Explore 67 Operations Manager jobs in Dubai
Operations Manager
Dubai, Dubai
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
tal plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
tal plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
0
Operations Manager
Dubai, Dubai
Omanyp
Posted today
Job Viewed
Job Description
Leading player in the Aviation, Aerospace industry
- Develop and implement MRO operational strategy aligned with industry best practices and continuous improvement.
- Lead and supervise floor line and shop floor management across all six gate operations (disassembly, repair, assembly, testing, final inspection), ensuring seamless transitions.
- Ensure adherence to safety, regulatory, and airworthiness compliance standards (Part 145, FAA, EASA).
- Develop and manage budgets for MRO operations, including CAPEX and OPEX, workforce planning, and financial efficiency.
- Monitor and drive KPIs such as Turnaround Time (TAT), On-Time Delivery (OTD), efficiency, and utilization rates across all gates.
- Implement Continuous Improvement (CI) initiatives, Lean Six Sigma methodologies, and process optimizations.
- Ensure Day 1 operational readiness, including ERP testing, mock operations, and risk mitigation.
- Identify and mitigate potential risks across MRO operations for regulatory compliance and business continuity.
- Collaborate with senior management, cross-functional teams, and external stakeholders (OEMs, suppliers, regulators) to optimize workflows.
- Proven MRO expertise: In-depth knowledge of engine maintenance, repair, and overhaul processes, covering Gate 0 to Gate 5 operations - atleast assembly and disassembly
- Strong project and change management skills: Ability to lead large-scale operational transitions, CI initiatives, and ERP implementations.
- Deep technical and commercial acumen: Understands aviation maintenance, supply chain, cost optimization, and regulatory requirements while balancing precision with commercial viability.
- Mastery of Lean Six Sigma and CI methodologies: Expertise in optimizing workflows, eliminating waste, and improving TAT, OTD, efficiency, and utilization rates.
- Operational Readiness & Industrialization proficiency: Skilled in setting up scalable processes, workflow integration, facility layout, and process automation for Day 1 readiness.
- Expert in Quality Assurance & Compliance: Strong understanding of aviation industry standards, airworthiness regulations, and OEM/customer requirements
- Proficient in Production Planning & Resource Optimization: Ability to manage production schedules, manpower allocation, and capacity planning.
- Experience in Technology Integration & Digitalization: Strong ability to implement and optimize ERP systems and automation tools.
This advertiser has chosen not to accept applicants from your region.
1
Operations Manager
Dubai, Dubai
Neondex
Posted today
Job Viewed
Job Description
Join Neondex as an Operations Manager and help driveefficiency, scalability, and excellence across all business functions.
As an Operations Manager at Neondex, you will be responsible for overseeingbusiness operations, streamlining processes, and ensuring optimal efficiency across departments.
You will work closely with leadership to implement strategies that enhance productivity, managefinancial and operational risks, and drive business growth.
Responsibilities.- Oversee daily business operations and ensure efficiency across all departments.
- Develop and implement operational strategies to improve performance and scalability.
- Coordinate cross-functional teams to align goals and optimize workflow.
- Monitor financials, budgets, and resource allocation to maximize profitability.
- Ensure compliance with industry regulations and company policies.
- Proven experience in operations management, preferably in tech or finance industries.
- Strong leadership, strategic planning, and problem-solving skills.
- Ability to analyze business processes and implement improvements.
- Excellent communication and organizational skills.
- Experience with project management tools and financial oversight.
This advertiser has chosen not to accept applicants from your region.
2
Operations Manager
Dubai, Dubai
Qataryello
Posted today
Job Viewed
Job Description
Leading player in the Aviation, Aerospace industry
- Develop and implement MRO operational strategy aligned with industry best practices and continuous improvement.
- Lead and supervise floor line and shop floor management across all six gate operations (disassembly, repair, assembly, testing, final inspection), ensuring seamless transitions.
- Ensure adherence to safety, regulatory, and airworthiness compliance standards (Part 145, FAA, EASA).
- Develop and manage budgets for MRO operations, including CAPEX and OPEX, workforce planning, and financial efficiency.
