832 Operations Manager jobs in Dubai

To manage day-to-day shift operations across all functions and ensure the timely and efficient delivery of airline catering services following SLAs, Planned Time of Service (PTS), and other key performance indicators.

Key Result Areas

• Ensure full compliance with relevant operational standards, regulatory requirements, and safety protocols. Review incidents, escalate appropriately, and implement corrective actions to mitigate risk.
• Oversee all operational functions during the shift to achieve optimal service delivery. Support management in meeting key performance indicators (KPIs), including on-time delivery and service quality.
• Collaborate with internal departments and external stakeholders to meet service delivery expectations. Escalate critical issues with actionable recommendations.
• Coordinate across departments to maintain operational resilience. Manage and escalate disruptions, activating business continuity plans when required.
• Support and implement Lean initiatives to improve operational processes. Oversee shift activities to ensure timely and safe execution of handovers and service schedules.
• Execute approved operational procedures and provide ongoing guidance to Assistant Operations Managers to ensure consistent and efficient execution.
• Monitor and manage team performance, identifying and supporting high-potential talent and addressing underperformance effectively. Resolve conflicts pragmatically to maintain productivity.
• Provide coaching and mentoring to direct and indirect reports. Promote a culture of continuous learning and self-development aligned with organisational goals.
• Assess manpower requirements in coordination with Senior Operations Managers. Provide input into workforce planning and recruitment processes as needed.
• Lead shift operations across all functions to ensure timely delivery of services in compliance with SLAs, PTS, and other key metrics.

Job Context

This role operates within established operational frameworks and standard procedures. The jobholder is expected to stay informed of external and internal factors that may affect operational practices and proactively adapt to evolving challenges.

Minimum Education, Experience & Skills

Qualifications

• Bachelor's degree or equivalent qualification (required)
• Lean Six Sigma certification (preferred)

Experience & Knowledge

• Minimum 7 years of experience in managing large-scale operational activities, preferably within logistics, airline catering, or airside operations
• Proven experience in leading service improvement and operational efficiency initiatives

Skills

• Strong communication skills across all levels of the organisation
• Results-oriented with strong problem-solving capabilities
• Ability to build effective working relationships with internal and external stakeholders
• Confident in challenging processes and driving innovation
• Proven analytical skills and ability to interpret quantitative and qualitative data

• Monitor the end-to-end execution of real estate development projects in coordination with project management, engineering, and design teams.
• Track progress against project milestones, budgets, and timelines; proactively identify and address bottlenecks.
• Support the preparation and execution of project delivery plans, including site readiness, approvals, and handovers.

• Establish and refine SOPs (Standard Operating Procedures) for operations across departments.
• Identify gaps in workflows and propose solutions to improve efficiency, accountability, and output.
• Maintain operational dashboards, reports, and documentation to support decision-making.

• Coordinate with departments such as Sales, Marketing, Legal, Finance, and Procurement to ensure seamless information flow and alignment on project deliverables.
• Act as a central point of communication for internal teams and external vendors to resolve operational issues.

• Manage relationships with key vendors, contractors, and consultants to ensure timely execution and service quality.
• Oversee contract compliance, payment schedules, and performance benchmarks.

• Ensure operational processes comply with local regulations, health & safety standards, and internal governance policies.
• Support risk assessments and mitigation planning for project and operational risks.

• Bachelor's degree in Engineering, Construction Management, Business Administration, or related field (MBA or PMP certification is a plus).
• 6–10 years of experience in operations or project management, preferably within real estate development or construction.
• Strong understanding of project life cycles in real estate, including regulatory processes, design, procurement, and execution.
• Proven ability to manage multiple projects and teams simultaneously in a fast-paced environment.
• Excellent organizational, analytical, and communication skills.
• Proficient in project management tools (e.g., MS Project, Primavera, or similar) and ERP systems.

