536 Operations Manager jobs in Dubai

Our Company

NymCard’s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers AND each other by bringing the best talent together to do the best quality work we can.

By staying true to our core values: Respect, Transparency, Collaboration, Quality, Speed, Courage, NymCards strives to build a global team as diverse as the markets we serve. It is a very exciting time to join NymCard and as our Business grows, you and your opportunities will grow with it. To Learn more about NymCard visit our Website and LinkedIn.

The Role

The Business Operations Manager is a key member of the central Operations team, responsible for overseeing and optimizing core operational functions across settlement, reconciliation, onboarding, and dispute management. This role ensures that business-critical processes run smoothly, efficiently, and in compliance with internal controls and partner expectations. The manager provides cross-functional leadership by aligning daily operational execution with strategic goals, collaborating with teams such as Finance, Compliance, Product, and Customer Success.

In addition to managing BAU activities, the Business Operations Manager is responsible for documenting standard operating procedures, driving continuous improvement initiatives, and proactively identifying operational or technical issues before they impact clients. The ideal candidate will be both detail-oriented and strategic, with the ability to build scalable workflows, solve complex problems, and enable service excellence across Nymcard’s growing footprint.

Main Duties & Responsibilities:

1. Payments Operations & Reconciliation

• Perform daily and weekly load activities across multiple channels (e.g., bank transfer, A2A, card networks) for B2C and B2B clients.
• Ensure accurate daily reconciliation between bank accounts, processing systems, and internal records.
• Monitor settlements and coordinate with Finance to address mismatches or anomalies.

2. Dispute and Chargeback Management

• Conduct first-level analysis on dispute cases and manage end-to-end case resolution.
• Assign reason codes, log cases on scheme platforms, and follow up through to closure.
• Coordinate with finance and customer support for timely credit to customers.

3. KYC & Cardholder Onboarding Support

• Assist in onboarding cardholders and troubleshooting ID verification issues.
• Escalate SDK or flagging issues with vendors and follow up for resolution.
• Coordinate manual KYC escalations with the Compliance team and vendors as needed.

4. Cross-Functional Coordination

• Collaborate with Customer Success, Compliance, and Finance to ensure operational readiness and service excellence.
• Support issue resolution, incident triaging, and documentation of recurring pain points.
  Liaise with internal product and external partners to streamline onboarding, support, and settlement processes.
  

Skills & Qualifications:

• Excellent communication skills, both written and orally.
• Strong experience of operations function within payments/financial services industry
• Strong interpersonal, organisational skills and a team player
• You have a positive can-do attitude and a flexible approach
• Excellent analytical skills and detail oriented
• You have the ability to learn new technology/systems/applications quickly

Why Work With Us

At NymCard, it’s not just about technology — it’s about people. We believe a great culture isn’t something you list on a job post, it’s something you experience every day. And that’s exactly what we’ve built here.

We focus on creating an environment where people feel supported, valued, and excited about the work they do. You’ll find opportunities to learn, take ownership of meaningful projects, and see the direct impact of your ideas.

What we offer:

Room to grow. From professional development opportunities to on-the-job learning, we believe in helping our people reach their potential.

Flexibility when you need it. With generous annual leave, casual WFH options, and a team that understands life happens outside of work too, we aim to keep the balance right.

A culture that feels good. No complicated hierarchies, no endless approvals — just candid feedback, open conversations, and a team that genuinely cares.

Celebrating wins together. Whether it’s closing a deal, launching a new feature, or hitting a team milestone, we believe every success deserves to be shared.

If you’re looking for a place where your work matters, your voice is heard, and you can enjoy the journey along the way — we’d love to meet you.

Get AI-powered advice on this job and more exclusive features.

FitVantage is a next-generation health and wellness platform redefining how people approach fitness, nutrition, and mental well-being in the UAE. We offer app-based virtual consultations, workout plans, AI-generated meal planning, and partnerships with top-tier gyms and wellness centers. Our mission is to build the UAE’s most impactful fitness ecosystem—both online and offline.

Key Responsibilities:

Strategic Execution & Planning

Break down founder’s vision into operational goals and timelines.

