24 Learning And Development jobs in the United Arab Emirates

Overview

We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As an Learning & Development Officer you are responsible in assisting the Learning & Development Leader in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:

• Analyse colleague development needs in the hotel
• Develop annual hotel colleague development plans and prepare monthly reports
• Develop and maintain hotel’s colleague development library and co‑ordinate acquisitions
• Consult with the Learning & Development Leader for the co‑ordination of colleague development courses
• Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
• Co‑ordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive information needed
• Oversee on the job training of new and existing colleagues
• Oversee re‑development of colleagues

1. Identify learning, training, and development needs across all hotel departments.

2. Design, deliver, and supervise comprehensive training programs in line with Palazzo Versace standards.

3. Create, implement, and evaluate yearly training strategies to ensure effectiveness and practicality.

4. Ensure adherence to Palazzo Versace standards, Quality Assurance requirements, and maintain QA results above 90%.

5. Guarantee minimum monthly training hours for all employees, manage accurate training records, and support staff during transfers/promotions.

6. Build and maintain strong relationships with educational institutions, training providers, and industry networks to access best resources.

7. Lead initiatives such as surveys, mystery shopper assessments, audits, and defect database analysis to improve guest satisfaction and service quality.

8. Work closely with Hotel Management, and all departments to promote teamwork, address issues, and implement corrective actions.

9. Influence, train, and guide staff at all levels to embrace quality methods, new initiatives, and continuous improvement practices.

10. Prepare, present, and communicate training results, QA outcomes, and improvement initiatives clearly and professionally.

1. Bachelor’s degree from an accredited college or university in Hospitality, Business Administration, Human Resources, Psychology, or a related field.

2. Minimum of 2 years’ experience in a similar role within a luxury five-star hotel environment.

3. Proven track record of achieving training objectives and delivering high-quality learning programs.

4. Strong facilitation, presentation, and public speaking skills.

5. Excellent communication and active listening abilities.

6. Ability to design, develop, and implement effective training programs.

7. Proficiency in English (knowledge of an additional European language is preferred).

8. Aptitude for statistical analysis, including experience with statistical software.

9. Proficient in MS Office applications (Word, Excel, PowerPoint, Access) and other relevant software.

Alrais Holding is a diversified conglomerate based here in Dubai UAE, specializing in multiple sectors such as hospitality. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.

ABOUT THE ROLE:

We are seeking a proactive and detail-oriented Learning & Development Trainer to join our Human Resources team. In this role, you will assist in the design, implementation, and evaluation of training programs aimed at enhancing hospitality employees' skills, knowledge, and capabilities. Your contributions will be pivotal in ensuring that our training initiatives align with organizational goals and foster ongoing employee development.

KEY RESPONSIBILITIES:

• Conduct Training Needs Assessments: Identify training and development needs across the organization through job analysis, performance reviews, and consultations with managers.
• Program Design and Development: Assist in creating engaging and effective training programs and materials, including e-learning modules, workshops, and seminars.
• Facilitate Training Sessions: Deliver training sessions using various instructional techniques to enhance employee skills and knowledge.
• Evaluate Training Effectiveness: Assess the impact of training programs through feedback surveys, performance metrics, and follow-up evaluations.
• Coordinate Training Logistics: Manage the scheduling, venue arrangements, and communication for training sessions to ensure smooth execution.
• Administer Learning Management System (LMS): Oversee the LMS to track training activities, maintain records, and ensure accessibility of training materials.
• Support Employee Development Initiatives: Assist in implementing mentorship, coaching, and career development programs to support employee growth.
• Ensure Compliance Training: Coordinate and monitor mandatory compliance training to ensure adherence to legal and organizational standards.
• Documentation and Reporting: Maintain accurate records of training activities and prepare regular reports on training outcomes and metrics.
• Promote a Learning Culture: Encourage continuous learning and development across the organization by advocating for training opportunities and resources.

REQUIREMENTS:

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
• With at least 5 years of experience in training and development in the hospitality industry.
• Strong knowledge of adult learning principles, instructional design, and training methodologies.
• Proficiency with Learning Management Systems (LMS) and Microsoft Office Suite.
• Excellent communication and presentation skills.
• Strong organizational and project management skills.
• Analytical skills and attention to detail.

If you're passionate about fostering employee development and eager to contribute to a dynamic learning environment, we'd love to hear from you. Apply today to be part of our team!

1. Identify learning, training, and development needs across all hotel departments.

2. Design, deliver, and supervise comprehensive training programs in line with Palazzo Versace standards.

3. Create, implement, and evaluate yearly training strategies to ensure effectiveness and practicality.

4. Ensure adherence to Palazzo Versace standards, Quality Assurance requirements, and maintain QA results above 90%.

5. Guarantee minimum monthly training hours for all employees, manage accurate training records, and support staff during transfers/promotions.

6. Build and maintain strong relationships with educational institutions, training providers, and industry networks to access best resources.

7. Lead initiatives such as surveys, mystery shopper assessments, audits, and defect database analysis to improve guest satisfaction and service quality.

8. Work closely with Hotel Management, and all departments to promote teamwork, address issues, and implement corrective actions.

9. Influence, train, and guide staff at all levels to embrace quality methods, new initiatives, and continuous improvement practices.

10. Prepare, present, and communicate training results, QA outcomes, and improvement initiatives clearly and professionally.