- Monitor and drive KPIs such as Turnaround Time (TAT), On-Time Delivery (OTD), efficiency, and utilization rates across all gates.
- Implement Continuous Improvement (CI) initiatives, Lean Six Sigma methodologies, and process optimizations.
- Ensure Day 1 operational readiness, including ERP testing, mock operations, and risk mitigation.
- Identify and mitigate potential risks across MRO operations for regulatory compliance and business continuity.
- Collaborate with senior management, cross-functional teams, and external stakeholders (OEMs, suppliers, regulators) to optimize workflows.
- Proven MRO expertise: In-depth knowledge of engine maintenance, repair, and overhaul processes, covering Gate 0 to Gate 5 operations - atleast assembly and disassembly
- Strong project and change management skills: Ability to lead large-scale operational transitions, CI initiatives, and ERP implementations.
- Deep technical and commercial acumen: Understands aviation maintenance, supply chain, cost optimization, and regulatory requirements while balancing precision with commercial viability.
- Mastery of Lean Six Sigma and CI methodologies: Expertise in optimizing workflows, eliminating waste, and improving TAT, OTD, efficiency, and utilization rates.
- Operational Readiness & Industrialization proficiency: Skilled in setting up scalable processes, workflow integration, facility layout, and process automation for Day 1 readiness.
- Expert in Quality Assurance & Compliance: Strong understanding of aviation industry standards, airworthiness regulations, and OEM/customer requirements
- Proficient in Production Planning & Resource Optimization: Ability to manage production schedules, manpower allocation, and capacity planning.
- Experience in Technology Integration & Digitalization: Strong ability to implement and optimize ERP systems and automation tools.
This advertiser has chosen not to accept applicants from your region.
3
Operations Manager
Dubai, Dubai
Furless Beauty Insititute
Posted today
Job Viewed
Job Description
Furless Group, a rapidly growing beauty brand encompassing Furless Permanent, The Trading Corner, and Furless Beauty Institute, is seeking a seasoned Operations Manager for Furless Beauty Institute. This role requires leadership and expertise in all aspects of operations, sales management, education, compliance, and administration within a high-caliber beauty vocational training institute.
The ideal candidate will have direct experience administering internationally recognized beauty programs such as CIDESCO, CIBTAC, and ITEC. They must be adept at managing teams, driving sales, overseeing administrative functions, and ensuring the highest standards of education and regulatory compliance. The position includes managing the Dubai-based facility, with opportunities to expand to the GCC market. Reporting to the CEO, the Operations Manager will collaborate with departments such as Sales, Marketing, and Finance.
KEY RESPONSIBILITIES:
- Provide development, guidance, and leadership to the education, sales, and administrative teams, creating a high-performing culture focused on student success and operational excellence.
- Inspire and manage instructors and staff, ensuring alignment with institutional goals through performance reviews, KPI setting, training, and skills development.
- Drive team collaboration and mentorship to establish a culture of continuous learning and innovation across the institute.
- Act as a senior leadership team member, contributing to strategic planning, growth initiatives, and cross-functional coordination.
2) Sales and Administration Oversight
- Lead the sales team, ensuring they meet enrollment and revenue targets through effective training, coaching, and strategic planning.
- Oversee the administrative team to ensure operational efficiency, effective record management, and student satisfaction throughout the enrollment and education process.
- Collaborate with Sales and Marketing to align strategies with the institute’s growth and promotional goals.
3) Operations and Compliance
- Strategically design and implement educational programs that meet international standards, including CIDESCO, CIBTAC, and ITEC.
- Ensure full compliance with all local and international regulations, including KHDA, DHA, and other governing bodies. ● Lead curriculum development, integrating trends and industry advancements, while ensuring adherence to compliance standards.
- Manage the efficient scheduling of classes, instructors, and training/treatment rooms to optimize facility use. ● Analyze data to assess business performance, identify opportunities, and recommend improvements to meet operational goals.
- Develop, monitor, and oversee budgets, P&L, and expense reports to ensure financial accuracy and accountability.
