69 Hotel Manager jobs in the United Arab Emirates

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as: • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards #J-18808-Ljbffr

About Vignette Collection

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice, one that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

We like to lead from the front. So, we’re looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

Every day is different at IHG, but you’ll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

• Minimum Diploma or equivalent, some college preferred
• 2 years’ front desk/guest service leader experience
• Must be fluent in spoken and written English
• Other languages may be preferred
• Basic mathematics skills
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera beneficial
• Willingness to work evenings and weekends

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

About the job

The Hotel Contracting Manager supports the Contracting Senior Manager by sourcing, negotiating, and managing contracts with hotels to secure favorable rates and conditions for the company. This role involves building and maintaining strong relationships with hotel partners, analyzing market trends, and ensuring that contracted services align with company standards and meet client expectations.

• Source and evaluate hotel properties to identify potential partners that meet company standards and client requirements.
• Negotiate terms and conditions with hotels to secure competitive rates, special offers, and value-added services.
• Conduct market research to stay informed about industry trends, competitor activities, and changes in the hospitality sector.
• Analyze market data to identify opportunities for cost savings and enhanced value for the company.
• Monitor hotel performance and client satisfaction to ensure contracted services meet expectations.
• Build and maintain strong relationships with hotel partners, acting as the primary point of contact for contract-related matters.
• Collaborate with hotels to address and resolve any operational or service issues.
• Work closely with the Sales and Marketing teams to understand client needs and tailor hotel offerings accordingly.
• Handle hotel-related inquiries and create ad-hoc quotations for FIT and group series.
• Prepare and maintain detailed records of all contracts, agreements, and communications with hotel partners.
• Generate regular reports on contract performance, supplier activities, and market trends for senior management.
• Provide insights and recommendations based on data analysis to support strategic decision-making.
• Ensure all hotel contracts comply with legal, ethical, and company standards.
• Address and resolve any discrepancies or issues related to contract fulfillment.

• Degree in tourism, hospitality management, or something similar.
• +5 years of work experience in a similar role.
• Understanding hotel contracting, pricing strategies for different markets, and supplier relationship management.
• Deep knowledge of the hotel ecosystem in Abu Dhabi and the surrounding region.
• Strong negotiation skills with a proven track record of securing favorable terms and conditions.
• Excellent analytical skills and ability to interpret market data.
• Proactive, self-motivated, highly organized, and flexible.
• Customer-centric.
• Excellent verbal and written communication skills.
• Ethics, compliance, and governance standards.
• Experience with global hotel chains and independent properties.
• Familiarity with legal and regulatory requirements related to hotel contracts.

About Us

At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Holiday Inn Dubai Al Barsha is looking for a meticulous and performance-driven Quality Manager to uphold and enhance our brand standards, elevate guest satisfaction, and lead continuous improvement across all departments. Perfectly located along the iconic Sheikh Zayed Road, Holiday Inn Dubai Al Barsha offers guests a seamless blend of modern hospitality and unbeatable access to the best of Dubai. Situated in the heart of Al Barsha , one of the city’s most dynamic neighborhoods, the hotel is just minutes from Mall of the Emirates , Jumeirah’s Kite Beach , and several of the world’s leading attractions and entertainment destinations.

Whether you're here for business or leisure, our hotel offers 310 stylishly appointed rooms , a selection of vibrant food and beverage outlets , and warm, attentive service that makes every stay memorable.

Enjoy effortless travel, enriching experiences, and everything you need to feel at home in the heart of Dubai.

Working as a Quality Manager , you will ensure all team members are trained and maintaining Holiday Inn’s brand service style and behavior and report directly to the Cluster General Manager. You’ll have ambition, talent, and some essential skills. We’re seeking someone passionate about creating great guest experiences for this vital role.

A little taste of your day-to-day:

• Monitor and maintain compliance with IHG brand standards across all departments.
• Conduct internal audits, brand evaluations, and implement improvement action plans.
• Analyze guest feedback and drive initiatives to improve service delivery.
• Provide training and coaching to colleagues to uphold service culture and brand values.
• Collaborate with leadership teams to ensure operational consistency and guest satisfaction.

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

• 3–5 years of quality, brand compliance, or guest experience role in hospitality.
• Preferably with IHG brand experience.
• Currently based in the UAE with knowledge of local compliance standards.
• Strong communication, coaching, and problem-solving abilities.

Passionate about continuous improvement and guest satisfaction

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the "Apply" button. Start your journey with us today and let's #GoFurtherTogether.