288 Customer Service jobs in the United Arab Emirates

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Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Ferrero is excited to offer an incredible opportunity for recent graduates in the UAE to kickstart their careers as a Customer Service Specialist.

Based in the vibrant city of Dubai, this role is part of Ferrero's commitment to support and nurture young talent through a structured two-year rotational program.

As a Customer Service Specialist, you will embark on a dynamic journey through our Supply Chain department.

This two-year rotational program includes one year in Customer Service, and the final year in Logistics to gain hands-on experience in their respective operations.

Customer Service: In this role, you will handle shipments, manage relationships with key accounts across Dubai and the Northern Emirates, and ensure timely order management. You will also be responsible for meeting Service Level Agreements (SLAs) with business partners, analyzing Key Performance Indicators (KPIs), and proposing solutions to improve customer service.

Logistics: In this role, you will manage inbound shipments, ensuring timely arrivals and handling escalations. You will coordinate the registration of new products with the Dubai Municipality and manage inventory cycles to ensure stock accuracy.

To be successful in this role, you should hold a bachelor's degree in Business Administration. You have a passion for continuous improvement, possess strong communication and interpersonal skills, and demonstrate detail-orientation mindset.Proficiency in Microsoft Excel is a plus.

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you'll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Job Summary

We are seeking a professional to join our team as a Customer Service Representative . The ideal candidate will be responsible for providing exceptional service to our guests, taking orders and serving food and beverages in a timely and efficient manner.

Key Responsibilities:

• To project a positive and professional image to all guests at all times
• Manage cultural needs and expectations of guests
• Upsell and identify additional revenue opportunities
• Maintain and adhere to billing policies and procedures
• Punctual attendance to each shift
• Maintain positive teamwork spirit at all times
• Accurate and timely delivery of orders to guests
• Assist in training new team members
• Assistance in overcoming logistic issues in serving a timely food/beverage product in acceptable quantity, presentation and consistency
• Completion of progress training & participation in related activities

Requirements:

• High school degree required
• Must be able to speak, read, write and understand the primary language(s) used in the workplace;
• Must be able to read and write to facilitate communication
• Requires good communication skills, both verbal and written;
• Ability to dialogue informally and effectively with coworkers through clear articulation of ideas and active listening;
• Basic knowledge of hotel food and beverage operations;
• Basic knowledge of food and alcoholic beverages;
• Basic computational ability;
• Be aware of health, safety & fire regulations and abide by their terms
• Maintain high standards of personal hygiene at all times
• Demonstrate proper and safe usage of equipment
• Ensure full uniform is worn at all times
• Care in service to avoid accidents
• Maintain a clean and tidy work area

Benefits

The successful candidate will enjoy a competitive salary and benefits package, including opportunities for career advancement and professional development.

What We Offer

We offer a dynamic and supportive work environment, where you can grow and develop your skills and expertise. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

We are seeking a highly skilled and experienced Senior Service Crew member to join our team. As a Senior Service Crew, you will be responsible for providing exceptional customer service and ensuring that all guests have a positive experience.

• Provide visual cues for guests to make a positive first impression.
• Follow the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate.
• Deliver consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge.
• Enhance the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure the accuracy of every order for every guest.
• Ensure every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
• Maintain speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs.
• Promptly execute service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.

• Follow all operations standards and guidelines for preparation of products according to training and instructional materials provided.
• Prepare all products as required, following the order monitor to ensure the accuracy of every order.
• Communicate showcase and product needs to ensure proper product availability for guests.
• Regularly take temperatures of the required products and record in the Time & Temperature Log.

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A fun and dynamic work environment.

• High school diploma or equivalent.
• Previous experience in customer service or hospitality industry.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

1. Provide excellent customer service by attending to incoming calls within the quality guidelines.
2. Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
4. Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
5. Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
6. Maintain customer records by updating customer history through service requests/complaints and notes.
7. Maintain confidentiality of the bank's customers and data.
8. Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.
9. Attend to special tasks assigned by team leader and managers.
10. Demonstrate flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.
11. Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.

As a Guest Service Ambassador, you will play a pivotal role in delivering exceptional guest experiences at our esteemed hotel. Your warm welcome and attentiveness will set the tone for a memorable stay.

The key to your success lies in providing outstanding service with a smile. Here are some essential responsibilities:

• Guest Greeting

We expect you to greet guests in a friendly and professional manner, ensuring they feel valued and appreciated from arrival to departure. A genuine smile, a warm greeting, and a willingness to help will make all the difference.

• Effective Communication

Excellent communication skills are crucial in maintaining seamless service delivery. You will need to effectively communicate with various departments to ensure that every guest's needs are met efficiently.

• Staying Informed

It is essential to stay up-to-date on hotel services and local knowledge, keeping abreast of any changes or updates. This will enable you to provide expert advice and recommendations to our discerning guests.

• Guest Profile Management

You will be responsible for monitoring guest profiles through the Opera Guest profile system, ensuring that their preferences and requirements are accurately recorded and respected.

• Luggage Assistance

Providing assistance with luggage transportation from arrival to the room and from the room to the departure point during check-out is an essential part of your role.

• Message Delivery

Promptly delivering guest messages and other items without delay in a professional manner is critical in maintaining excellent service standards.

• Concierge Services

Keeping the concierge desk and storage room clean, tidy, and well-organized is vital to providing an efficient and welcoming environment for our guests.

• Environmental Standards

Upholding environmental, health, and safety standards in alignment with organizational policies is essential in ensuring a safe and sustainable work environment.

As a customer-focused individual with a passion for delivering exceptional service, this role offers an exciting opportunity to contribute to the success of our hotel and create unforgettable experiences for our guests.

As a Telephone Communication Specialist , you will be responsible for providing exceptional customer service to our guests.

• Place outside calls and answer the switchboard in accordance with agreed departmental standards.
• Communicate with guests in accordance with their wake-up call requests, adhering to prescribed standards, and inform Security if the guest does not respond.
• Provide inland and international calls for guests as required, administering and charging these as per procedure.
• Fully familiarize yourself with all aspects of communication procedures (including emergency testing).
• Activate internal and outside pagers according to established protocols.
• Input and maintain up-to-date guest messages within the system.
• Ensure that guest names are used wherever possible.
• Ensure use of your own name whenever applicable.
• Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
• Familiarize yourself with the guest's needs and requirements to ensure an efficient and friendly service.
• Maintain a personal and respectful rapport with regular guests.
• Perform telephone cleaning duties as required.
• Ensure all equipment, especially telephones, mobile phones, and other communication devices, are maintained and kept in good working condition.
• Assist with reporting any house phones, fire alarms, emergency phones, or lift phones that are out of order.
• Notify your supervisor when specific challenges arise.
• Read the daily instructions board every morning/afternoon/evening, observe changes regarding bleeps, staff, guests, etc., and enter key personnel names for reference purposes.
• Undertake and complete any special projects, tasks, or other reasonable requests by your department head and/or Hotel Management.

• One to two years' experience in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Enter and locate work-related information using computers and/or point-of-sale systems.
• Possess a gracious, friendly, and approachable demeanor.
• Ability to multitask, work in a fast-paced environment, and possess high attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and collaborate with others to promote teamwork.

Benefits: By joining our team, you will have the opportunity to develop your communication skills, work in a dynamic environment, and make a positive impact on our guests' experiences.

Others: If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply for this role.