4) Educational Content and Student Experience
- Ensure course content is innovative, engaging, and aligned with industry demands to attract and retain students. ● Oversee the development and maintenance of the online education platform, improving accessibility and learning outcomes.
- Enhance the student experience by addressing challenges related to education and personal development, ensuring successful progress toward graduation and licensure.
- Organize and execute industry events, guest lectures, and networking opportunities to enrich the educational journey.
5) Compliance and Quality Assurance
- Maintain compliance with regulatory and accrediting bodies, ensuring the institute adheres to the highest operational and educational standards.
- Conduct regular audits of student records, instructor qualifications, and classroom performance to assure quality and compliance.
- Stay up-to-date with changes in regulations and implement updates to policies and procedures as needed.
Ideal Candidate Qualifications
- Experience : 8–10 years in vocational beauty education, operational management, and compliance oversight within beauty training institutes.
- Expertise : Advanced knowledge of CIDESCO, CIBTAC, and ITEC standards and a track record of successful compliance management.
- Education : Diploma in esthetics/skin care required; Bachelor’s or associate degree is advantageous. DHA Allied Health Professional licensure is a plus.
- Leadership : Proven expertise in leading diverse teams, including sales, education, and administration, with a collaborative and proactive approach.
- Sales Acumen : Strong ability to drive and manage sales performance, supporting team growth and achieving revenue goals.
- Technical Skills : Proficiency in Microsoft Office Suite, Excel, PowerPoint, and digital platforms for learning and analytics.
- Communication : Exceptional verbal and written communication skills, with a strong focus on detail and client service.
- Adaptability : Ability to work flexible hours, including weekends and evenings, as needed. Valid UAE driver’s license required.
This advertiser has chosen not to accept applicants from your region.
4
Operations Manager
Dubai, Dubai
Luxuria Hotel Management
Posted 24 days ago
Job Viewed
Job Description
The Role
Job Summary: The Hotel Operations Manager is responsible for overseeing the day-to-day operations of a 4-star branded property, ensuring excellence in guest service, operational efficiency, and compliance with Wyndham brand standards. This role works closely with department heads to maintain high levels of guest satisfaction, maximize profitability, and uphold the hotel’s reputation as a preferred choice for business and leisure travelers. Key Responsibilities: 1. Operations & Guest Experience • Oversee daily operations across Front Office, Housekeeping, Food & Beverage, and Engineering. • Ensure brand service standards (Wyndham SOPs) are implemented consistently across all guest touchpoints. • Personally handle VIP guests, long-stay clientele, and escalated service recovery cases. • Monitor guest feedback through Medallia, TripAdvisor, Booking.com, and internal surveys, implementing action plans for improvement. 2. Staff Management & Development • Lead, train, and motivate department heads and operational associates to deliver Wyndham’s service culture. • Drive a positive work environment with focus on teamwork, staff recognition, and performance development. • Manage departmental rosters to optimize staffing levels while controlling labor costs. 3. Financial & Revenue Support • Support the General Manager and Finance team in preparing operational budgets and monthly forecasts. • Monitor operational costs, control wastage, and ensure departments work within allocated budgets. • Coordinate with the Revenue & Reservations Manager on upselling strategies, occupancy targets, and average daily rate (ADR) improvements. 4. Compliance & Standards • Ensure compliance with Wyndham International brand audits, local government regulations, and health & safety standards. • Oversee hygiene and food safety practices (HACCP) in collaboration with the Executive Chef and F&B team. • Conduct regular inspections of rooms, public areas, and back-of-house to maintain 4-star standards. 5. Strategic Contribution • Assist the General Manager in driving key performance indicators (KPIs) such as GOP, RGI, Guest Satisfaction Index, and Employee Engagement. • Implement operational improvements to enhance efficiency and guest loyalty.
Requirements
• Proven experience as an Operations Manager in the hospitality industry, preferably in a hotel setting. • Strong leadership and team management skills with the ability to inspire and develop staff. • Excellent organizational and multitasking abilities to manage diverse operational areas. • Outstanding communication and interpersonal skills to interact effectively with guests, staff, and stakeholders. • Financial acumen with experience in budgeting, forecasting, and cost control. • Problem-solving mindset with a focus on continuous improvement and guest satisfaction. • Knowledge of hospitality software and tools is a plus. • Ability to work in a fast-paced environment and adapt to changing priorities. • Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred.