Develop and manage soft-launch execution plans across teams.

Assist in refining business models, pricing strategies, and GTM roadmaps.

Operations & SOP Development

Design and implement SOPs for marketing, customer support, onboarding, trainer sessions, and partner collaboration.

Build scalable internal systems for communication, feedback, task tracking, and reporting.

Team & People Management

Help structure the initial organization chart and define role responsibilities.

Assist in hiring, onboarding, and managing early employees.

Maintain alignment across tech, marketing, partnerships, and support teams.

Performance & KPI Management

Monitor performance through dashboards, weekly reports, and growth metrics.

Lead weekly sprint reviews and founder check-ins.

Work closely with fitness partners, wellness providers, marketing agencies, freelancers, and consultants.

Draft and manage partnership agreements and follow-up processes.

Launch Readiness & Scalability

Ensure product, marketing, and operations readiness for the soft launch.

Build frameworks for feedback collection and continuous optimization.

Assist in investor reporting and performance updates.

Strategic Collaborations & Gym Partnerships

Design the full process and roadmap to collaborate with external gyms, wellness studios, and corporate partners.

Plan, pitch, and execute strategic collaborations that align with FitVantage’s business goals.

Track partnership performance, ROI, and growth potential.

Experience

Minimum of 4–8 years of experience in startup operations, growth-stage business management, or strategy consulting.

Prior experience in healthtech, fitness/wellness, or app-based businesses is a must.

Skills

Strong analytical and organizational skills.

Proven experience creating SOPs, KPIs, and scalable team structures.

Comfortable with project management tools (ClickUp, Notion, Asana, Trello).

Basic understanding of performance marketing and product lifecycle.

Excellent communication and leadership abilities.

Personality

Bias for action – gets things done quickly and effectively.

Startup mindset – flexible, resourceful, and ready to wear multiple hats.

Strategic thinker with executional grit.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionManagement and Manufacturing
• IndustriesWellness and Fitness Services

Referrals increase your chances of interviewing at Fitvantage by 2x

Get notified about new Business Operations Manager jobs in Dubai, United Arab Emirates.

Dubai, Dubai, United Arab Emirates 14 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our Company

NymCard’s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers AND each other by bringing the best talent together to do the best quality work we can.

By staying true to our core values: Respect, Transparency, Collaboration, Quality, Speed, Courage, NymCards strives to build a global team as diverse as the markets we serve. It is a very exciting time to join NymCard and as our Business grows, you and your opportunities will grow with it. To Learn more about NymCard visit our Website and LinkedIn.

The Role

The Business Operations Manager is a key member of the central Operations team, responsible for overseeing and optimizing core operational functions across settlement, reconciliation, onboarding, and dispute management. This role ensures that business-critical processes run smoothly, efficiently, and in compliance with internal controls and partner expectations. The manager provides cross-functional leadership by aligning daily operational execution with strategic goals, collaborating with teams such as Finance, Compliance, Product, and Customer Success.

In addition to managing BAU activities, the Business Operations Manager is responsible for documenting standard operating procedures, driving continuous improvement initiatives, and proactively identifying operational or technical issues before they impact clients. The ideal candidate will be both detail-oriented and strategic, with the ability to build scalable workflows, solve complex problems, and enable service excellence across Nymcard’s growing footprint.

Main Duties & Responsibilities:

• Payments Operations & Reconciliation

• Perform daily and weekly load activities across multiple channels (e.g., bank transfer, A2A, card networks) for B2C and B2B clients.
• Ensure accurate daily reconciliation between bank accounts, processing systems, and internal records.
• Monitor settlements and coordinate with Finance to address mismatches or anomalies.
  

2. Dispute and Chargeback Management

• Conduct first-level analysis on dispute cases and manage end-to-end case resolution.
• Assign reason codes, log cases on scheme platforms, and follow up through to closure.
• Coordinate with finance and customer support for timely credit to customers.
  

3. KYC & Cardholder Onboarding Support

• Assist in onboarding cardholders and troubleshooting ID verification issues.
• Escalate SDK or flagging issues with vendors and follow up for resolution.
• Coordinate manual KYC escalations with the Compliance team and vendors as needed.

