139 Customer Support jobs in the United Arab Emirates

Call Center Agent Freezone Experience

Ajman, Ajman Tafaseel Group Holding

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Job Summary:

We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezone environment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner.

Key Responsibilities:

  • Handle inbound and outbound customer calls efficiently and professionally.
  • Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.
  • Address customer inquiries, concerns, and complaints with empathy and professionalism.
  • Escalate unresolved issues to the appropriate departments in a timely manner.
  • Maintain detailed records of customer interactions, transactions, feedback, and complaints.
  • Meet performance metrics including call quality, response time, and customer satisfaction.
  • Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients.
  • Collaborate with internal teams to resolve customer issues and improve service delivery.


Requirements:

  • Proven experience working in a Freezone environment (e.g., customer service, administrative, or licensing support roles).
  • Minimum of 3 years in a customer service or call center role.
  • Excellent communication skills in English (Arabic is a plus).
  • Strong problem-solving and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks.
  • Proficient in MS Office and CRM systems.
  • Flexible to work shifts, including weekends if required.


Preferred Qualifications:

  • Familiarity with UAE Freezone regulations and services.
  • Experience handling inquiries related to business setup, licensing, or visa processes in Freezones.
  • Multilingual capabilities are a plus.
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Customer Support

CHIC UAE

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Job Description

For customers placing orders from the United Arab Emirates, we offer a Cash on Delivery service. For orders outside the UAE, BNPL and pre-paid options are available.

Free Shipping

Customers from the UAE qualify for free shipping on orders over AED 200. For customers in Oman, Bahrain, Kuwait, or Saudi Arabia, free shipping is available on orders over AED 700. For Qatar, free shipping is available on orders over AED 770.

Customer Support

We are known for excellent customer support in the region. Our support hours are from 8 AM to 6 PM GST, Monday to Saturday, available via Phone/WhatsApp at +971522869341 and email at

Free Exchanges

We provide free exchanges and returns for your orders, subject to our Returns and Exchange policy.

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Customer Support

Dubai, Dubai Juma Al Majid Holding Group L.L.C

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Job Description

This role involves providing multi-channel customer service support through toll-free calls, emails, live chats, and social media, ensuring excellent service and resolution of customer inquiries. The position includes outbound survey calls, capturing and registering customer data, generating sales leads, and coordinating service appointments. The role requires effective use of the Genesys Contact Center System and Oracle Application to manage customer interactions and service history.
Responsibilities:

  • Provide service through toll-free, email, live chat, and social media channels
  • Conduct outbound surveys to assess Sales and After Sales satisfaction
  • Generate sales leads through customer interactions
  • Register customer details and complaints for follow-up and resolution
  • Schedule and coordinate service appointments with the Service Department
  • Apply training to enhance communication and presentation skills
  • Handle inbound and outbound interactions using Genesys Contact Center System
  • Save and qualify customer profiles and calls in the Genesys system
  • Access service history and status via Oracle Application to inform customers

Requirements
  • 6 months to 1 year of customer service experience (preferred)
  • Diploma graduate or equivalent (preferred)
  • Dual language ability (preferred)
  • Fluent in English (spoken and written)
  • Strong negotiation and communication skills
  • Effective listening abilities
  • Familiarity with Microsoft Office and general keyboard/computer usage
  • Sales and customer service communication proficiency
  • Friendly and courteous phone demeanor
  • Punctual and efficient; able to prioritize tasks
  • Willingness to work rotating shifts per company policy

Benefits
  • Visa
  • Medical Insurance
  • Annual Leave
  • Company T&Cs Apply
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Customer Support

Dubai, Dubai Leading Edge

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Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred

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Customer Support

Dubai, Dubai Zener Marine Services LLC

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Job Description

  1. Good understanding on various IT Networking concepts - Routing, NAT/PAT, Firewall filter rules, VLAN, DNS, IPv4, IPv6, MAC address, QoS, ACL.
  2. Knowledge with Routers, Switches and Access Points - Mikrotik Router OS, Sophos UTM, Fortigate, Cisco.
  3. CCNA certification would be an advantage.
  4. Monitor helpdesk and provide online technical solutions to sort and rectify remote IT problems.
  5. Organise necessary spares & tools in conjunction with the service department and ensure jobs are scheduled and completed on time.
  6. Provide assistance to the billing team and involve in payment follow-up.
  7. Keep track of lessons learned and share those lessons with team members.
  8. Good time management, communication, and reporting skills are a must.
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Customer Support

Dubai, Dubai Transguard Workforce Solutions

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Customer Support & Services Junior Officer Customer Support & Services Junior Officer

Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting for a Customer Support & Services Junior Officer for our client to be based out of Dubai Office.