About the company
Luxuria Hotel Management is a fully integrated pioneer hotel management company specialized in the hospitality sector and with an expanding portfolio across the Middle East and India. LHM provides hotel owners and developers a broad spectrum of world-class management solutions catering to all market segments from luxury to budget. LHMs strategic expansion in the Middle East and India (soon) has been successful in unlocking a world of opportunities while creating value for its customers, stakeholders, associate companies and its employees. The portfolio is currently located in the vibrant destination of Dubai United Arab Emirates, with a pipeline of hotels under development to grow LHMs regional footprint further. The target is to grow by another 2 hotel properties before the last quarter of 2019 and to have portfolio of 10 hotels by the year 2022.
Job Summary: The Hotel Operations Manager is responsible for overseeing the day-to-day operations of a 4-star branded property, ensuring excellence in guest service, operational efficiency, and compliance with Wyndham brand standards. This role works closely with department heads to maintain high levels of guest satisfaction, maximize profitability, and uphold the hotel’s reputation as a preferred choice for business and leisure travelers. Key Responsibilities: 1. Operations & Guest Experience • Oversee daily operations across Front Office, Housekeeping, Food & Beverage, and Engineering. • Ensure brand service standards (Wyndham SOPs) are implemented consistently across all guest touchpoints. • Personally handle VIP guests, long-stay clientele, and escalated service recovery cases. • Monitor guest feedback through Medallia, TripAdvisor, Booking.com, and internal surveys, implementing action plans for improvement. 2. Staff Management & Development • Lead, train, and motivate department heads and operational associates to deliver Wyndham’s service culture. • Drive a positive work environment with focus on teamwork, staff recognition, and performance development. • Manage departmental rosters to optimize staffing levels while controlling labor costs. 3. Financial & Revenue Support • Support the General Manager and Finance team in preparing operational budgets and monthly forecasts. • Monitor operational costs, control wastage, and ensure departments work within allocated budgets. • Coordinate with the Revenue & Reservations Manager on upselling strategies, occupancy targets, and average daily rate (ADR) improvements. 4. Compliance & Standards • Ensure compliance with Wyndham International brand audits, local government regulations, and health & safety standards. • Oversee hygiene and food safety practices (HACCP) in collaboration with the Executive Chef and F&B team. • Conduct regular inspections of rooms, public areas, and back-of-house to maintain 4-star standards. 5. Strategic Contribution • Assist the General Manager in driving key performance indicators (KPIs) such as GOP, RGI, Guest Satisfaction Index, and Employee Engagement. • Implement operational improvements to enhance efficiency and guest loyalty.
Requirements
• Proven experience as an Operations Manager in the hospitality industry, preferably in a hotel setting. • Strong leadership and team management skills with the ability to inspire and develop staff. • Excellent organizational and multitasking abilities to manage diverse operational areas. • Outstanding communication and interpersonal skills to interact effectively with guests, staff, and stakeholders. • Financial acumen with experience in budgeting, forecasting, and cost control. • Problem-solving mindset with a focus on continuous improvement and guest satisfaction. • Knowledge of hospitality software and tools is a plus. • Ability to work in a fast-paced environment and adapt to changing priorities. • Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred.
About the company
Luxuria Hotel Management is a fully integrated pioneer hotel management company specialized in the hospitality sector and with an expanding portfolio across the Middle East and India. LHM provides hotel owners and developers a broad spectrum of world-class management solutions catering to all market segments from luxury to budget. LHMs strategic expansion in the Middle East and India (soon) has been successful in unlocking a world of opportunities while creating value for its customers, stakeholders, associate companies and its employees. The portfolio is currently located in the vibrant destination of Dubai United Arab Emirates, with a pipeline of hotels under development to grow LHMs regional footprint further. The target is to grow by another 2 hotel properties before the last quarter of 2019 and to have portfolio of 10 hotels by the year 2022.