• Competitive salary with performance-based incentives.
• Health and wellness benefits.
• Opportunities for career progression in a fast-growing real estate company.
• Exposure to landmark projects and industry leaders.
• A collaborative and high-performance work environment

OPERATIONS MANAGER - DUBAI

We have been retained by a international client based in Dubai. They are looking to strengthen their team by adding an Operations Manager to run their outlets. The successful applicant will be responsible for the day-to-day running and managment of all their outlets.This role demands a deep understanding of the coffee industry, encompassing everything from roasting to barista training. The ideal candidate will possess strong leadership, communication, organizational, and problem-solving skills.

Responsibilities included, but not limited to :

• Operational Policies and Procedures : Develop and implement policies to ensure consistency across all outlets.
• Inventory and Supply Chain Management : Optimize efficiency and minimize costs by managing inventory levels, ordering, and logistics.
• Performance Monitoring : Use KPIs to identify improvement opportunities and implement strategies.
• Staff Management : Recruit, train, and supervise outlet managers and staff to maintain high standards and deliver exceptional customer service.
• Manpower Budget : Oversee and manage the manpower budget.
• Marketing Collaboration : Work with the marketing team to develop and execute promotional campaigns.
• Compliance : Ensure adherence to health, safety, and food hygiene standards.
• Financial Oversight : Manage budgeting, cost control, and financial performance to meet profitability targets.
• Coffee Program Oversight : Oversee coffee roasting, recipe development, flavor of the month creation, coffee bean sales, barista training, machine calibration, and event coordination.

Ideal candidate :

• 3 years' experience as an Operations Manager within the coffee industry.
• Must be able to work in a high pressure fast-paced environment
• Ability to manage and led teams
• Financial acumen

Salary package :
AED2000

Restaurant Operations Manager

Mandarin Oriental Jumeira, Dubai seeks a skilled Restaurant Operations Manager to oversee the smooth operation of Casa Amor restaurant. The ideal candidate will possess excellent leadership skills, be able to multitask with ease and have extensive knowledge in hospitality management.

• Support the Outlet Manager in all operational aspects of the restaurant.
• Prioritise tasks based on business volumes and related parameters.
• Take charge of the outlet and department in the Outlet Manager's absence.
• Enforce and monitor operational standards as per policies, SOPs and quality measures.
• Supervise side duty schedules for all positions and ensure compliance.
• Oversee maintenance and cleanliness of the outlet; conduct regular walk-throughs with engineering and housekeeping.
• Manage daily operations and shifts to ensure seamless service delivery.
• Maintain effective communication with the Chef de Cuisine and team during operation hours.
• Ensure reservations are well-managed and seating capacities are maximised.
• Identify areas for improvement in service and food quality by reviewing audit reports and guest feedback.
• Monitor POS setups and regularly check item accuracy.
• Ensure menu accuracy, up-to-date descriptions and presentation; oversee distribution of menus.
• Foster a culture of continuous learning and development within the team.
• Collaborate with colleagues to drive sales growth and improve customer satisfaction.

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• 3 years' experience as an assistant restaurant manager in a luxury hotel or high-end independent restaurant.
• International work experience in at least two regions: Asia, Europe, North America and preferably the Middle East.
• Restaurant pre-opening experience is a must.
• Strong analytical and problem-solving skills.
• Competent computer skills including MS Office or equivalent.
• Excellent verbal and written English communication.

• Learning & Development: We provide unique training programs to support your career growth.
• MOstay: Complimentary nights and attractive rates on rooms for you and your loved ones through our MOstay program.
• Health & Colleague Wellness: A variety of health benefits and wellness programs for colleagues.
• Competitive salary and benefits package.

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Industries
• Hospitality

Job Overview:

We are seeking an experienced Logistics Coordinator to join our team. The ideal candidate will have a strong background in supply chain management and excellent communication skills.