4. Cross-Functional Coordination

• Collaborate with Customer Success, Compliance, and Finance to ensure operational readiness and service excellence.
• Support issue resolution, incident triaging, and documentation of recurring pain points.
  Liaise with internal product and external partners to streamline onboarding, support, and settlement processes.
  

Skills & Qualifications:

• Excellent communication skills, both written and orally.
• Strong experience of operations function within payments/financial services industry
• Strong interpersonal, organisational skills and a team player
• You have a positive can-do attitude and a flexible approach
• Excellent analytical skills and detail oriented
• You have the ability to learn new technology/systems/applications quickly

Why Work With Us

At NymCard, it’s not just about technology — it’s about people. We believe a great culture isn’t something you list on a job post, it’s something you experience every day. And that’s exactly what we’ve built here.

We focus on creating an environment where people feel supported, valued, and excited about the work they do. You’ll find opportunities to learn, take ownership of meaningful projects, and see the direct impact of your ideas.

What we offer:

Room to grow. From professional development opportunities to on-the-job learning, we believe in helping our people reach their potential.

Flexibility when you need it. With generous annual leave, casual WFH options, and a team that understands life happens outside of work too, we aim to keep the balance right.

A culture that feels good. No complicated hierarchies, no endless approvals — just candid feedback, open conversations, and a team that genuinely cares.

Celebrating wins together. Whether it’s closing a deal, launching a new feature, or hitting a team milestone, we believe every success deserves to be shared.

If you’re looking for a place where your work matters, your voice is heard, and you can enjoy the journey along the way — we’d love to meet you.

Our Company

NymCard’s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers AND each other by bringing the best talent together to do the best quality work we can.

By staying true to our core values: Respect, Transparency, Collaboration, Quality, Speed, Courage, NymCards strives to build a global team as diverse as the markets we serve. It is a very exciting time to join NymCard and as our Business grows, you and your opportunities will grow with it. To Learn more about NymCard visit our Website and LinkedIn.

The Role

The Business Operations Manager is a key member of the central Operations team, responsible for overseeing and optimizing core operational functions across settlement, reconciliation, onboarding, and dispute management. This role ensures that business-critical processes run smoothly, efficiently, and in compliance with internal controls and partner expectations. The manager provides cross-functional leadership by aligning daily operational execution with strategic goals, collaborating with teams such as Finance, Compliance, Product, and Customer Success.

In addition to managing BAU activities, the Business Operations Manager is responsible for documenting standard operating procedures, driving continuous improvement initiatives, and proactively identifying operational or technical issues before they impact clients. The ideal candidate will be both detail-oriented and strategic, with the ability to build scalable workflows, solve complex problems, and enable service excellence across Nymcard’s growing footprint.

Main Duties & Responsibilities:

• Payments Operations & Reconciliation

• Perform daily and weekly load activities across multiple channels (e.g., bank transfer, A2A, card networks) for B2C and B2B clients.
• Ensure accurate daily reconciliation between bank accounts, processing systems, and internal records.
• Monitor settlements and coordinate with Finance to address mismatches or anomalies.
  

2. Dispute and Chargeback Management

• Conduct first-level analysis on dispute cases and manage end-to-end case resolution.
• Assign reason codes, log cases on scheme platforms, and follow up through to closure.
• Coordinate with finance and customer support for timely credit to customers.
  

3. KYC & Cardholder Onboarding Support

• Assist in onboarding cardholders and troubleshooting ID verification issues.
• Escalate SDK or flagging issues with vendors and follow up for resolution.
• Coordinate manual KYC escalations with the Compliance team and vendors as needed.

4. Cross-Functional Coordination

• Collaborate with Customer Success, Compliance, and Finance to ensure operational readiness and service excellence.
• Support issue resolution, incident triaging, and documentation of recurring pain points.
  Liaise with internal product and external partners to streamline onboarding, support, and settlement processes.
  