This advertiser has chosen not to accept applicants from your region.
5
Business Operations Manager
Dubai, Dubai
Innovation Direct Employment Services
Posted 22 days ago
Job Viewed
Job Description
The Role
Business Operations Manager – Protective Coating Join a leading company in the field of protective painting, sandblasting, and corrosion control with a robust workforce of 800 technicians delivering services on-site and offshore! Role Mission: Act as the lead account manager for a high priority industrial client, overseeing all operational execution at our service yard and the client’s facility. You will ensure service excellence, drive operational efficiency, and expand scope of services. Key Responsibilities: • Serve as the primary liaison for a major strategic industrial client. • Manage warehouse and site operations—from pipe intake to coating delivery—ensuring quality, safety, and client satisfaction. • Identify opportunities to upsell or cross sell additional services and negotiate contract extensions. • Monitor service delivery KPIs, financial performance, and drive margin improvement. • Ensure strict HSE compliance and adherence to SLA requirements. • Coordinate operations across logistics, quality, HSE, and finance teams.
Requirements
• 8+ years in account or operations management within industrial services, coatings, or oil & gas. • Experience managing large, strategic accounts or industrial client relationships. • Technical understanding of surface preparation, coatings, and yard-based logistics. • Strong commercial acumen and proven negotiation skills. • GCC operational experience preferred.
About the company
The Innovations Group has been operating within the UAE for close to 2 decades and is one of the market leaders in Employee Outsourcing & Recruitment services. We work across myriad industries servicing the private sector, government, banking & financial institutions and other SME's. As a pioneer in employee outsourcing, we currently have 11,000+ employees outsourced to our clients. We specialize in providing permanent and temporary staffing solutions for diverse nationalities, skill sets & domain expertise.
Business Operations Manager – Protective Coating Join a leading company in the field of protective painting, sandblasting, and corrosion control with a robust workforce of 800 technicians delivering services on-site and offshore! Role Mission: Act as the lead account manager for a high priority industrial client, overseeing all operational execution at our service yard and the client’s facility. You will ensure service excellence, drive operational efficiency, and expand scope of services. Key Responsibilities: • Serve as the primary liaison for a major strategic industrial client. • Manage warehouse and site operations—from pipe intake to coating delivery—ensuring quality, safety, and client satisfaction. • Identify opportunities to upsell or cross sell additional services and negotiate contract extensions. • Monitor service delivery KPIs, financial performance, and drive margin improvement. • Ensure strict HSE compliance and adherence to SLA requirements. • Coordinate operations across logistics, quality, HSE, and finance teams.
Requirements
• 8+ years in account or operations management within industrial services, coatings, or oil & gas. • Experience managing large, strategic accounts or industrial client relationships. • Technical understanding of surface preparation, coatings, and yard-based logistics. • Strong commercial acumen and proven negotiation skills. • GCC operational experience preferred.
About the company
The Innovations Group has been operating within the UAE for close to 2 decades and is one of the market leaders in Employee Outsourcing & Recruitment services. We work across myriad industries servicing the private sector, government, banking & financial institutions and other SME's. As a pioneer in employee outsourcing, we currently have 11,000+ employees outsourced to our clients. We specialize in providing permanent and temporary staffing solutions for diverse nationalities, skill sets & domain expertise.
This advertiser has chosen not to accept applicants from your region.
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6
Engineering Operations Manager
Dubai, Dubai
Eaton Corporation
Posted 2 days ago
Job Viewed
Job Description
Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a **new sustainable campus in Dubai,** which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Eaton is seeking an **Engineering Operations Manager** **for our Life Safety Division** to be responsible for leading and executing engineering programmes focused on New Product Introduction (NPI) and Value Analysis and Value Engineering (VAVE) across the Life Safety product lines. The successful candidate will drive programme delivery, ensure alignment with business goals, and foster cross-functional collaboration across global teams .
**What you'll do:**
- Leads the team in the NPI program management and VAVE functions across all Life Safety locations
- Leads the planning and execution of NPI and VAVE programs from concept to launch.