Purpose-

To contribute to the business' success by generating sales leads, service appointments and ensuring customer satisfaction level for sales and after-sales by conducting general customer service and surveys.

Responsibility-

  • Supports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.
  • Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
  • Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
  • Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.
  • Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
  • Receives Inbound Calls, Emails, and Live Chats through Contact Center System.
  • Receives Outbound Calls for different campaigns through Contact Center System.
  • Saves customer profile in Forms through Contact Center System.
  • Qualifies the call through Contact Center System.
  • Obtains the status of service requests and service history through Oracle Application and informs the customers.
  • Gathers customer information regarding service history through Oracle Application.

Skills-

  • Six months to one year of customer service experience preferred.
  • Diploma graduate or equivalent preferred.
  • Fluent in English writing/speaking.
  • Excellent verbal and written communication skills desired.
  • Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.
  • Friendly and courteous telephone manner required.
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Customer Service Officer - Elite Banking - (Emiratised Role) Relationship Officer - General Insurance (Protego) Customer Service Associate | Retail | Marks & Spencer Customer Care Officer – HNI Escalations & Service Excellence Customer Service Associate | Retail | Marks & Spencer | UAE Executive Assistant - Jumeirah Group & Corporate Customer Service Specialist | Retail | Marks & Spencer Receptionist for Wellness Center with UAE exp Customer Service Officer - Arabic Speaker
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Customer Support

Dubai, Dubai Gurgaon Portal

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Customer Support Executive (Strong Sales Background)

Location: Office Location - Dubai, UAE
Job Location: (Noida Sec- 62 initially, with potential relocation to Dubai)

Overview: We are looking for a driven Customer Support Executive with a robust sales background to join our team. This role involves converting leads provided by our Dubai office, targeting clients based in India. Comprehensive training will be provided to ensure success in the job role, with the possibility of relocation to our Dubai office for successful candidates.

Responsibilities:
  1. Initiate contact with leads provided by our Dubai office and effectively communicate the value proposition of our products/services.
  2. Understand client needs and propose suitable solutions to achieve sales targets.
  3. Develop and maintain strong relationships with prospective and existing clients through regular follow-ups and proactive communication.
  4. Meet or exceed sales quotas and objectives within defined timelines.
  5. Provide regular updates and reports on sales activities and outcomes.
Requirements:
  1. Proven experience as a Sales/Support Executive or similar role, with a strong track record of achieving sales targets.
  2. Exceptional communication and negotiation skills.
  3. Ability to work independently and as part of a team, with a strong customer-focused approach.
  4. Excellent organizational and time-management skills.
  5. Willingness to learn and adapt to new sales strategies and techniques.
  6. Fluency in English (additional languages such as Hindi would be advantageous).
Benefits:
  1. Competitive salary and attractive commission structure.
  2. Comprehensive training and mentorship provided to support your professional growth.
  3. Opportunity for relocation to Dubai based on performance and business requirements.
  4. Exciting career prospects with a growing international company.
Application Process:

Interested candidates are invited to submit their resume at hidden_email and seize the opportunity to advance your career in sales while contributing to the expansion of our business in both India and Dubai.