Skills & Qualifications:

• Excellent communication skills, both written and orally.
• Strong experience of operations function within payments/financial services industry
• Strong interpersonal, organisational skills and a team player
• You have a positive can-do attitude and a flexible approach
• Excellent analytical skills and detail oriented
• You have the ability to learn new technology/systems/applications quickly

Why Work With Us

At NymCard, it’s not just about technology — it’s about people. We believe a great culture isn’t something you list on a job post, it’s something you experience every day. And that’s exactly what we’ve built here.

We focus on creating an environment where people feel supported, valued, and excited about the work they do. You’ll find opportunities to learn, take ownership of meaningful projects, and see the direct impact of your ideas.

What we offer:

Room to grow. From professional development opportunities to on-the-job learning, we believe in helping our people reach their potential.

Flexibility when you need it. With generous annual leave, casual WFH options, and a team that understands life happens outside of work too, we aim to keep the balance right.

A culture that feels good. No complicated hierarchies, no endless approvals — just candid feedback, open conversations, and a team that genuinely cares.

Celebrating wins together. Whether it’s closing a deal, launching a new feature, or hitting a team milestone, we believe every success deserves to be shared.

If you’re looking for a place where your work matters, your voice is heard, and you can enjoy the journey along the way — we’d love to meet you.

We are seeking a highly organized and proactive professional to manage administrative operations and ensure the smooth functioning of our office.

This role is responsible for overseeing day-to-day office activities, ensuring operational efficiency, and maintaining a well-stocked office supply inventory.

• Key Responsibilities:
• Oversee day-to-day office activities and ensure operational efficiency.
• Manage correspondence, scheduling, and document control with precision and attention to detail.
• Maintain a well-stocked office supply inventory, coordinate with vendors, and oversee office maintenance tasks.
• Support the Human Resources and accounting departments with administrative tasks, ensuring seamless communication and collaboration.
• Coordinate meetings, prepare agendas, and manage calendars with ease.
• E nsure all files and records are properly organized and confidentially stored.
• Greet and assist visitors, responding to general inquiries in a professional and courteous manner.
• Enforce company policies and ensure compliance with office procedures.

• Bachelor's degree in Business Administration or a related field.
• Proven experience in an administrative or office management role, demonstrating expertise and skill.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint), with the ability to adapt quickly to new software.
• Strong communication and organizational skills, with the ability to multitask, prioritize tasks, and work under pressure.
• Fluent in English, with knowledge of Arabic or other languages considered an asset.
• Professional appearance and attitude, with a commitment to maintaining a positive and respectful work environment.

• Competitive salary and benefits package.
• Visa and medical insurance, providing comprehensive support for employees and their families.
• Paid annual leave and public holidays, ensuring work-life balance and relaxation time.
• A supportive and team-oriented work culture, fostering growth, development, and collaboration.
• Career growth and training opportunities, empowering employees to reach their full potential.

We are seeking a detail-oriented professional to manage business setup procedures in the UAE. The ideal candidate will coordinate and track company formation documents, licenses, visas, and related documentation.

Key Responsibilities:

• Manage end-to-end business setup procedures across Mainland, Free Zone, and Offshore jurisdictions.
• Prepare, review, and submit company formation documents, license applications, visa paperwork, and related documentation.
• Liaise with UAE government authorities such as DED, MOHRE, Immigration, and Free Zone entities.
• Track renewal deadlines, monitor visa statuses, and maintain corporate compliance schedules.
• Support internal departments and clients with timely administrative and operational updates.

Requirements:

• Female candidates only can speak Tagalog
• Minimum1-2 years of UAE experience in business setup operations or related administrative role
• Knowledge of Mainland, Free Zone, and Offshore company formation procedures
• Familiarity with UAE government portals and systems (DED, MOHRE, ICA, Free Zone portals)
• Strong organizational and multitasking skills
• Excellent verbal and written communication in English
• Proficiency in MS Office (Word, Excel, Outlook) and document tracking tools

Benefits:

• Salary: From AED 3,000 - AED 4,000 per month
• Opportunity for performance-based incentives
• Career advancement within a growing company
• Supportive and collaborative team environment
• Annual leave and other standard UAE employment benefits

Get AI-powered advice on this job and more exclusive features.