- Manages program scope, timelines, budgets, and resource allocation using PROLaunch methodology.
- Responsible for ensuring high quality of new products and enhanced existing products for all product lines
- Ensures compliance with engineering standards and regulatory requirements.
- Bringing in standard processes, methods and models to project management
- Building strong project managment capability within Life Safety
- Bringing in Strong Inter personal skills and a culture of on time delivery
- Bringing in engineering excellence to build discipline of on-time gates, and green metric culture to accelerate NPIs towards market launch
- Deployment of strong VAVE execution strategy, driving continuous improvement and cost optimisation
- Outside in perspective to driving innovation culture within Life Safety
- Collaborates with Product Line Managers to define technical roadmaps and prioritise engineering initiatives.
- Facilitates cross-functional team coordination across engineering, manufacturing, quality, and supply chain.
- Liase with global/EMEA Eaton program management, Engineering Functional excellence teams to ensure alignment
- Supervise (dotted) engineering teams present within the same site
- Establish and maintain an active and effective collaboration with other engineering leaders within Life Safety and within EATON.
- Encourage the teams to follow common processes of product development/Prolaunch across all developments"
**Qualifications:**
- Bachelor or master's degree of Engineering and PMP or equivalent project management certification.
- Minimum 7 years of experience in program management in engineering or product development in the electronics industry.
**Skills:**
- Proficiency knowledge of technologies in Life Safety or related product domains would be beneficial.
- Proven success at delivering NPI and VAVE projects - understanding project management tools and methodologies.
- Excellent organizational skills, attention to detail, ability to organize and prioritize the work, ability to work in team and to work under preasure.
- Communication, leadership and stakeholder management skills are important as well as working in a matrixed multi-site environment.
**What We Offer You:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Detailed induction support and well-structured onboarding
+ Balance your work and life with a hybrid worktime model
#LI-YH1
**Living and Working in Dubai**
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Eaton is seeking an **Engineering Operations Manager** **for our Life Safety Division** to be responsible for leading and executing engineering programmes focused on New Product Introduction (NPI) and Value Analysis and Value Engineering (VAVE) across the Life Safety product lines. The successful candidate will drive programme delivery, ensure alignment with business goals, and foster cross-functional collaboration across global teams .
**What you'll do:**
- Leads the team in the NPI program management and VAVE functions across all Life Safety locations
- Leads the planning and execution of NPI and VAVE programs from concept to launch.
- Manages program scope, timelines, budgets, and resource allocation using PROLaunch methodology.
- Responsible for ensuring high quality of new products and enhanced existing products for all product lines
- Ensures compliance with engineering standards and regulatory requirements.
- Bringing in standard processes, methods and models to project management
- Building strong project managment capability within Life Safety
- Bringing in Strong Inter personal skills and a culture of on time delivery
- Bringing in engineering excellence to build discipline of on-time gates, and green metric culture to accelerate NPIs towards market launch
- Deployment of strong VAVE execution strategy, driving continuous improvement and cost optimisation
- Outside in perspective to driving innovation culture within Life Safety
- Collaborates with Product Line Managers to define technical roadmaps and prioritise engineering initiatives.
- Facilitates cross-functional team coordination across engineering, manufacturing, quality, and supply chain.
- Liase with global/EMEA Eaton program management, Engineering Functional excellence teams to ensure alignment
- Supervise (dotted) engineering teams present within the same site
- Establish and maintain an active and effective collaboration with other engineering leaders within Life Safety and within EATON.
- Encourage the teams to follow common processes of product development/Prolaunch across all developments"
**Qualifications:**
- Bachelor or master's degree of Engineering and PMP or equivalent project management certification.
- Minimum 7 years of experience in program management in engineering or product development in the electronics industry.
**Skills:**
- Proficiency knowledge of technologies in Life Safety or related product domains would be beneficial.
- Proven success at delivering NPI and VAVE projects - understanding project management tools and methodologies.
- Excellent organizational skills, attention to detail, ability to organize and prioritize the work, ability to work in team and to work under preasure.
- Communication, leadership and stakeholder management skills are important as well as working in a matrixed multi-site environment.
