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Executive Office Manager

Abu Dhabi, Abu Dhabi Marriott

Posted today

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Job Description

**Additional Information**
**Job Number**
**Job Category** Administrative
**Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
**CANDIDATE PROFILE**
The candidate preferably holds a bachelor's degree in business administration, Hospitality Management, or a related field, with a minimum of 3-5 years of progressive experience in administrative and office management, ideally within a 5-star hotel or luxury hospitality setting.
Leadership skills are essential, with the ability to manage office operations independently, take initiative, and work without supervision.
The role requires excellent organizational and project management abilities, advanced proficiency in MS Office applications, and familiarity with hotel or property management systems is an advantage.
The candidate must demonstrate outstanding communication and presentation skills as well as interpersonal skills, with proven capability in handling executive-level and ownership correspondence, as well as managing highly sensitive and confidential information with the utmost discretion.
A detail-oriented, proactive, and adaptable approach with pleasing personality is vital, along with a high level of integrity and commitment to excellence.
Fluency in English and Arabic is required.
**CORE WORK ACTIVITIES**
**Providing Documentation and Reporting Support**
- Assists managers in preparation of various reports and presentations.
- Assists with the design and preparation of statistical reports as needed.
- Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
- Makes new files, maintains existing files.
- Maintains giveaway/donation files and assists in making reservations.
- Provides administrative support to manager/s and department.
**Supporting Correspondence**
- Composes, produces and signs correspondence on routine matters.
- Produces and distributes correspondence as required.
- Answers department phones.
- Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
- Sorts and distributes mail.
**Ensuring Exceptional Customer Service**
- Providing services that are above and beyond for customer satisfaction and retention.
- Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.
- Attends meetings and communicates with executive and peers as an effort to improve quality of service.
**Additional Responsibilities**
- Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
- Signs for managers and release, with specific permission.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Attends meetings to plan, organize, prioritize, coordinate and manage activities.
- Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
- Informs and/or updates the executives and peers on relevant information in a timely manner.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-LD2
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Assistant Manager - Front Office (preferably russian/german/chinese speaker)

Abu Dhabi, Abu Dhabi Hyatt

Posted 11 days ago

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Job Description

**Description:**
**Position Summary:**
The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.
**Key Responsibilities:**
+ Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.
+ Supervise front desk team members, including training, scheduling, and performance evaluations.
+ Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.
+ Ensure adherence to hotel policies and procedures, including safety and security.
+ Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.
+ Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.
+ Manage VIP arrivals, special requests, and ensure personalized guest service.
+ Oversee cashiering and billing processes to ensure accuracy and compliance.
+ Promote up-selling of rooms and hotel services to maximize revenue.
+ Lead by example in delivering exceptional customer service standards.
**Requirements:**
+ Diploma or degree in Hospitality Management or a related field.
+ Minimum 2-3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.
+ Strong leadership, communication, and interpersonal skills.
+ Proficient in property management systems
+ Ability to work under pressure and in a fast-paced environment.
+ Excellent problem-solving and conflict-resolution abilities.
+ Flexibility to work in shifts, including weekends and holidays.
**Preferred Qualifications:**
+ Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).
+ Prior experience in a luxury or five-star hotel environment.
**Qualifications:**
+ A true desire to satisfy the needs of others in a fast paced environment.
+ Refined verbal and written communication skills.
+ Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
+ Experience working with Opera is required.
+ Ability to work a flexible schedule.
+ German/Russian/Chinese language will be ideal.
**Primary Location:** AE-AZ-Abu Dhabi
**Organization:** Park Hyatt Abu Dhabi
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** ABU
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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