FitVantage is a next-generation health and wellness platform redefining how people approach fitness, nutrition, and mental well-being in the UAE. We offer app-based virtual consultations, workout plans, AI-generated meal planning, and partnerships with top-tier gyms and wellness centers. Our mission is to build the UAE's most impactful fitness ecosystem—both online and offline.

Key Responsibilities:

Strategic Execution & Planning

Break down founder's vision into operational goals and timelines.

Develop and manage soft-launch execution plans across teams.

Assist in refining business models, pricing strategies, and GTM roadmaps.

Operations & SOP Development

Design and implement SOPs for marketing, customer support, onboarding, trainer sessions, and partner collaboration.

Build scalable internal systems for communication, feedback, task tracking, and reporting.

Team & People Management

Help structure the initial organization chart and define role responsibilities.

Assist in hiring, onboarding, and managing early employees.

Maintain alignment across tech, marketing, partnerships, and support teams.

Performance & KPI Management

Monitor performance through dashboards, weekly reports, and growth metrics.

Lead weekly sprint reviews and founder check-ins.

Work closely with fitness partners, wellness providers, marketing agencies, freelancers, and consultants.

Draft and manage partnership agreements and follow-up processes.

Launch Readiness & Scalability

Ensure product, marketing, and operations readiness for the soft launch.

Build frameworks for feedback collection and continuous optimization.

Assist in investor reporting and performance updates.

Strategic Collaborations & Gym Partnerships

Design the full process and roadmap to collaborate with external gyms, wellness studios, and corporate partners.

Plan, pitch, and execute strategic collaborations that align with FitVantage's business goals.

Track partnership performance, ROI, and growth potential.

Experience

Minimum of 4–8 years of experience in startup operations , growth-stage business management , or strategy consulting .

Prior experience in healthtech, fitness/wellness, or app-based businesses is a must.

Skills

Strong analytical and organizational skills.

Proven experience creating SOPs, KPIs, and scalable team structures.

Comfortable with project management tools (ClickUp, Notion, Asana, Trello).

Basic understanding of performance marketing and product lifecycle.

Excellent communication and leadership abilities.

Personality

Bias for action – gets things done quickly and effectively.

Startup mindset – flexible, resourceful, and ready to wear multiple hats.

Strategic thinker with executional grit.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Wellness and Fitness Services

Referrals increase your chances of interviewing at Fitvantage by 2x

Get notified about new Business Operations Manager jobs in Dubai, United Arab Emirates .

Dubai, Dubai, United Arab Emirates 14 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We strive for excellence in guest experiences through a community of passionate individuals. Each of our hotels boasts a rich history, glamour, and stories that support our vision.

As a key member of our team, you will play a pivotal role in ensuring the seamless operation of our office environment. This involves supporting staff and management while handling various administrative duties.

1. Customer Relations: Establish strong relationships with customers and dealers to facilitate efficient receipt and organization of grading submissions.
2. Scheduling & Hospitality: Coordinate appointments, greet visitors, direct them to meeting locations, and provide exceptional customer service.
3. Office Management: Oversee daily office operations, including supply chain management, equipment maintenance, and facilities upkeep.
4. Administrative Support: Provide comprehensive support to senior management and staff, encompassing scheduling meetings, handling correspondence, and preparing documents.
5. Record Keeping: Maintain accurate and up-to-date records and files, including business transactions, invoices, and important documentation.
6. Communication: Serve as the primary point of contact for internal and external communications, including phone calls, emails, and visitor interactions.
7. Event Coordination: Assist in planning and coordinating events, meetings, and conferences, ensuring their successful execution.
8. Compliance: Ensure that office procedures and operations adhere to company policies and relevant regulations.

• Education: A high school diploma or equivalent is mandatory; an associate's or bachelor's degree in business administration or a related field is highly desirable.
• Experience: Minimum 1 year of experience in an office environment, preferably in administrative, customer service, or logistics roles.
• Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Excellent organizational and multitasking skills
  • Strong verbal and written communication skills in English
  • Ability to handle sensitive and confidential information
  • Familiarity with office management procedures
• Personal Attributes: Reliable, detail-oriented, proactive, honest, and able to work independently as well as part of a team.

A dynamic startup-style environment with a small team aiming to grow in the coming years.