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Customer Support

Dubai, Dubai LeadingEdge HR Solutions

Posted today

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Job Description

Join to apply for the Customer Support & Experience Architect role at LeadingEdge HR Solutions

Join to apply for the Customer Support & Experience Architect role at LeadingEdge HR Solutions

Job Title:Customer Support & Experience Architect
Location: Dubai, UAE
Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows.
Key Responsibilities

  • Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain, and custom flows
  • Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR, and more
  • CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
  • AI to Human Escalation: Create seamless escalation flows from AI to human support
  • KPI Setup: Establish KPIs, routing logic, and playbooks for scalable tenant and landlord support

Requirements
  • Experience: 4+ years in CX, Support Ops, or Solution Design
  • AI Expertise: Proven experience building or leading AI-assisted support systems
  • Technical Skills: Familiarity with tools like Freshdesk, HubSpot, Twilio, WATI, SleekFlow, Gupshup, Make, and Zapier
  • Startup Environment: Ability to thrive in high-growth startup environments
  • UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
  • Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech, proptech, or SaaS industries

Remote Work: This is a fully remote role, but candidates in or near the UAE time zone are preferred Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Information Services

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Customer Support Officer

Dubai, Dubai Resumecampus

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Job Description:

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

  1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
  2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
  3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
  4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
  5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
  6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
  7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
  8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications:

  • High school diploma or equivalent (Bachelor's degree in a related field is a plus).
  • Previous experience in a customer support role is preferred but not mandatory.
  • Excellent communication skills, both written and verbal.
  • Empathetic and patient approach to handling customer inquiries and complaints.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficiency in using customer support software and tools.
  • Ability to work well in a team and adapt to a fast-paced environment.
  • Strong attention to detail and organization.

Benefits:

  • Competitive salary.
  • Health and dental insurance.
  • Professional development opportunities.
  • Friendly and collaborative work environment.
  • Opportunities for career growth within the company.

How to Apply:

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

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Customer Support Executive

Abu Dhabi, Abu Dhabi Northvale Limited

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Job Description

Democratizing finance for all takes more than skills. It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future. Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs. We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms. Our employees work in a flexible way and in multicultural teams. By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment. We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success. Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply! Job Description

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms. Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service. Responsibilities

  • Deal with day-to-day customer queries.
  • Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
  • Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
  • Assist with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
  • Deal with complaints of a varying nature promptly and effectively.
  • Help and support customers in understanding terms, conditions, and procedures.
  • Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

Qualifications
  • Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
  • Previous experience in a customer-related/support function for a minimum of 1 year.
  • Knowledge and experience of financial markets is a plus.
  • Computer literate in Microsoft Office packages, particularly Excel.
  • Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
  • Excellent telephone manner and interpersonal skills.
  • Very well organized with good time management skills.
  • Able to take proactive action when necessary.
  • Pays attention to detail.
  • A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number 0005935. Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm. Please note that Northvale is an execution-only service provider. Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence. You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority. #J-18808-Ljbffr

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Customer Support Associate

Dubai, Dubai Driven Properties

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We are seeking a dynamic and customer-focused individual to join our team as a Call Center & Customer Service Executive. The ideal candidate will have prior experience in handling customer inquiries and support calls, with the ability to deliver a positive client experience at all times. This role requires strong communication skills, a professional appearance, and the flexibility to manage varying shifts, ( 8AM to 5PM, 9AM to 6PM and 1PM to 10 PM).

Key Responsibilities:

  • Handle inbound and outbound calls in a courteous and professional manner
  • Assist clients with inquiries, complaints, and service-related questions
  • Maintain accurate records of customer interactions and follow-ups
  • Support administrative tasks including documentation, reporting, and coordination
  • Collaborate with other departments to resolve customer issues efficiently
  • Provide a high level of customer satisfaction through effective communication
  • Be flexible to cover other shifts as needed
  • Previous experience in a Call Center or Customer Service role is a must
  • Experience in the Real Estate industry is a strong advantage
  • Proficiency in Microsoft Office and basic administrative skills
  • Well-groomed, confident, and presentable with a pleasant demeanor
  • Excellent verbal and written communication skills in English
  • Fluency in any additional language(s) other than English and Arabic is a plus
  • Female candidates preferred under the age of 35; male candidates will also be considered
  • Must be flexible with work hours, especially the 1:00 PM to 10:00 PM shift and weekend shifts
  • Competitive salary.
  • Health insurance and other benefits as per UAE labor law.
  • Opportunities for career growth and development within the organization
  • Dynamic and collaborative work environment.
  • Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.

If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!

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