Learning & Development Creative Designer

We are seeking a Creative Design Consultant/Specialist to play a key role in supporting the development of high-quality visual assets across digital, print, video, and experiential media.

This is an exciting role, where you will report to the Creative Design Manager and work closely with cross-functional teams. You will contribute your design expertise to enhance brand identity, support learning and development initiatives, and ensure visual consistency across all formats.

Role responsibilities will include:

• Create compelling visual designs that simplify complex concepts and data for a variety of audiences.
• Support the development and maintenance of the L&D style guide and visual identity across delivery formats.
• Collaborate with internal teams to ensure designs align with brand guidelines and strategic goals.
• Assist in the production of digital learning assets, presentations, and multimedia content.
• Apply learning experience design principles to translate complex content into engaging, performance-driven visuals.
• Leverage emerging digital tools and technologies to create immersive and scalable learning solutions.
• Create modular, reusable design components that accelerate content development and ensure consistency in learner experience.
• Stay current with design trends and tools to bring fresh perspectives to creative projects.
• Participate in design reviews and incorporate feedback to continuously improve quality and effectiveness.
• Work on multiple design projects simultaneously, ensuring timely delivery and adherence to quality standards.

Job requirements

• Bachelor’s degree in Graphic Design, Visual Communication, or a related field (or equivalent work experience).
• Experience in graphic design or visual content creation, preferably in a corporate or learning environment.
• Proficiency in Adobe Creative Suite and other industry-standard design tools.
• Strong understanding of design principles, typography, layout, color theory, and branding.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong communication and collaboration skills.

We offer a competitive base salary and package, including a discretionary yearly incentive plan, and flexible work policies. We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers.

Devise the learning and development strategies in line with organizational goals, oversee implementation and delivery, and assess its outcomes. Partner closely with business leaders to understand the training needs and provide end-to-end solutions by using effective innovative methodologies and benchmark to best practices in the retail arena. Deliver trainings at all levels.

The goal is to enhance competency levels, quality, performance, and productivity at the organization, department, and individual level.

• Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers and business heads.
• Drawing an overall or concept-wise training and development plan that addresses needs and expectations in all areas.
• Deploying a wide variety of innovative training methods specific to the retail domain.
• Ensuring effective induction, orientation sessions, focused workshops, and Boot Camps.
• Monitoring and evaluating training program effectiveness, success, and ROI periodically and reporting.
• Managing and deploying assessment tools effectively (Mystery shopping, staff checks, etc.).
• Ensuring that the costs of planned programs are within defined budgets.
• Providing a platform for ongoing development.
• Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.
• Maintaining a keen understanding of training trends, developments, and best practices.
• Building and maintaining smart processes and systems to retain and spread knowledge.
• Conducting key trainings independently.
• Working on critical HR areas related to employee engagement, region development, and communication.
• Traveling to regions periodically; visiting stores and competition regularly - analyze, propose, and implement skill systems to all stakeholders.

• Post Graduate in Business Administration / HR / Education / Psychology.
• Strong educational background/studied in reputed institutes.
• Proven working experience of at least 8-10 years as a Training/Learning & Development manager in retail, aviation, hospitality, or service sectors.
• Ideally has an understanding of retail, luxury, and high-end luxury market from a multi-national perspective.
• Track record in designing and executing successful training programs.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.).
• Well versed in LMS tools.
• Articulate communicator, well-groomed, and ability to bring about change and influence all levels. Strong English language skills.
• Result-oriented with focus on time, quality, and balanced approach.
• Strong ethical values and integrity.
• Excellent team management skills, ability to develop cohesive performing teams.

Posted On 04 Jun, 2024

Type Permanent

Job Category Learning & Development

JOB PURPOSE

Develop & Deliver Training Programs:

• Design and develop training program that aligns with Business goals.
• Ensure training content is current, accurate, and compliant with industry standards and regulations.
• Conduct training sessions for new hires and existing employees on various banking processes.
• Utilize a variety of instructional methods such as lectures and interactive sessions.
• Provide individualized coaching and mentoring to enhance learning outcomes.

KEY ACCOUNTABILITIES

Evaluate Training Effectiveness:

• Monitor training effectiveness, adjusting training strategies based on feedback.
• Measure training outcomes through assessments, performance metrics, and feedback.
• Continuously improve training programs based on evaluation results and best practices.
• Measure and demonstrate the return on investment (ROI) of training initiatives.

Collaborate with Stakeholders:

• Collaborate with subject matter experts to ensure training content is relevant and accurate.
• Maintain open communication with trainees, providing support and addressing their questions.

Ensure Compliance and Regulatory Adherence:

• Integrate regulatory requirements and compliance standards into training programs.
• Stay updated on changes in banking regulations and adjust training materials accordingly.
• Conduct assessments to ensure compliance and address any knowledge gaps.

KEY SKILLS:

MIS Reporting and Data Analysis:

• Develop and generate MIS reports to track L&D KPIs.
• Analyze MIS reports to identify trends, potential issues, and opportunities for improvement.
• Highly organized with strong attention to detail.
• Excellent presentation, communication, and interpersonal skills.
• Proficiency in MIS tools and software, such as Excel and banking-specific reporting systems.
• Fluency in Arabic and English, with excellent written and verbal communication skills in both languages.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field. Relevant certifications (e.g., Certified Banking Trainer) are a plus.
• Minimum of 3-5 years of experience in the banking industry.

Language Skills:

• Strong in both oral and written: Arabic & English.