• Assist the Procurement Director in overseeing supply chain operations, including transportation and inventory management.
• Communicate with suppliers regarding cargo/order readiness and ensure accurate documentation.
• Coordinate with Forwarders and Clearing Agents to facilitate prompt and proper movement of shipments.
• Prepare comprehensive reports on shipment status, costs, timelines, and productivity for the Procurement Director.
• Ensure compliance with regulatory requirements by registering products with relevant authorities.
• Book containers with transportation companies to optimize logistics and minimize costs.

• At least 3 years of experience in the UAE logistics industry.
• Ability to relocate or work in Sharjah.

The ideal candidate will possess excellent analytical and organizational skills, with a strong attention to detail and ability to optimize logistical procedures.

Dubai, United Arab Emirates | Posted on 02/05/2025

Weare seeking an experienced and detail-oriented Operations Manager to overseedaily operations and ensure efficiency across all processes at Hassi PropertiesReal Estate. This role is integral to maintaining a high standard of servicedelivery, managing operational budgets, and coordinating with internal teams tostreamline workflows. The ideal candidate will have a strong background inoperations management, preferably within real estate or property investmentsectors, and a deep understanding of the Dubai real estate market.
Key Responsibilities

• Operational Strategy & Efficiency
○ Develop and implement operational policies and procedures to enhanceproductivity.
○ Identify and execute process improvements to increase efficiency and reducecosts.
○ Collaborate with the executive team to align operations with company goals.

• Team Leadership & Management
○ Oversee daily operations, ensuring alignment with strategic goals.
○ Manage, mentor, and develop the operations team to ensure high performance.
○ Foster a collaborative environment that encourages teamwork andaccountability.

• Client Service Excellence
○ Ensure all operational activities contribute to a high standard of clientservice.
○ Address and resolve client inquiries and issues in coordination with thesales and client relations teams.
○ Develop and implement strategies to enhance client satisfaction andexperience.

• Budgeting & Financial Oversight
○ Prepare and manage operational budgets, monitoring expenses and allocatingresources efficiently.
○ Provide regular financial reports on operational performance, identifyingareas for improvement.
○ Work closely with finance to ensure accurate financial tracking andreporting.

• Vendor and Partner Relations
○ Manage relationships with external vendors, service providers, and partners.
○ Negotiate contracts and maintain strong vendor relationships to ensurehigh-quality services.
○ Regularly evaluate vendor performance and identify new opportunities forpartnerships.

• Compliance & Risk Management
○ Ensure compliance with all regulatory requirements related to real estateoperations.
○ Conduct regular risk assessments to mitigate potential operational risks.
○ Develop contingency plans to ensure operational continuity in case ofdisruptions.

• Reporting & Analytics
○ Track and analyze key operational metrics to assess and enhance efficiency.
○ Provide regular reports to management on operational successes and areasneeding improvement.
○ Use data-driven insights to make informed decisions and adjust strategies asnecessary.
Key Performance Indicators (KPIs)

• Operational Efficiency
○ Reduction in operational costs by a targeted percentage per quarter.
○ Improved process turnaround times by a set number of days.

• Client Satisfaction
○ Maintain a client satisfaction score of (specific score or percentage).
○ Increase client retention rate by a targeted percentage year-over-year.

• Budget Management
○ Ensure operations remain within the allocated budget.
○ Reduce waste and operational expenses without compromising quality.

• Team Performance
○ Increase team productivity and efficiency by a specific percentage.
○ Ensure timely completion of team projects and milestones.

• Compliance
○ Maintain zero compliance violations.
○ Complete regular compliance training and assessments.

●Bachelor's degree in Business Administration, Operations Management, RealEstate, or a related field.
● Minimum of 5-7 years of experience in operations management, preferably inreal estate or property investment.
● Proven track record of improving operational efficiency and managing budgets.
● Strong knowledge of the Dubai real estate market and regulatory requirements.
● Excellent leadership, organizational, and problem-solving skills.
● Proficiency in operational software, CRM systems, and data analysis tools.
● Ability to work independently, as well as collaboratively across departments.
● Strong communication skills; fluency in English is required, and proficiencyin Arabic is a plus.
What We Offer
● Competitive salary and performance-based bonuses.
● Opportunities for career growth and professional development.
● A supportive and collaborative work environment.
● Access to a diverse portfolio of high-quality properties.
● Health insurance and other benefits.