**What We Offer You:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Detailed induction support and well-structured onboarding
+ Balance your work and life with a hybrid worktime model
#LI-YH1
**Living and Working in Dubai**
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
This advertiser has chosen not to accept applicants from your region.
7
Engineering Operations Manager
Dubai, Dubai
Eaton Corporation
Posted 2 days ago
Job Viewed
Job Description
Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a **new sustainable campus in Dubai,** which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Eaton is seeking an **Engineering Operations Manager** **for our Life Safety Division** to be responsible for leading and executing engineering programmes focused on New Product Introduction (NPI) and Value Analysis and Value Engineering (VAVE) across the Life Safety product lines. The successful candidate will drive programme delivery, ensure alignment with business goals, and foster cross-functional collaboration across global teams .
**What you'll do:**
- Leads the team in the NPI program management and VAVE functions across all Life Safety locations
- Leads the planning and execution of NPI and VAVE programs from concept to launch.
- Manages program scope, timelines, budgets, and resource allocation using PROLaunch methodology.
- Responsible for ensuring high quality of new products and enhanced existing products for all product lines
- Ensures compliance with engineering standards and regulatory requirements.
- Bringing in standard processes, methods and models to project management
- Building strong project managment capability within Life Safety
- Bringing in Strong Inter personal skills and a culture of on time delivery
- Bringing in engineering excellence to build discipline of on-time gates, and green metric culture to accelerate NPIs towards market launch
- Deployment of strong VAVE execution strategy, driving continuous improvement and cost optimisation
- Outside in perspective to driving innovation culture within Life Safety
- Collaborates with Product Line Managers to define technical roadmaps and prioritise engineering initiatives.
- Facilitates cross-functional team coordination across engineering, manufacturing, quality, and supply chain.
- Liase with global/EMEA Eaton program management, Engineering Functional excellence teams to ensure alignment
- Supervise (dotted) engineering teams present within the same site
- Establish and maintain an active and effective collaboration with other engineering leaders within Life Safety and within EATON.
- Encourage the teams to follow common processes of product development/Prolaunch across all developments"
**Qualifications:**
- Bachelor or master's degree of Engineering and PMP or equivalent project management certification.
- Minimum 7 years of experience in program management in engineering or product development in the electronics industry.
**Skills:**
- Proficiency knowledge of technologies in Life Safety or related product domains would be beneficial.
- Proven success at delivering NPI and VAVE projects - understanding project management tools and methodologies.
- Excellent organizational skills, attention to detail, ability to organize and prioritize the work, ability to work in team and to work under preasure.
- Communication, leadership and stakeholder management skills are important as well as working in a matrixed multi-site environment.
**What We Offer You:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Detailed induction support and well-structured onboarding
+ Balance your work and life with a hybrid worktime model
#LI-YH1
**Living and Working in Dubai**
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Eaton is seeking an **Engineering Operations Manager** **for our Life Safety Division** to be responsible for leading and executing engineering programmes focused on New Product Introduction (NPI) and Value Analysis and Value Engineering (VAVE) across the Life Safety product lines. The successful candidate will drive programme delivery, ensure alignment with business goals, and foster cross-functional collaboration across global teams .
**What you'll do:**
- Leads the team in the NPI program management and VAVE functions across all Life Safety locations
- Leads the planning and execution of NPI and VAVE programs from concept to launch.
- Manages program scope, timelines, budgets, and resource allocation using PROLaunch methodology.
- Responsible for ensuring high quality of new products and enhanced existing products for all product lines
- Ensures compliance with engineering standards and regulatory requirements.
- Bringing in standard processes, methods and models to project management
- Building strong project managment capability within Life Safety
- Bringing in Strong Inter personal skills and a culture of on time delivery
- Bringing in engineering excellence to build discipline of on-time gates, and green metric culture to accelerate NPIs towards market launch
- Deployment of strong VAVE execution strategy, driving continuous improvement and cost optimisation
- Outside in perspective to driving innovation culture within Life Safety
- Collaborates with Product Line Managers to define technical roadmaps and prioritise engineering initiatives.
