in the United Arab Emirates

Customer Service Representative page is loaded Customer Service Representative Apply locations Dubai time type Full time posted on Posted 30+ Days Ago job requisition id R-00203 It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

This is a full-time role for a Customer Care Representative, located in Dubai with some work-from-home acceptable (hybrid role). The Customer Care Representative will manage daily interactions with customers to ensure satisfaction. Tasks include handling customer inquiries, providing product information, resolving issues, and maintaining records of customer interactions. The representative will also assist in processing orders and coordinating with other departments to ensure smooth operations.

• Fluent in English and Arabic
• Strong Interpersonal Skills and Communication
• Experience in Customer Service and Customer Support
• Ability to ensure high levels of Customer Satisfaction
• Excellent problem-solving skills and attention to detail
• To coordinate with our marketing department
• Ability to work independently
• Bachelor's degree in Business, Communications, or a related field

Position: Customer Service Representative (Dubai)

About Vicekeeper:Vicekeeper is Dubai's premier household staffing agency, founded by parents for parents. We specialize in providing certified nannies, caregivers, and housekeepers through a subscription-based model. Families trust us with their most precious treasures—their children—and we ensure the highest standards of care, professionalism, and personalized service. Learn more at:

Location: Dubai, UAE

Employment Type: Full-time (6 days/week)

Schedule: 9 hours/day including 1-hour break (rotating AM/PM shifts)

Role Summary:

We are looking for a customer-facing, sales-driven Customer Service Representative to welcome and support walk‑in clients at our Dubai office. You will guide customers through our services, prepare contracts, coordinate with our operations team to match customers with the right workers, and follow up to ensure a great experience.

What you will do:

· Greet walk‑in customers and provide a professional, friendly first impression.

· Understand customer needs and present suitable service, proactively upsell and cross‑sell where relevant.

· Prepare, explain, and process service agreements/contracts accurately and in a timely manner.

· Coordinate with operations to match customers with appropriate workers and confirm availability.

· Ensure smooth office procedures (appointments, documentation, payments, and basic administrative tasks).

· Maintain accurate customer records in the CRM and ensure data privacy compliance.

· Conduct follows‑ups with customers to confirm satisfaction, handle concerns, and encourage repeat business.

· Support day‑to‑day office needs and contribute to a clean, organized reception area.

What makes you a great fit:

· Strong command of English (spoken and written); additional languages are a plus.

· Presentable and professional appearance suitable for a customer-facing role.

· Proven experience in customer service and consultative sales in a retail, hospitality, or services environment.

· Confident communicator with excellent listening and persuasion skills.

· Organized and detail‑oriented, comfortable handling contracts and basic office systems.

· Proactive, positive attitude with a strong sense of ownership and accountability.

Salary: AED 4,000 – 4,500 per month + Commissions

Why Join Vicekeeper?

· Enjoy a competitive motivation system—your success is rewarded.

· Work fully remote from Dubai, with a flexible schedule

· Grow with us Clear career advancement opportunities as we expand globally.

· Be part of a multicultural team that values collaboration and excellence.

Job Type: Full-time

Pay: AED4, AED4,500.00 per month

Job Title: Customer Service Representative

Salary:
AED 6,000 – 7,000

Benefits:
Company Visa + Medical Insurance + Benefits as per UAE Law

Job Requirements:

• Proven experience in
  customer service / sales support
  within the
  freight forwarding or logistics industry
  .
• Strong knowledge of
  Export, Import, and Cross-Trade shipment handling
  .
• Hands-on experience with
  FRESA or similar logistics ERP systems
  .
• Ability to prepare accurate
  quotations, shipping documents (BL instructions, invoices, profit/loss sheets)
  , and manage end-to-end shipment processes.
• Skilled in
  client relationship management
  , handling enquiries, and converting quotations into confirmed jobs.
• Excellent coordination skills with
  sales, operations, customer service, and credit control teams
  .
• Target-driven mindset with a track record of meeting
  KPIs and revenue goals
  .
• Strong communication and negotiation skills.

• Fluent in English

• a college degree and work experience in the UAE

-Communicative Skills

-Experienced with MS Office applications (Word, Excel, and PowerPoint) at an intermediate level.

• Skilled in Microsoft office and Excel

• Skilled in Social Media (facebook, instagram, LinkedIn, Youtube)

• Excellent verbal and written communication skills

• Ability to multitask and prioritize tasks effectively

• Answering phone calls, WhatsApp messages, Emails, Social media messages and directs. Follow up leads on social media and other data base. Providing course details, outlines and fees for clients.

• Skilled in scheduling classes and add data to excel sheets

• Ability to work independently and as part of a team

• Make phone calls, send text message on WhatsApp to follow up leads

• Welcome students and clients on their arrival and guide them to the class

Job Type: Full-time

Pay: From AED3,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 2 years (Preferred)

Job Summary:

We are looking for a Customer Service Representative (CSR) to join our dynamic team. The role requires excellent communication skills, strong attention to detail, and the ability to deliver clear instructions to customers while maintaining Copart's high standards of service.

Key Responsibilities:

• Answer and manage member inquires through phone and email.
• Respond to emails promptly with clear and accurate details.
• Crate and manage email tickets and requests.
• Record and track customer interactions in the system.
• Handle issues and escalations with a solutions-focused approach.

Requirements:

• Strong communication Skills.

• Must know about vehicles.

• One year of customer service experience

• Excellent customer service attitude and skills

• Professional phone manner.

• Computer proficiency.

• Must be able to multi-task in a fast-paced environment

• Strong attention to detail

• Must be able to handle conflicts

• Must be able to speak, read and write English and Arabic.

Job Summary:

We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving complaints, and ensuring a positive customer experience through professional and timely communication.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person.

Provide accurate information about products, services, policies, and procedures.

Handle and resolve customer feedback with empathy and efficiency.

Process orders, returns, and exchanges as per company's policy.

Maintain detailed and accurate customer records.

Collaborate with other departments to ensure customer issues are resolved.

Follow up with customers to ensure satisfaction and build long-term relationships.

Qualifications & Skills:

High school diploma or equivalent.

Fluent in Arabic and English (written and spoken) is essential.

Strong communication and active listening skills.

Ability to remain calm and professional under pressure.

Problem-solving and conflict resolution skills.

Proficiency in Microsoft Office and/or customer service software (CRM tools).

Multitasking and organizational abilities.

Work Environment:

Office-based or hybrid/remote depending on company policy.

May require flexible working hours, including evenings, weekends, or holidays.

What We Offer:

Competitive salary and benefits.

Opportunities for growth and professional development.

Supportive and collaborative work environment.

Job Type: Full-time

Pay: AED3, AED4,000.00 per month

Language:

• Arabic (Required)