What Jobs are available for Store Manager in the United Arab Emirates?

- Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales

- Implement operating procedures at the store as per the company and Brand standards

- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales

- Provide feedback to the Area Manager and Operations Manager with regards to employees and products

POSITION OBJECTIVE
- Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
- Implement operating procedures at the store as per the company and Brand standards
- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
- Provide feedback to the Area Manager and Operations Manager with regards to employees and products
Key Responsibilities
- Brief and guide the staff on achievement of the daily / weekly / monthly sales target
- Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
- Ensure minimal stock loss manage stockrooms
- Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
- Apply creative techniques to achieve / exceed the store sales target
- Ensure has the required stock levels to maximize the sales
- Weekly audit the store administration and resolve discrepancies if any
- Manage the daily roaster, leave and grievances of the retail staff
- Maintain the visual merchandising standards at the stores all the time as per set VM standards
- Promote the Club Apparel Loyalty Program of the company for repeat sales
- Supervise the store and provide feedback to the Area Manager with regards to the employees and products
- Ensure awareness and vigilance at all times of security in the store without any negligence
- Must be updated about the various brands of the group for suggestive selling to the customers
- End to end store operations responsibility
- Must be physically fit to stand for extended hours and heavy lifting

• Job Identification 6804
• Job Category Retail - Sales and Operations

We are looking for a motivated and experienced Store Manager with strong leadership skills and excellent communication abilities to lead the team and will oversee all store operations, ensuring a smooth and efficient environment that meets sales targets and maintains high customer satisfaction. 

Responsibilities

• Lead and motivate the sales team to achieve sales and performance goals
• Manage daily store operations including inventory, merchandising, and staffing
• Ensure excellent customer service and handle escalated customer issues professionally
• Train, develop, and mentor staff to enhance their skills and productivity
• Maintain visual merchandising standards to create an appealing shopping environment
• Monitor and control store expenses and budgets
• Prepare and analyze sales reports and business performance metrics

Qualifications

Proven experience as a Store Manager or in a similar retail leadership role
Strong leadership and team management skills
Proficient in English, Arabic language is a plus
Ability to analyze sales data and make informed decisions
Customer-focused with a problem-solving attitude
Flexibility to work varied hours including weekends and holidays
Basic knowledge of inventory and merchandising best practices


Perks & Benefits

Competitive salary and performance-based bonuses
Opportunities for career growth and professional development
Employee discounts and benefits
Supportive and collaborative work environment

Overview

Dubai, United Arab Emirates | Posted on 09/15/2025

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVETribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our FIVE Mode Team as a Retail Store Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A Bachelor’s Degree in Business Administration, Retail Management or a related field is preferred.
• A minimum of 3 to 5 years of Retail Management Experience, with a proven track record of Achieving sales targets and Managing a team.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Clients, FIVE Tribe Members, and stakeholders.
• Strong business acumen and analytical skills, with the ability to make strategic decisions and manage costs effectively.
• Robust Organisational Skills to efficiently and accurately Manage Inventory and Merchandising, Control Costs and Execute Stock Orders in a timely manner.
• Computer literacy, with a mastery of Word, Excel, and Outlook.
• Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Drives FIVE Mode Sales and Consistently surpasses Sales Targets, ensuring a ‘FIVE-Styled’ Luxurious Shopping Experience for every Customer.
• Develops and executes Innovative Strategies to Boost revenue, customer retention, and average transaction Value.
• Analyses sales reports with a keen Eye for Detail, identifying Trends to Enhance Revenue and Maximise Profitability.
• Elevates Customer Satisfaction through Unparalleled ‘FIVE-Star’ Service, creating a Memorable shopping experience.
• Addresses customer Concerns and Complaints with Grace and Efficiency, resolving issues to maintain an Award-Winning Service Standard.
• Fosters a Customer-Focused ‘Vibe at FIVE,’ ensuring ‘FIVERs’ are expertly trained in delivering Service Excellence.
• Oversees and optimises Stock Levels, ensuring Precise inventory management and Minimal stock discrepancies.
• Conducts regular, meticulous Stock Takes and implements Robust measures to Prevent stock loss.
• Manages timely Replenishment of products and strategically handles Seasonal Inventory to meet Demand.
• Curates a Visually Stunning store environment that adheres to FIVE’s brand guidelines and showcases the Latest Fashion Trends.
• Designs and maintains Effective Merchandising displays that Captivate and Engage customers, enhancing their Shopping Journey.
• Adapts store layout to Optimise customer flow and Maximise sales opportunities.
• Prepares and presents Comprehensive Reports on store performance, providing Insights and Recommendations for Continuous Improvement.
• Utilises Data-Driven Insights to make informed decisions, Refining store operations to Enhance efficiency and effectiveness.
• Communicates proactively with the Line Manager, addressing Performance, Issues, and Opportunities with Clarity and Precision.
• Implements local marketing initiatives and Bespoke promotions to Drive Traffic and Elevate Store Sales.
• Collaborates with the Marketing Team to ensure in-store marketing materials are Current and Compelling, reinforcing FIVE’s Top-Notch image.

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.

An Equal Opportunity Employer

The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com

Position Objective:

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, maximizing loyalty and repeat sales and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibility:

Financial

• Ensure has the required stock levels to maximize the sales.
• Monitor and manage store expenses, budgets, and financial goals.
• To drive the store team to achieve the store target and store KPIs.
• Manage inventory levels to optimize sales and minimize shrinkage to be less than 0.2% of the cost of sale.
• Utilize market knowledge to make informed decisions on product assortment and pricing.

Process

• Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered to by all the staff at all the times.
• Weekly audit the store administration and resolve discrepancies if any.
• Maintain the visual merchandising standards at the stores all the time as per set VM standards.
• Manage the daily roaster, leave, and grievances of the retail staff.
• Maintain the back store operation and replenishment of the merchandise.
• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
• Develop and implement action plans based on performance metrics to drive results.

Customer

• Maintains knowledge of new products, trends, and fashion directives at all times in order to effectively respond to and anticipate customer needs.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Ensure exceptional customer service by coaching and setting service standards for the team.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.

Learning

• Lead and motivate a team of retail associates, fostering a positive and collaborative work environment.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Identify areas for improvement and implement training initiatives to enhance staff performance.
• Recruit, train, and develop a high-performing sales team.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
• Mentoring/Coaching other new store managers belonging to the same brand.

Desired Experience:

The ideal Senior Store Manager in a retail company should have 7+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

Gulf Marketing Group is one of the Middle East’s leading, family-owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands, and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education, and technology.

The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities:

• Communicates store targets to the team and drives sales to achieve financial objectives
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
• Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
• Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
• Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
• Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Maintains window and in-store displays to a high standard in line with merchandising guidelines
• Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
• Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
• Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
• Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies

Qualifications:

• Fluent English (written and spoken)
• Industry expertise
  
• Product/Category knowledge
  
• Retail Experience in GCC