- Facilitates cross-functional team coordination across engineering, manufacturing, quality, and supply chain.
- Liase with global/EMEA Eaton program management, Engineering Functional excellence teams to ensure alignment
- Supervise (dotted) engineering teams present within the same site
- Establish and maintain an active and effective collaboration with other engineering leaders within Life Safety and within EATON.
- Encourage the teams to follow common processes of product development/Prolaunch across all developments"
**Qualifications:**
- Bachelor or master's degree of Engineering and PMP or equivalent project management certification.
- Minimum 7 years of experience in program management in engineering or product development in the electronics industry.
**Skills:**
- Proficiency knowledge of technologies in Life Safety or related product domains would be beneficial.
- Proven success at delivering NPI and VAVE projects - understanding project management tools and methodologies.
- Excellent organizational skills, attention to detail, ability to organize and prioritize the work, ability to work in team and to work under preasure.
- Communication, leadership and stakeholder management skills are important as well as working in a matrixed multi-site environment.
**What We Offer You:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Detailed induction support and well-structured onboarding
+ Balance your work and life with a hybrid worktime model
#LI-YH1
**Living and Working in Dubai**
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
This advertiser has chosen not to accept applicants from your region.
8
Senior Operations Manager
Dubai, Dubai
LINKVIVA Live Communications
Posted today
Job Viewed
Job Description
Drive World-Class Operations for a Flagship CulturalEvent
About Us
Founded in 2003, we’ve built a legacy of unforgettableexperiences across the Middle East. From cultural festivals to flagship publicevents, our work blends logistical excellence with creative ambition to shapemoments that matter.
We are LINKVIVA — creators of experiences that livebeyond the day.
Our Energy (Values) – The 5Ps
People – We riseby lifting others.
Positivity – We see the light, even in chaos.
Perfection – Not flawless. But fearless in chasing better.
Pioneering – We break molds, not rules.
️ Passion – We lead with fire in the belly.
Why You’ll Love Working Here
Strategic Leadership – You will lead end-to-end operational planning and execution for one of theUAE’s most iconic cultural festivals.
Event Impact – Your expertise will ensure seamless site operations,vendor management, guest flow, and safety compliance for a high-profile publicevent.
Collaborative Environment – You’ll work with LINKVIVA leadership,internal teams, government stakeholders, and vendors to deliver an exceptionalMOTN experience.
About the Role
As Senior Operations Manager , you will be responsiblefor leading all operational aspects of the MOTN project in Dubai, from initialplanning through to post-event debrief. You will oversee site build, logistics,vendor integration, crowd management, and compliance, ensuring the highestdelivery standards in line with client and government expectations. This rolerequires strategic oversight, hands-on problem-solving, and strong leadershipof large on-site teams.
What You’ll Do
• Lead operational strategy, planning, and execution for theproject in Dubai.
• Oversee site layout, build schedules, and infrastructure installation,ensuring timely delivery.
• Manage relationships with government entities, DCT, and key stakeholders toalign on operational approvals and requirements.
• Supervise vendor operations, including F&B, security, cleaning,logistics, and infrastructure suppliers.
• Implement and enforce health, safety, and emergency protocols in line withUAE regulations.
• Coordinate crowd management, guest services, ticketing operations, andaccessibility arrangements.
• Ensure all operational documentation is accurate, including site plans, riskassessments, and compliance reports.
• Lead daily site briefings, inspections, and troubleshooting throughout thebuild, event, and dismantle phases.
• Manage post-event operational reporting, including lessons learned andsupplier evaluations.
Essential Qualifications
Bachelor’s degree or relevantexperience in operations management, event management, or logistics.
6+ years of experience in large-scale eventoperations, ideally in the UAE.
Proven leadership of multi-disciplinary teams andlarge-scale site builds.
Strong vendor management and contract negotiationskills.
In-depth knowledge of UAE health & safetyregulations and operational compliance.
Excellent communication, decision-making, andcrisis management abilities.
Strong government liaison skills, particularly with DCT Abu Dhabi and DubaiMunicipality.
Advanced crowd management planning experience.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9