We are seeking an experienced professional to oversee the day-to-day operations of our eight buildings in Dubai.

The ideal candidate will be responsible for managing a team of 12 staff members, ensuring smooth coordination with contractors and maintaining high standards of safety compliance and service delivery.

This role requires strong leadership skills, excellent communication and stakeholder management abilities, as well as experience working with contractors and subcontractors.

• Main Responsibilities:
• Oversee daily facility operations across eight buildings.
• Lead and supervise a team of 12 on-site staff.
• Manage relationships and contracts with contractors to ensure timely and quality service delivery.
• Ensure compliance with UAE regulations, health and safety standards, and company policies.

Requirements

• Proven experience as a Facilities Manager or in a similar leadership role within property/facilities management.
• Ability to manage multiple buildings simultaneously.
• Excellent communication and stakeholder management skills.
• Experience of working with Contractors and Subcontractors and getting work done within timelines.

Preferred Qualifications

• Previous experience managing facilities in the UAE.
• Knowledge of building systems (HVAC electrical plumbing security systems).
• Fluency in Hindi and Urdu (to effectively communicate with staff and contractors).
• Strong knowledge of health safety and compliance regulations in the UAE.

About This Role

This is an exciting opportunity for a motivated and experienced professional to join our team. If you have the necessary skills and qualifications, we encourage you to apply.
Key Skills:

• Leadership skills.
• Communication skills.
• Project management skills.
• Facilities management software proficiency.
• English fluency.

Apply Now

Job Title:

Job Description

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)

• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements

• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)

• Create and maximize relationships with client partners

• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance

• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching

• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner

• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements

• Attend business reviews with the client

• Handle a team of team leaders

• Bachelor Degree in related field with more than 3 years of experience.

• Call center experience within real estate sector preferred

• Bilingual English (B2 + level ) and Arabic speaker .

• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal

• Work well under pressure and follow through on items to completion while maintaining professional demeanor

• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates

• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

• Demonstrated ability to mentor, coach and provide direction to a team of employees

• Willingness to work a flexible schedule

Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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At a leading e-commerce company, we're working to be the most customer-centric entity on earth. To achieve this goal, we need exceptionally talented individuals with bright and driven minds. If you'd like to help us build an efficient logistics network, this is your chance to make history.

The Operations Manager will be responsible for all West region operations facilities planning, and for managing third-party service providers for maintenance and facilities services.

Key Responsibilities:

• Drive project activities in the West region as per established guidelines.
• Oversee building and facilities maintenance ensuring reliability, performance, and cost-effectiveness.
• Manage equipment maintenance, including trolleys, conveyors, workstations, labeling machines, PLC control systems, electrical systems, etc., leading a team of technicians.
• Develop and implement preventive maintenance routines on equipment.
• Coordinate material purchasing with the procurement team.
• Develop and maintain a stock of spare parts.
• Provide feedback and analysis on equipment performance and availability.
• Manage day-to-day equipment issues with operations teams, setting priorities and organizing work.
• Lead a team of maintenance technicians and third-party facilities service providers, defining goals, priorities, staff planning, and training to ensure service levels.
• Ensure a safe working environment by applying safety policies and collaborating with the safety team.
• Maintain site cleanliness within 5S standards.
• Support the engineering team during equipment installation.
• Be a leader within the group and other teams, offering creative solutions.

Required Skills and Qualifications:

• The candidate should have knowledge of HVAC systems and be able to drive Heat Index projects, Project Elevate, and SOP standardization, coordinating with stakeholders.